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Job type:

Full-time

กรุงเทพมหานครPostedPosted 8 days ago

Skills:

Thai, English

Job type:

Full-time

• Provide accurate, valid and complete information by using the right methods/tools and make sure that all interaction and transaction will be recorded in the system.
• Able to handle incoming chat/calls with relevant product inquiries when needed.
• Strong complaint handling skill and able to provide appropriate solutions and alternatives within the time limits to customers.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Bachelor's degree in related filed.
• At least 1 year experience in the role of customer service representative in call center of Financial, Business Banking or related fields will be advantage.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Professional phone voice and strong communication skills along with active listening.
• Excellent problem-solving.
• Able to work with under pressure.
• Good interpersonal, and teamwork skills.
• Good data entry and typing skills (English 45 words/minute, Thai 35 words/minute).
• Proficient in using Microsoft office.

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Service-Minded

Job type:

Full-time

• Handle customer inquiries over the phone calls and emails that make available by the Bank.
• Manage and resolve customer issues occurred from using the Bank s products & services.
• Escalate customer s complaint, suggestion/feedback to related BU/SU.
• Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
• Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
• Qualifiications:
• Bachelor's degree or higher (welcome new graduate).
• If have experience in Banking preferable.
• Have a service mind and talkative.
• Able to work in shift.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

Experience:

3 years required

Skills:

Problem Solving, Service-Minded, English

Job type:

Full-time

• Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
• Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
• Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
• Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
• Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
• Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
• Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

Job type:

Full-time

กรุงเทพมหานครPostedPosted 8 days ago

Skills:

SAP, Labor law, English

Job type:

Full-time

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• At least 3 years experience in compensation and benefits with manufacturing environment preferable in multinational.
• Computer literate with SAP and MS. Office.
• Good command of English.
• Strong knowledge and understanding of HR practices, policies, and procedures.
• Ability to handle multiple priorities and work in a fast-paced, dynamic environment.
• Initiative, well organized-planning, good communication, able to work independently and with team.
• Assist in monitoring, revising, and developing HR policy to comply with related labor legislation and HR procedures for Thailand and overseas.
• Be the contact person to communicate and work with internal team and third parties in relation to HR policies and compensation and benefits matters.
• Design and create communication packs such as posters, announcements, and video clips related to HR policies and HR system.
• Provide advice on labor law and company regulations to all department managers, expatriates, and all concerned employees.
• Manage, update, and provide guidance on organizational structure design, manpower planning to department managers.
• In charge of all Compensation & Benefits including Total remuneration survey, merit increase and bonus, performance management system and employee promotion.
• Review proposed packages / job offers for international employees.
• Employee development and recognition. Programming and system creation that recognizes and rewards high-tier employees can fall to a total rewards specialist.
• Perform other Human Resources and administrative duties as assigned by supervisor.

Skills:

Compliance, English, Thai

Job type:

Full-time

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls.
• Maintains confidentiality of the Bank s customers and data.
• Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers transaction requests.
• 2-4 years of relevant experience.
• Experience in Call Centre or Customer Service in Banking environment will be an advantage.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
• Open to shift hours and weekends.
• Proficiency in English and Thai.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank s policy.

Skills:

ETL, SQL, Hadoop

Job type:

Full-time

• Conduct meeting with users to understand the data requirements and perform database design based on data understanding and requirements with consideration for performance.
• Maintain data dictionary, relationship and its interpretation.
• Analyze problem and find resolution, as well as work closely with administrators to monitor performance and advise any necessary infrastructure changes.
• Work with business domain experts, data scientists and application developers to identify data that is relevant for analysis.
• Develop big data solutions for batch processing and near real-time streaming.
• Own end-to-end data ETL/ELT process framework from Data Source to Data warehouse.
• Select and integrate appropriate tools and frameworks required to provide requested capabilities.
• Design and develop BI solutions.
• Hands-on development mentality, with a willingness to troubleshoot and solve complex problems.
• Keep abreast of new developments in the big data ecosystem and learn new technologies.
• Ability to effectively work independently and handle multiple priorities.
• Bachelor degree or higher in Computer Science, Computer Engineering, Information Technology, Management Information System or an IT related field.
• 3+ year's experience in Data Management or Data Engineer (Retail or E-Commerce business is preferable).
• Expert experience in query language (SQL), Databrick SQL, PostgreSQL.
• Experience in BigData Technologies like Hadoop, Apache Spark, Databrick.
• Experience in Python is a must.
• Knowledge in machine/statistical learning, data mining is a plus.
• Experience in Generative AI is a plus.
• Strong analytical, problem solving, communication and interpersonal skills.
• Having good attitude toward team working and willing to work hard.
• Lotus's
• Ek-Chai Distribution System Co., Ltd.
• Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.".

Experience:

No experience required

Job type:

Full-time

• Location: ZTE Office, Empire Tower.
• Level: Senior - Expert.
• Key Performance Indicators:
• Lead Pre-Sales for Pan-Net Cloud IaaS and PaaS offerings.
• Design the Commercial and Technical solutions based on customers needs.
• Overall responsibility: position will be located in Slovakia but will be responsible for pre-sales and sales on international level (primarily in Europe).
• Identify target customers and sales opportunities with the clients, engage with prospects to understand their business and technical challenges and map them to DT PN products and solutions.
• Translate Pan-Nets cloud and IaaS solutions and service offerings into meaningful business opportunities for the customers.
• Consult customers on how to transform their current workloads to the cloud using pan-net. cloud products.
• Create customer technical documentation and presentations that define the solution, develop sales documentation.
• Educate the customer and internal stakeholders on cloud native principles. Engage as subject matter expert on IaaS/PaaS solutions.
• Work closely with the sales team as well as other business partners in articulating solutions to customer.
• Gather technical requirements, develop cost effective design and solutions, and present to customers. Engage with solution teams, product managers and other functional teams in the company to deliver the best experience to the customer.
• Lead customer facing presentations, solution envisioning, and proof of concepts.
• Give product demonstrations and prepare compelling proposals to convey value proposition to customers. Identify and resolve technical questions.
• Lead and response to RFI, RFP, RFQ, RFx and proposal developments, close deals and manage contract negotiations.
• Promote the products and soulution at industry events, customer events and other venues.
• Education: University degree Master in computer science, telecommunications, economics or related fields.
• Professional knowledge, skills, know-how in the field & experience in the field:
• More than 5 years experience in field of activity.
• Hands-on experience with one or multiple public cloud offerings (AWS; GC, Azure).
• Practical experience in cloud adoption and cloud transformation.
• Ability to conduct live cloud product demonstration for customers.
• Experience with opensource tools for cloud adoption preferred (e.g. open stack, terraform, ansible,.).
• Experience with telco applications and their requirements for cloud migration preferred.
• Quick learner, ability to multi-task, and work with global distributed teams. Open to travel internationally.
• Excellent listening, negotiation and presentation skills, Excellent verbal and written communications skills.
• Experience in coordinating and managing in cross functional and international teams.
• Ability to manage stakeholders across hierarchies and communicate with the executive positions.

Experience:

5 years required

Skills:

Cost Estimation, English

Job type:

Full-time

• Collaborating with Business Development teams to estimate Hotel projects cost during Feasibility study.
• Collaborating with Project Development teams to Developing cost-efficient solutions.
• Planning and sourcing key materials for Hotel projects cost controlling, to monitor variance between the budgeting plan and reality.
• Perform other relevant duties as assigned.
• Bachelor's degree in Engineering.
• 5-10 years of experience in Cost Controlling (QS firm and Developer firm).
• Management Skills, result oriented, meet deadline, cost and quality.
• Proficiency in computer skills: AutoCAD, MS PowerPoint, Word and Excel.
• Good command in English both in spoken and written.

Experience:

1 year required

Skills:

Accounting, Taxation

Job type:

Full-time

• ควบคุมดูแลการให้บริการข้อมูลลูกค้าผ่านช่องทางต่างๆ เช่น ทางโทรศัพท์ อีเมล หรือ แชททางออนไลน์เพื่อให้บริการลูกค้าของบริษัท 2.ช่วยเหลือลูกค้าในการตอบคำถาม ข้อร้องเรียน และคำขอที่เกี่ยวข้องกับผลิตภัณฑ์/บริการ
• บันทึกการโต้ตอบกับลูกค้าในฐานข้อมูลการบริการลูกค้า
• รับฟังปัญหาที่เกิดขึ้น พร้อมประสานงานกับฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหา พร้อมทั้งคอยติดตามผลเพื่อให้สินค้าและบริการตรงตามเป้าหมายของลูกค้า 5. ให้ข้อมูลเกี่ยวกับสินค้าและการบริการอย่างถูกต้อง พร้อมทั้งช่วยกระตุ้นการขาย ด้วยการแนะนำสินค้าหรือบริการที่เ ...
• ค้นคว้าและหาวิธีแก้ปัญหาสำหรับคำถามของลูกค้า 9. ให้ข้อเสนอแนะแก่ผู้บริหารเกี่ยวกับปัญหาและแนวโน้มการบริการลูกค้า.
• คุณสมบัติ 1.เพศ หญิง 2.อายุ 23 ปีขึ้นไป 3.วุฒิการศึกษาระดับปริญญาตรีขึ้นไป ทางด้านบริหารธุรกิจ เศรษฐศาสตร์ รัฐศาสตร์ เทคโนโลยีสารสนเทศหรือสาขาอื่นที่เกี่ยวข้อง 4.มีประสบการณ์ในการทำงานทางด้านบริการข้อมูลลูกค้า (Call Center) อย่างน้อย 1 ปี ขึ้นไป จากธนาคาร สถาบันการเงิน หรือประกันภัย 5.มีความสามารถในการควบคุมดูแล วางแผนงาน ออกแบบขั้นตอนการปฏิบัติงาน ศูนย์การให้บริการข้อมูลลูกค้า ผ่านช่องทางต่างๆ ได้ ประกอบด้วย Call in Walk in รวมถึงช่องทาง Online Social Media 6.มีทักษะการบริการลูกค้าและทักษะในการสื่อสารที่ยอดเยี่ยม 7. มีความเชี่ยวชาญในการใช้คอมพิวเตอร์และโปรแกรมที่เกี่ยวข้อง 8.มีความสามารถในการจัดการสถานการณ์ที่ท้าทายของลูกค้าได้อย่างมีประสิทธิภาพ 9.มีทัศนคติที่ดี ใจเย็น สุภาพ และมีใจรักในการบริการ 10.มนุษย์สัมพันธ์ดี และสามารถทำงานร่วมกับผู้อื่นได้ดี 11.มีปฏิภาณไหวพริบ สามารถแก้ไขปัญหาเฉพาะหน้าได้ดี.
• ประกันสังคม.
• ประกันชีวิต.
• ประกันอุบัติเหตุ.
• กองทุนสำรองเลี้ยงชีพ.
• ยูนิฟอร์มพนักงาน.
• ท่องเที่ยวประจำปี.
• ปรับเงินเดือนประจำปี.
• อายุงานครบ 3 ปี (พาท่องเที่ยวต่างประเทศ).
• มีของหวานไอศครีม และ ขนม.
• อาหารกลางวัน ฟรี 1 มื้อ.
• เค้กวันเกิด.

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

No experience required

Skills:

Service-Minded, Good Communication Skills

Job type:

Full-time

• บริการตอบข้อซักถามและให้คำแนะนำเกี่ยวกับผลิตภัณฑ์ต่างๆ ของทางธนาคาร.
• รับแจ้งและดำเนินการแก้ไขปัญหาเบื้องต้นของลูกค้าที่เกิดจากการใช้บริการต่างๆ ของธนาคาร พร้อมประสานงานกับหน่วยงานที่เกี่ยวข้อง.
• ติดตามพร้อมแจ้งผลการดำเนินการแก้ไขปัญหาและบริการให้ลูกค้าทราบ.
• การศึกษาระดับปริญญาตรี.
• สามารถปฏิบัติงานเป็นผลัด / กะได้ (ปฏิบัติงาน 5 วันต่อสัปดาห์ วันละ 8.30 ชั่วโมง).
• มีประสบการณ์ทำงานในธุรกิจบริการ หรือ Call Center จะได้รับการพิจารณาเป็นพิเศษ.
• ผู้สมัครชายต้องพ้นภาระทางทหารแล้ว.
• สถานที่ปฏิบัติงาน: ธนาคารกรุงเทพ สำนักงานใหญ่สีลม, ธนาคารกรุงเทพ สำนักงานพระราม 9.
• สอบถามเพิ่มเติม.
• LineId: callcenterbbl.
• เบอร์โทรคุณ ธิดารัตน์ 02-6857704 / 089-8136446.

Skills:

Product Owner, Coordinate, Software Testing

Job type:

Full-time

• Job Summary Provide application development including: technical requirement gathering, impact analysis, design/build/test, database design, integration testing, deployment and technical documentation
• Job Description Provide application development including: technical requirement gathering, impact analysis, design/build/test, database design, integration testing, deployment and technical documentation
• Assists in the design, coding and testing the system of technical solutions.
• Understand the requirement and detailed design to develop application which meet requirement target. Able to clarify requirement and match requirement to programming algorithm to development.
• Analyzing and solving system issues, controlling system integration project management
• Support and solve problems of fixed broadband business applications by analyzing production errors, finding root cause and find out interim and long-term solution after project launch. Job Specification Bachelor's or Master's Degree in Computer Engineering, Computer Science or related field. Expert in ANSI C Programming, JAVA
• At least 2 years' experience in Interaction Management, programming and system analysis, project management, software development and design.
• Experience in Omni-Channel management, channel sales/dealers & partners application, call center, campaign, retail application, online/self-service application is preferred.
• High dependency, teamwork, high responsibility and result oriented, strong quantitative analytical, problem-solving and conceptual skill. Skill/Knowledge Computer Language - web application, C, C#. Net, Java, J2EE, JSP, Javascript, Java Servlet, Spring, Hibernate, EJB, Strut, Shell Script, PL/SQL, OOP, Android & IOS
• OS & Database - Oracle, Teradata, Greenplum, Hadoop, Unix, Linux, MySQL, SQL Command/Server, Tunning and Data Stage.
• Reporting Tool - Oracle OBIEE, SAS VA, Tableau, Cognos, Crystal Report.
• Software Interaction Management - Pega, Teradata, Adobe, Salesforce. Recruiter Atitaya Dechpan (อทิตยา เดชปาน), Supaporn Limsiritong (สุภาภรณ์ ลิมศิริธง)