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Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Skills:

Legal, Budgeting, Procurement, English

Job type:

Full-time

• This Senior Health, Safety & Wellbeing Specialist will be located in Thailand and supporting remotely Malaysia and Indonesia.
• Drive the creation and execution of innovative health, safety, and wellbeing programs aligned with our People Strategy, that inspire a thriving, risk-aware culture.
• Define and execute on Health and Safety plan that ensure compliance local legal requirements in the country.
• Collaborate with diverse teams and leaders to proactively prevent health issues, swiftly manage challenges, and keep our people safe and energized.
• Provide strategic guidance to ensure our duty of care and legal compliance are champions of organizational excellence.
• Stay ahead of evolving laws and industry standards to design forward-thinking governance structures that set the benchmark for safety and compliance in the country.
• Lead the development of compelling health and safety roadmaps and initiatives that align with our mission to foster a resilient, healthy, and high-performing workplace.
• Partner with internal teams and external experts to build a culture of safety, promote employee wellness, and support organizational growth.
• Advise country teams on global and regional health and safety programs.
• Monitor health, safety, and wellbeing programs that promote a proactive safety culture, support employee wellness, and promote organizational resilience.
• Manage end-to-end safety activities: including planning, communication, budgeting, logistics, and procurement.
• YOUR PROFILEA qualified Health, Safety and Wellbeing professional with proven experience in health, safety, and wellbeing management.
• Well-versed in local labor laws, health and safety regulations, and regional compliance frameworks.
• Skilled in developing governance models, strategic planning, and program management.
• A passionate communicator capable of engaging stakeholders at all levels.
• Experienced in investigating incidents, managing risks, and fostering a culture of safety and wellbeing.
• Fluent in English and familiar with local contexts.
• A proactive problem-solver with a collaborative mindset, committed to continuous improvement.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
• Requisition ID: 436357 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Indonesia.

Experience:

8 years required

Skills:

Business Development

Job type:

Full-time

• Work cohesively in hybrid case teams consisting of BCG and BCG Platinion consultants on large-scale IT and digital transformation programs.
• Provide enterprise architecture, solution architecture, and IT strategy advisory to senior client stakeholders, particularly within Financial Institutions and/or Insurance sectors.
• Align business strategy and technology architecture to deliver tangible outcomes in partnership with client leadership.
• Lead current-state assessments, define target-state architectures, and develop pragmatic transition roadmaps.
• Define, guide, and oversee the implementation of enterprise and solution architectures, including proof-of-concepts and pilot initiatives.
• Design innovative, scalable technology solutions across complex client environments to address critical business challenges.
• Drive innovation by bringing cross-industry perspectives on emerging technology trends, platforms, and delivery models.
• Build trusted relationships with senior client executives, actively influencing decision-making and technology direction.
• Contribute to business development, including shaping proposals, supporting presales activities, and presenting to senior stakeholders.
• Mentor and develop junior architects and consultants, fostering a culture of excellence and collaboration.
• What You'll Bring.
• 8+ years of experience in strategy, management, or technology consulting and/or relevant industry or digital roles, within Financial Services/Insurance/Telco/other industries.
• Proven experience across enterprise, solution, application, data, and/or cloud architecture domains.
• Strong track record of architecting and delivering enterprise-scale solutions in complex environments.
• Solid understanding of architecture principles, with hands-on exposure to modern data platforms and digital ecosystems.
• Experience leading high-performing delivery or case teams in complex transformation programs.
• Demonstrated experience in presales, proposal development, and senior client presentations.
• Ability to thrive in a hypothesis-driven consulting environment, framing strategic technology challenges with clarity.
• Strong analytical skills, structured problem-solving ability, and conceptual thinking.
• Excellent communication, storylining, and client-facing consulting skills.
• Strategic mindset with senior presence and professional gravitas when engaging executive stakeholders.
• Experience with enterprise architecture frameworks such as TOGAF; relevant certifications are a plus.
• Bachelor s degree in IT, Computer Science, Engineering, or a related discipline.
• MBA, Master s, or PhD is highly regarded.
• Flexibility to travel within Southeast Asia and the Asia-Pacific region.
• More experienced candidates may be considered for appointment at the Principal IT Architect level.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer. Click here for more information on E-Verify.

Skills:

Big Data, Problem Solving

Job type:

Full-time

• Work cohesively with hybrid case teams consisting of BCG/BCG Platinion on general IT, digital/technology transformation projects.
• Provide technology advisory services to clients across various industry sectors.
• Align business and technology strategies to deliver impactful insights and outcomes jointly with client management.
• Assess current state technology landscape, define target state and develop transition roadmaps.
• Assist, define and drive implementation of technical architectures and proof of concepts.
• Design innovative technology solutions across various projects/clients to solve complex business problems.
• Analyse complex and high-risk IT solutions, often coupled with optimization of the full software delivery lifecycle.
• Facilitate workshops with clients to identify and formulate business and IT requirements for key vendor/system selections or innovation topics.
• Drive innovation for our clients by leveraging cross-industry views on technology trends.
• Actively network, manage and influence multiple client and stakeholder relationship groups including senior executives.
• What You'll Bring.
• What You'll Bring 3-6 years' experience in a strategy, management or technology consultancy and/or industry.
• Experience working within an architecture domain (solutions, applications or big data).
• Understanding of architecture principles and exposure to architecting modern data platforms.
• Broad generalist digital/technology skills and knowledge.
• Good understanding of emerging digital/tech topics and trends across various industries.
• Thrive in a hypothesis-based environment and ability to frame strategic challenges from a digital/tech perspective.
• Strong analytical skills, problem solving ability and conceptual thinking.
• Excellent communication, storylining, client facing and consulting skills.
• Strategic mindset, presence and gravitas.
• Minimum of a bachelor's degree preferably in an IT/Computer Science, Engineering or related discipline.
• Flexibility to travel within SEA/Asia Pacific region.
• More experienced candidates may be considered for appointment at the Senior IT Architect level.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer. Click here for more information on E-Verify.

Experience:

3 years required

Skills:

Automation, English, Vietnamese

Job type:

Full-time

• Be the voice of the market and customers synthesize insights for product improvements and GTM decisions.
• Influence and partner closely with product teams to realize product improvements that drive product market fit.
• Build a data-backed view of SMB segments for key product areas: size the opportunity, track trends, and pinpoint performance gap.
• Lead Regional GTM Strategy (Outbound)Define and execute regional (APAC/market-specific) GTM strategy for evolving ads products - from launch to GA.
• Set clear product adoption targets and success metrics; align cross-functionally on the plan.
• Drive product adoption led revenue growth via scalable activations in close partnership with cross-function teams (e.g. sales, marketing, product, strategy and data science team.).
• Product & Ops ExcellenceCreate and maintain scalable processes, workflows, and automation to that support Inbound and Outbound.
• Support BAU operations of the PMM team such as regular product updates to the sales team, speaking at sales events about new product launches, etc.
• Minimum Qualification(s)Minimum 3 years of experience in product management, marketing or operations, with experience with SMB advertising.
• Strong research, data analysis and problem solving skills, with customer centric mindset.
• Experience in leading and delivering complex cross-functional projects on a fast-paced schedule.
• A quick learner with critical and innovative thinking, able to thrive in ambiguity and adapt to change.
• Excellent communication, presentation, and analytical skills.
• Proficiency in English is a must in order to communicate with the global product team and local sales team.
• A high level of language proficiency in Thai, Vietnamese, Bahasa Indonesia or Japanese (fluent written and spoken) is needed, as the role involves complex communications with partners and clients based in Thailand, Vietnam, Japan and Indonesia.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Automation, Research, Data Analysis, English, Vietnamese

Job type:

Full-time

• Be the voice of the market and customers synthesize insights for product improvements and GTM decisions.
• Influence and partner closely with product teams to realize product improvements that drive product market fit.
• Build a data-backed view of SMB segments for key product areas: size the opportunity, track trends, and pinpoint performance gap.
• Lead Regional GTM Strategy (Outbound).
• Define and execute regional (APAC/market-specific) GTM strategy for evolving ads products.
• from launch to GA.
• Set clear product adoption targets and success metrics; align cross-functionally on the plan.
• Drive product adoption led revenue growth via scalable activations in close partnership with cross-function teams (e.g. sales, marketing, product, strategy and data science team.).
• Product & Ops Excellence.
• Create and maintain scalable processes, workflows, and automation to that support Inbound and Outbound.
• Support BAU operations of the PMM team such as regular product updates to the sales team, speaking at sales events about new product launches, etc.
• Minimum 3 years of experience in product management, marketing or operations, with experience with SMB advertising.
• Strong research, data analysis and problem solving skills, with customer centric mindset.
• Experience in leading and delivering complex cross-functional projects on a fast-paced schedule.
• A quick learner with critical and innovative thinking, able to thrive in ambiguity and adapt to change.
• Excellent communication, presentation, and analytical skills.
• Proficiency in English is a must in order to communicate with the global product team and local sales team.
• A high level of language proficiency in Thai, Vietnamese, Bahasa Indonesia or Japanese (fluent written and spoken) is needed, as the role involves complex communications with partners and clients based in Thailand, Vietnam, Japan and Indonesia.