Experience:

3 years required

Skills:

Sales, Business Development, Market Research, English

Job type:

Full-time

• Not just sales - but a structured career journey.
• An 18-month rotational program designed to develop future leaders in the insurance industry.
• Clear career path& promotion opportunities for top performers!.
• No prior insurance experience is needed!.
• Location: Bangkok& Upcountry Areas
• Why Join Us?
• This is not a traditional sales role it's an immersive learning experience designed for ambitious young professionals looking to build a strong foundation in business development, client engagement, and strategic thinking.
• Through structured rotations, hands-on training, and mentorship, you'll gain the expertise and exposure needed to accelerate your career in the insurance industry.
• What You'll Gain - Your Career Growth Starts Here!Comprehensive Training& Mentorship - Gain industry expertise through structured training, coaching, and real-world projects.
• Fast-Track Career Growth - Chance to be promoted upon your performance and successful completion of the program.
• Industry Knowledge& Business Acumen - Learn insurance, business strategy, and client engagement no prior experience needed!.
• Leadership& Executive Exposure - Work closely with top executives and industry leaders.
• A Prestigious Opportunity - Join a global insurance leader and be part of a future-ready workforce.
• Responsibilities - What You'll Be Doing:Client Engagement& Relationship Building - Build and maintain relationships with new and existing clients.
• Needs Assessment& Tailored Solutions - Identify client needs and provide customized insurance solutions.
• Strategic Sales& Business Development - Achieve sales targets through effective prospecting and deal closing.
• Market Research& Sales Strategies - Analyze trends and contribute to strategic sales development.
• Sales Campaign Execution - Implement innovative sales strategies and campaigns.
• Performance Analysis& Reporting - Track sales performance, analyze data, and support budgeting.
• Innovation& New Initiatives - Bring fresh ideas to improve processes and drive innovation.
• Who We're Looking For - Is This You?Bachelor's degree in any field.
• 1-3 years of work experience (any industry no insurance background required).
• Sales-passionate, self-motivated, goal-oriented, and leadership-driven.
• Strong communication, negotiation, and analytical skills.
• Agile, resilient, and energetic thrive in dynamic environments.
• Tech-savvy& forward-thinking interested in applying technology in business.
• Fluent in verbal and written English.
• Willing to travel and work in flexible locations (Bangkok& Upcountry).
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Job type:

Full-time

• Communicate with Broker/agents about new product& support the use of appropriate sale tools and promotion materials 5. Monitor Broker/agents regular activities by activity management, and assist Broker/Agents in activity strategies to respond to customer service requirements involving claim inquiries and service requestsProvide necessary support for Broker/agents in generating new business opportunities 6. Monitor performance and financial status of Broker/agents 7. Work closely with the Underwriting team and Sale Support Unit to enhance new business opportunities 8.
• Develops business plan with approval of the branch manager and BU Head and meets or exceeds goals and implements all strategies 9. Monitor branch profitability, productivity and development

Experience:

3 years required

Job type:

Full-time

• Being responsible for Pre-authorization process here are 2 parts which are pre-arrangement part (pre-approve for procedure/surgery) and admission part (initial approval for admission). We service both providers and members each day as shift work from 8 am - 5 pm every day.We pay more attention both medical necessity and cost containment to control the treatment cost in a procedure which the providers have the package price. These process make the customers have a good benefit management under customary price and our business get more cost saving
• 1). Reviews claim and medical reports (medical indication assessment) - Verify the eligibility of the claim by using and applying the medical knowledge to pre-arrangement cases.- In case of medical issues such as medical necessity for the procedures have to consult medical consultant team.- Applies all medical necessity guidelines (Thai Medical Practice Guidelines), determine coverage and apply all cost containment measures.- Sending the criteria checklist to consultant doctor and benchmark price& LOS comparison.- The conclusion and issuing the confirmation letter to the providers within SLA (3 days)- Control the cost-effectiveness of medical care and ensure that any new clinical procedures, drugs or technology are appropriate and safe for our customers.- Study and understand A policy& coverage to apply pre-arrangement and admission part.- Coordinate with Internal team such as corporate key account, care coordinator, Medical team, and External team such as utilization nurses from the hospital.
• 2). Collaboration process with Health Concierge, Health Solutions& Care Coordination team step as below ;- Screening the case which meets the criteria for collaboration project or package.- Sending the criteria checklist to consultant doctor.- Benchmark price& LOS comparison.- Package price checking of each provider.- Provider negotiation.
• 3).Detects suspicious, fraud or abuse claim by providers and refer to Clinical Governance Team. 4).Process Cooding (ICD codes) based on medical procedures and the claim process
• Minimum 3 years in related field2. Insurance knowledge is a plus3. Able to work in commercial environment and fast moving business.4. Excellent interpersonal and communication skill
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Experience:

5 years required

Skills:

DevOps, Industry trends, Jenkins

Job type:

Full-time

• Design, implement, and manage scalable, reliable, and secure DevOps solutions, including the development and maintenance of CI/CD pipelines.
• Lead IT transformation initiatives to standardize DevOps practices across global teams.
• Drive global DevSecOps Maturity Assessments from a technical perspective.
• Provide expert advice on DevOps strategies and implementations, including conducting workshops and training sessions for team upskilling.
• Collaborate with cross-functional teams for seamless integration and delivery, while mentoring junior team members in adopting DevOps practices.
• Monitor and optimize cloud infrastructure and services performance, resolving any performance bottlenecks for optimal efficiency.
• Troubleshoot and resolve issues related to cloud infrastructure, services, and applications.
• Keep up to date with the latest cloud technologies, security practices, and industry trends in the insurance domain,.
• Making recommendations for improvements, cost reductions, and innovation.
• What you bringBachelor's or Master's degree in computer science, Information Technology, or a related field.
• At least 5 - 7 years of experience in a DevOps role, including 2 years in Lead role.
• Proficiency in DevOps tools and technologies such as Jenkins, Docker, Kubernetes, ArgoCD, Terraform, Git.
• Proficiency with common CI/CD Tools like GitHub and IaC best-practices.
• Proficiency with technologies like Kafka, MongoDB or Postgres would be advantageous.
• Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong knowledge of AWS and respective services (RDS, EKS, Elasticache).
• Experience with CI/CD pipelines, automation, and scripting languages (e.g., Python, Bash, PowerShell).
• Experience with monitoring tools such as Dynatrace, Grafana, ELK, and DataDog.
• Proven track record in leading transformation and global standardization projects, and providing strategic advice on DevOps best practices.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a global team environment.
• Strong problem-solving and analytical abilities, including experience in incident management and resolution.
• Proficiency with security best practices and implementing robust security controls to protect sensitive insurance data.
• Proficiency with Agile and Lean methodologies.
• Experience with one or all of the following tools: Apigee, Akamai, Service NOW.
• Proven Leadership and mentoring skills.
• Certifications from applicable vendors such as AWS, Azure, CNCF advantageous.
• What we offerWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Work from home allowance.
• In recognition of the evolving work landscape, our company is proud to provide a work-from-home allowance to our employees.
• We nurture the well-being of our employees and their cherished families. We extend our care beyond their professional lives by providing comprehensive health insurance that encompasses not only our employees but also their loved ones.
• We take pride in offering our employees a premium gym membership, recognizing the immense value it places on their well-being and commitment to maintaining a healthy work-life balance.
• At our company, we offer an on-site playroom and a myriad of exciting activities, ensuring that our employees can unwind, recharge, and truly enjoy their time within our vibrant community.
• 76206 | IT& Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

Job type:

Full-time

• Responsible for expanding health business through Direct Sales channel, identify and drive direct channel business opportunites in order to achieve sales target.
• Sales& Marketing Strategy and Planning 1. Sell health insurance products to direct customers in order to achieve defined target 2. Seek for direct sales opportunities through online and offline (on-ground, community and referral) 3. Actively convert leads to sales and frequently meet with prospects in pre-defined markets 4. Consult and agree with line manager on sales activity plan in order to achieve defined target5 ...
• Bachelor degree in related field
• Direct Experience of sales and marketing in financial institutions insurance or insurance Industry
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage
• AAGI A

Experience:

4 years required

Skills:

Data Analysis, Excel, SQL, English

Job type:

Full-time

• Design and analyze forecasting models to optimize workforce planning.
• Collaborate with regional teams while owning local execution.
• Provide insights and recommendations to enhance operational efficiency.
• Create and automate data-driven reports to support business decisions.
• Work to support multiple operation teams in Thailand.
• Report to the APAC regional manager based overseas.
• What We're Looking For4+ years of experience in data analysis, workforce planning, or business intelligence.
• Strong skills in Excel, SQL, BI tools, and workforce management platforms (Verint, Nice, Genesys, etc.).
• Experience in call centers, customer service, or operations.
• Ability to work independently while staying connected with global teams.
• Fluent in English and Thai.
• Preferred qualifications include experience with Agile methodologies and data visualization tools.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 68674 | Finance& Accounting | Professional | PG09 | Allianz Partners | Full-Time | Permanent

Skills:

Accounting, Finance, Quality Assurance

Job type:

Full-time

• Lead and manage a team of accounting experts, ensuring operational excellence in the newly established department.
• Oversee and coordinate the monthly closing process, providing guidance and expertise to finance colleagues around the world.
• Ensure quality assurance on financial figures reported to management and shareholders.
• Conduct balance sheet reviews to ensure accuracy and compliance.
• Act as key users in strategic projects, including IT system implementation, new business onboarding, and process optimization.
• Coordinate complex accounting calculations related to Bad Debts, Provisions, accruals, and Fixed Assets.
• Administer accounting systems, including access rights and GRP setup and configuration.
• Develop and mentor staff within the department to foster a high-performance culture.
• Key Skills and Qualifications:Excellent written and verbal communication skills with the ability to liaise across functions and cultures.
• Strong analytical and organizational skills with attention to detail and multitasking capabilities.
• Solutions-oriented approach with the ability to prioritize and influence others.
• Proven finance acumen with knowledge of Accounting& Tax, SAP, and Solvency II Regulation.
• Proven track record in leadership and management within a finance or accounting environment.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 63378 | Finance& Accounting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
• We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
• We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
• Join us. Let's care for tomorrow.

Skills:

Teamwork

Job type:

Full-time

• Manage, supervise, and control expenses within budget.
• Make suggestions/recommendations for the improvement of working procedures or processes to increase efficiency.
• Supervise and support subordinates by providing directions, guidelines and coaching.
• Good working morale and teamwork among staff.
• Perform activities that are related to HR area including staff performance appraisal, career planning and staff traning.
• Must Have QualificationsBachelor's degree or higher in any fields.
• 5 - 10 years experience in motor& non-motor product.
• Experience in dealing with Agents& Brokers.
• Sales& Marketing Skill.
• People management skil.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Experience:

1 year required

Skills:

Accounting, Legal, Finance

Job type:

Full-time

• Accounting, Tax& Treasury.
• Controlling& Pricing.
• Legal.
• Risk Contracting.
• What you doProviding leadership, direction and management of the finance team and support functions.
• Providing strategic recommendations to the heads of pillar / country leader and the local members of the executive management team.
• Managing all closing relevant processes and ensure proper cash management.
• Root cause analysis of Revenue, operating costs and EBIT variances to plan and projections.
• Supervising the processes for financial planning and forecasting, and overseeing the preparation of all financial reporting.
• Advising on long-term business and financial planning as well as service and project pricing.
• Establishing and developing relations with senior management and external (Allianz OEs) partners and stakeholders.
• Reviewing all formal finance, HR and IT related procedure for all direct reports.
• Representation of the entity in front of external stakeholder (e.g. auditors, authorities, etc.).
• What you bringBachelor's degree or higher in Finance and Accounting.
• 15+ years of experience spread between controllership, advisory and consulting. Shared services, Offshoring, Tax, accounting and risk and compliance advisory services.
• Have relevant technical knowledge and experience to envision, develop and implement the key processes and policies across the company and in particular finance and support functions.
• Have skills and capabilities for providing strategic advice to the management and the shareholder of the company.
• Experience of working in diverse functionalities and organisation to gather best practices.
• Effective communication skills to satisfactorily communicate and satisfy the requirement of stakeholders at different levels.
• Experience and knowledge of developing, supporting and implementing plan and budgets.
• Excellent knowledge of local and relevant legal and contractual obligations.
• Good understanding of the business needs from a finance and support functions perspective.
• What we offerWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
• 68837 | Finance& Accounting | Management | Non-Executive | Allianz Technology | Full-Time | Permanent

Skills:

English

Job type:

Full-time

• Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently.
• Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.
• Open and maintain customer accounts, ensuring accurate records and up-to-date information.
• Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction. Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.
• Work Conditions:Work Schedule: 40 hours per week, 5 days per week, with shifts, including night shifts. Flexibility to work on weekends and holidays is expected.
• What We're Looking For:Strong communication skills in Thai (spoken and written) and good proficiency in English.
• Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.
• Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus.
• Ability to remain composed and professional under pressure, especially in busy or challenging situations.
• New graduated are welcome.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 61186 | Customer Services& Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Skills:

Excel, Automation, Project Management, English

Job type:

Full-time

• Lead and inspire the Provider Invoice Management Team to excel in achieving quantity and quality goals.
• Ensure timely and efficient payment of invoices, upholding our commitment to service excellence.
• Spearhead process efficiency and cutting-edge automation projects in collaboration with Allianz Partners Global Office.
• Foster strong relationships with interface partners, ensuring seamless coordination and resolution of special cases.
• Deliver insightful reports to management, showcasing your strategic impact.
• Drive continuous improvement by tracking and resolving defects and tickets in Jira.
• Equip your team with the skills to adapt to process changes, creating engaging training materials.
• Manage workload distribution, implementing innovative solutions to tackle backlogs.
• Welcome and mentor new team members, nurturing their growth and integration.
• Oversee the entire payment process, ensuring precision and excellence.
• Communicate effectively with service providers, building lasting partnerships.
• What You'll Need:Proven leadership experience, with a track record of inspiring teams to success.
• Expertise in handling KPIs and contract terms with finesse.
• Tech-savvy, with a knack for mastering new software quickly.
• Native Thai language proficiency and fluent English skills.
• Strong decision-making capabilities and assertiveness.
• Stellar communication and social skills, thriving in team environments.
• Analytical and methodical thinker, skilled in process and project management.
• Accounting knowledge is a plus, enhancing your strategic insights.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 71773 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Experience:

3 years required

Job type:

Full-time

• Being responsible for Pre-authorization process here are 2 parts which are pre-arrangement part (pre-approve for procedure/surgery) and admission part (initial approval for admission). We service both providers and members each day as shift work from 8 am - 5 pm every day.We pay more attention both medical necessity and cost containment to control the treatment cost in a procedure which the providers have the package price. These process make the customers have a good benefit management under customary price and our business get more cost saving
• 1). Reviews claim and medical reports (medical indication assessment) - Verify the eligibility of the claim by using and applying the medical knowledge to pre-arrangement cases.- In case of medical issues such as medical necessity for the procedures have to consult medical consultant team.- Applies all medical necessity guidelines (Thai Medical Practice Guidelines), determine coverage and apply all cost containment measures.- Sending the criteria checklist to consultant doctor and benchmark price& LOS comparison.- The conclusion and issuing the confirmation letter to the providers within SLA (3 days)- Control the cost-effectiveness of medical care and ensure that any new clinical procedures, drugs or technology are appropriate and safe for our customers.- Study and understand A policy& coverage to apply pre-arrangement and admission part.- Coordinate with Internal team such as corporate key account, care coordinator, Medical team, and External team such as utilization nurses from the hospital.
• 2). Collaboration process with Health Concierge, Health Solutions& Care Coordination team step as below ;- Screening the case which meets the criteria for collaboration project or package.- Sending the criteria checklist to consultant doctor.- Benchmark price& LOS comparison.- Package price checking of each provider.- Provider negotiation.
• 3).Detects suspicious, fraud or abuse claim by providers and refer to Clinical Governance Team. 4).Process Cooding (ICD codes) based on medical procedures and the claim process
• Minimum 3 years in nursing expirience.2. Nurse in critical units such as ER, ICU, OR will be an advantage.3. Able to work in commercial environment and fast moving business.4. Excellent interpersonal and communication skill
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage

Experience:

5 years required

Skills:

Data Analysis, English

Job type:

Full-time

• Analyze core business objectives and translate them into clear business and system requirements to support the implementation of technology solutions.
• Conduct in-depth data analysis to support teams and leadership in making informed, data-driven decisions.
• Design process flowcharts and document process steps and narratives to improve efficiency and transparency.
• Develop communication plans and deliver effective stakeholder communications to ensure alignment and engagement.
• Lead and collaborate with global, cross-functional teams across projects and initiatives with Sale, Marketing, Operation, Finance, Legal and IT team.
• Facilitate consensus among stakeholders by providing balanced, fact-based insights and influence.
• Foster strong working relationships across different business units, including subject matter experts and senior leadership.
• Effectively lead or support meetings by capturing key notes, decisions, action items, risks, and issues.
• Monitor progress of project deliverables and drive the closure of open action itemsand multi-task in a fast-paced, deadline driven work environment.
• Manage multiple projects or tasks in a fast-paced, deadline-oriented environment.
• Ability to effectively influence and align stakeholders towards consensus.
• Must haveBachelor's degree in any related fields.
• Minimum 5 years of relevant working experience from insurance / banking industry is preferred.
• Insurance knowledge in terms of non-life (general) insurance products and process are required.
• Nice to haveExcellent planning, organizational, and time management skills.
• Experience in creating detailed reports.
• Familiar with data analytics, AI and software.
• Fundamental analytical and conceptual thinking skill.
• English business communicatio.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.

Experience:

3 years required

Job type:

Full-time

• Full Time Agent Development- Deliver training program to full-time agents under the program- Create and execute after-training activities for full-time agents
• Full Time Agent consulting and monitoring- Provide regular feedback to ALs about agent performance (KPI / performance sessions)- Communicate and cooperate with other parties team- Regularly report about program progress to supervisor
• Report and analysis- Track and monitor to ensure that training and development programs are delivered with quality according to plan- Review the training evaluation rep ...
• 3 - 5 years of experience in Sales Training and Development, Sales/ Distribution, Sales Support, Sales Communications, or other related fields in the banking or insurance industrie
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage
• AZAY

Experience:

3 years required

Skills:

Compliance, Financial Analysis, Financial Reporting, English

Job type:

Full-time

• Financial Planning and Controls: Develop and execute comprehensive financial plans aligned with organizational targets, and establish robust financial controls to safeguard assets and ensure compliance with policies.
• Financial Analysis and Reporting: Conduct in-depth financial analyses, provide insights for strategic decision-making, and ensure accurate and timely financial reporting to all relevant stakeholders, including management and regulatory bodies.
• Performance Monitoring and Forecasting: Oversee the monitoring of financial performa ...
• Cross-departmental Collaboration: Collaborate closely with other Operations and non-Operations departments to gather data, align financial strategies, and contribute to cross-functional initiatives, enhancing the overall success of Allianz Partners.
• Risk Management and Process Excellence: Identify financial risks and implement strategies to mitigate them, while driving continuous process improvements in financial procedures and systems to increase efficiency and accuracy from a Business Unit perspective following global standards.
• Strategic Planning and Stakeholder Communication: Collaborate with other teams to align financial strategies with overall organizational objectives of Allianz Partners, and communicate financial insights and recommendations clearly to non-financial stakeholders to facilitate understanding and informed decision-making.
• Audit Coordination and Compliance: Coordinate and manage external audits, ensuring compliance and accurate representation of Operations financial data, and stay informed about standards to ensure the organization's practices comply with them.
• Key Requirements:3+ years experience in Operations, Finance, IT, audit, consulting, or similar analytical roles.
• Strong analytical and communication skills with a background in Finance or Operations performance management.
• Passion for data, technology, and analytics, with proficiency in Microsoft Excel (incl. VBA) and BI tools.
• IT technical affinity and experience with databases and process systems.
• Ability to structure complex issues and manage change effectively.
• Comfortable working in a global, multicultural environment.
• Fluent in English and Thai; additional languages are a plus.
• Key benefits
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 76208 | Finance& Accounting | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Experience:

2 years required

Skills:

Finance

Job type:

Full-time

• Provider/member claims assessment base on their authority.- Monitor/review/follow-up pending claim cases in timely manner.- Produce claim reports: Claim monthly reports Insurance claim shortfall report, Adhoc reports - Claim quality checking.- To coordinate with relevant departments if clarifications/inquiries are required, such as Finance, CS, Sale, UW, etc.- Support other team when needed such as FAX claims assessment, review customer medical history etc.- Other assignments.
• Qualifications:Bachelor degree in Nursing Science.
• Minimum 2 Years of experience in Claims Assessor or other related fields in insurance industry.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Experience:

3 years required

Job type:

Full-time

• Review Retail or Package Product claims cases to determine validity and verification of coverage within own assigned authority; identify the need for further investigation and subsequent settle claims by acceptance or denial payment in accordance to claims processing guidelines contract provision to ensure accuracy of claims settlement.
• Prepare over authority claims cases to superior for review and approval.
• Review pending cases and contact the medical providers and concerned parties to obta ...
• Control and monitor the reinsurance process to ensure the accuracy, completeness and timeliness.
• Control and monitor Salvage Sale Process in order to maximize the most benefit and transparence process.
• Work on paperless to ensure efficiency and completeness of claim process according to the company's policy and targets.
• Acquire and improve own knowledge and skills from both internal and external sources to ensure your own work's quality and continuous improvement.
• Must Have QualificationsBachelor's in Nursing.
• 3-5 years of experience in Claims Administratio.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Experience:

5 years required

Skills:

Compliance, Business Development, Excel, English

Job type:

Full-time

• Agency sales support activities, contest- Using data analytic to identify the sales campaign strategy for sales distribution channel support. For example, the person has the ability to review analyse the data of each campaign to indicate success, failure and recommend what's next. Each campaign design will be integrated with all other campaigns to achieve sales target.- Assist, monitor and ensure that all sales activities in there responsible areas are in compliance with department objectives and goals, company's Corporate Brand Identity, and regulations.- Provide concern and sugge ...
• Sales Support Execution- Manage and control sales support activities, report tool (Potential report, contest stimulate SMS and e-mail as well as contest analysis ) report tool, sale aid and sale relate material to drive and push sales to achieve target for Agency channel (e.g. launching contest, challenge, incentive and activity).- Prepare and launch the appropriate sales supporting tools to Agency channel (e.g. sale promotion - leaflet, standy) in an accurate and timely manner- Monitor and provide advice and guidance when managing all communication materials and sales support processes (e.g. provide comment and concern to sale communication team on their wording on e-mail and SMS).- Monitor and tracking that all sales activities in their responsible areas are in compliance with department objectives and goals, the company's Corporate Brand Identity, and regulations (e.g. circulation all annulment and promoting material to all concert party to review and sign off).- Manage Special Project and collaboration with other function to run the project smoothly such as DNA / SMfs / CLM.
• Sales Support Budget Planning& Sales Monitoring- Support to plan on sales support budget planning, and ensure the alignment with the sales revenue and expense ratio of Agency channel (e.g. update all sale's related expense to management via sale activity matrix).- Monitor and update all sales information (e.g. actual sales performance, expense) to AVP - Central Sale Support.- Review the sales performance reports of Agency channel by comparing between sales performance against sales targets (e.g. prepare contest analysis at the end of each campaign).- Prepare sales performance reports of their responsible area to AVP - Central Sale Support and send out to sales forces and the relevant parties in an accurate and timely manner (e.g. monitor and prepare potential report of each contest between contest periods).- Update sales performance reports to Agency channel and AVP - Central Sale Support and help define the supporting activities to foster and maximize sales performance (e.g. launch sale stimulated SMS/E-mail to booted up the awareness of sales campaign if need).
• Monitor and control sales communication- Plan sales communication to align with contest, event and campaign of Agency Channel.- Monitor sales communication to ensure all communications are attack and precive by all target group.- Summarize and report all sales communication result to superior and use for improvement.
• Required Qualification:At least 5 Years of experience in Sales Management, Sales Support& Operations, Sales Planning, and other related field.
• Degree in business, marketing or a related field.
• What we're looking forSignificant experience in new business development and sales strategy within the insurance industry especially agency distribution.
• Strong analytical and problem-solving skills to identify and capitalize on market opportunities.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams both Thai and English.
• Proven track record of successfully implementing sales strategies and achieving growth targets with DATA tools such as PowerBI, Excel advance, Access and data analytics tool.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

Skills:

Accounting, Finance, Budgeting

Job type:

Full-time

• Provide guidance and suggestion in preparing bank reconciliation, defining the outstanding differences between cash book and bank statement, and performing adjustment for account balance.
• Provide guidance and suggestion in managing company's fixed assets by ensuring the alignment with the guideline and procedures and providing the fixed asset reports.
• Provide guidance and suggestion in performing G/L posting.
• 2) Accounting System OperatorBeing a super user for accounting system and solve a day-to-day problems on system.
• Ensure that the structure set in the system can serve the need of statutory report and managerial report and scalable.
• 3) TaxGather info and calculate corporate income tax.
• Being a person to check the rule with tax consultant.
• 4) Project handlingBeing a member of relating projects.
• Lead on Accounting& Finance process improvement.
• 5) Policy Related AccountingEnsure that premium recording and policyholder's benefits payment are performed in alignment with company's guideline and procedures.
• Follow up and review long outstanding transactions and set action plan to reduce such long outstanding.
• 6) General PaymentProvide guidance and suggestion in managing payment requisition forms, tracking to ensure that all payment requisition forms are aligned with the budgeting and procedures, and maintaining payment information into Accounting System.
• Ensure that all competed payment files are submitted to Treasury& Cash Management to proceed payment process (e.g. DCA, Cheuqe) with accuracy and in timely manner.
• Manage team to ensure that all payment related reports are provided and submitted to the relevant departments accurately according to the timeline and the requests.
• Manage team to ensure that all tax payment documents are provided and submitted to Revenue Department for tax payment process with accuracy and in timely manner.
• Must HaveDegree in Finance and Accounting.
• Minimum 10 years of experience in Finance and Accounting, or other related fields in insurance or banking business.
• Nice to HaveFinance and accounting skill.
• Regulatory reporting.
• Decision-making skills.
• Business acumen.
• Communication skills.
• Detail oriented.
• Organizational skills.
• Any AI-future skills e.g., ChatGPT, or oPilot 365, will be an advantage.

Experience:

3 years required

Skills:

Excel, Microsoft Office

Job type:

Full-time

• Team Management: Hire, train, and prepare call center representatives to respond to customer inquiries, complaints, and troubleshoot issues with services or products. Oversee team shift schedules and supervise daily operations.
• Performance Monitoring: Ensure agents understand and comply with all call center objectives, performance standards, and policies. Track agent performance on KPIs like AHT and abandonment rate; evaluate team progress. Monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action if n ...
• Support& Escalation: Provide guidance during escalated calls and ensure timely resolution of cases. Answer agents' questions regarding best practices or difficult calls. Handling complaints and escalations is a key responsibility.
• Training& Development: Help agents improve call handling, customer interaction, and case management.
• Conflict Resolution: Manage internal team conflicts and ensure a harmonious work environment.
• Operational Improvement: Identify operational issues and suggest possible improvements. Collaborate with other supervisors and management team members to support agents and maximize customer satisfaction.
• Reporting& Data Management: Prepare reports and analyze data to assist management in determining call center goals. Manage data effectively to ensure accurate communication of performance metrics and insights. Provide daily reports to clients. Demonstrate strong Excel and data management skills.
• Business Partner Collaboration: Work directly with business partners to solve issues and develop services, understanding partners' needs and ensuring alignment with client expectations.
• Requirements:Experience: At least 3 years in a call center environment or customer service management, ideally with exposure to the automotive industry.
• Education: Bachelor's degree or higher in any field.
• Language Skills: Thai native speaker with strong English proficiency (equivalent to B2 level or TOEIC score of 700+ preferred).
• Technical Skills: Proficient in computer skills, including Microsoft Office (Word, Excel), with an understanding of KPI management and strong data management capabilities.
• Problem-Solving and Composure: Strong problem-solving skills and quick thinking in critical situations. Ability to work under pressure and maintain composure.
• Adaptability and Attributes: Adaptability to different people and situations in the workplace, ability to work effectively in a team, and a proactive approach with a passion for customer service and fast learning.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 77703 | Customer Services& Claims | Professional | Allianz Partners | Full-Time | Permanent

Skills:

Data Analysis, Compliance, English

Job type:

Full-time

• Implement quality management strategies to enhance service standards across various LoBs and countries.
• Monitor customer satisfaction (VoC/NPS) and lead improvement initiatives to elevate the customer experience.
• Conduct quality audits and work with teams to resolve issues, ensuring transaction quality.
• Manage complaints handling and ensure timely resolution to maintain service excellence.
• Track leakage management, implement controls, and drive corrective actions for continual improvement.
• Develop training programs to improve understanding of quality standards and customer experience.
• Establish and lead quality committees to monitor key performance indicators (KPIs) across regions.
• Drive continuous improvement through data analysis and process optimization.
• Ensure compliance with local regulations and industry best practices.
• Foster a high-performance culture, leading a team to deliver excellence in customer experience and service quality.
• What You Bring10+ years of experience in insurance, assistance, or banking operations, focusing on customer experience and service excellence.
• Strong background in quality management, process improvement, and transaction quality.
• Experience working with regional teams and cross-functional collaboration to enhance customer satisfaction.
• Ability to manage customer experience, complaints, and risk assessment across multiple LoBs and countries.
• Fluent in English and Thai; additional languages are a plus.
• Strong communication, leadership, and stakeholder management skills.
• Ability to multitask and work remotely in an international environment.
• Six Sigma certification or experience with Six Sigma methodologies is considered a valuable asset.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 68816 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Experience:

3 years required

Job type:

Full-time

• Provide supports to team in handling the fax claims from the hospital.
• Check the information from fax claims documents, and record into the system.
• Approve for the payment base on authorization.
• Perform rejection of fax claims received.
• Require the additional information.
• Issue memo into the system for administration in performing next steps.
• Submit for further investigation.
• Request the hospital records from hospital.
• Continuously monitor and make decision for the pending cases of Claims Hospital Fax, or back log.
• Support other teams in Claims Department when needed such as;Medical Training.
• Claim Assessment (Reimbursement and Provider Claims).
• Medical history Review.
• Must have QualificationsBachelor's Degree of Nursing, Business of Sciences (Medical Technology), or other related field.
• At least 3-5 years experience in Nursing.
• At least 2 years experience in Claims function.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Skills:

Sales

Job type:

Full-time

• Bachelor Degree in any field.
• Experience of sales and marketing in financial institutions insurance or insurance Industr.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Skills:

PowerShell, Windows Server, Sharepoint

Job type:

Full-time

• Manages application(s) throughout its lifecycle: from its initial planning, Supporting raising packaging request, development testing, deployment, ongoing maintenance, and support until decommission.
• Acts as first point of contact on any escalations from Business and IT for their respective application(s), E2E ownership.
• Collaborates with architects, quality testers, program managers, product owners& service managers to achieve quality deliverables.
• Coordinates work of support teams, manages vendors and partners within the area of responsibility for Faster delivery of App packages.Basic troubleshooting and Assigning relevant team for fixing App issues.
• Maintains effective communication channels towards internal and external stakeholders.
• Creates and maintains relevant documentation related to application(s) in their landscape. Manage Global Application Catalogue for onboarding,updating& decommission of Apps.
• Supports Global Apps as Application owner for the region.
• Drives improvements& Communication in App management strategy together with Service Management.
• PoC for all Stake holders regarding application related queries and SLA Management.
• What you bringDesktop Infrastructure (Good knowledge in Application packaging,Windows 11, MS office 365, PowerShell, Intune, GPO).
• Good Knowledge on Cloud Desktops, Powershell scripting.
• Windows Server (Intermediate knowledge in Windows server, Active directory, Exchange server, Group policy and App-v).
• Knowledge of tools and technologies SharePoint, Intune(Must have), ServiceNow, Azure AD, is an advantage.
• What we offerWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
• please translate into your local language]76205 | IT& Tech Engineering | Professional | PG11 | Allianz Technology | Full-Time | Permanent

Skills:

Compliance

Job type:

Full-time

• Ensure all underwriting activities are performed according to company's policies and guideline.
• Technical Service / Sale support to internal and external customers.
• Provide underwriting consultancy services to the internal parties (e.g. group department and claim department) and external parties (e.g. Agency/Banc).
• Work with relevant parties to cover; UW project and system enhancement.
• Handling the questions / compliant and providing the information regarding to the underwriting decision, according to the requests from customers and sales channels.
• 2) Technical Service / Sale support to internal and external customersProvide underwriting consultancy services to the internal parties (e.g. group department and claim department) and external parties (e.g. Agency/Banc).
• Work with relevant parties to cover underwriting project and system enhancemen.
• Handling the questions / compliant and providing the information regarding to the underwriting decision, according to the requests from customers and sales channels.
• 3) Services / Process improvementReview BUNPS score reporting and identified area for improvement.
• Review SOP annually to ensure up-to-date and complianc.
• Must Have5 - 10 years of experience in Life& Health underwriting with experience as team supervisor.
• Bachelor's or Master's Degree in Nursing, Business of Sciences (Medical Technology).
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Ayudhya

Experience:

1 year required

Skills:

Risk Management, Compliance, Digital Marketing, English

Job type:

Full-time

• Strategic Leadership: Develop and execute a strategic portfolio plan that aligns IT deliveries with the business objectives of the Allianz Group.
• Portfolio Management: Oversee a diverse range of products, ensuring they meet the specific requirements and objectives.
• Financial Management: Manage the budget, financial performance, and resource allocation within a specific portfolio, optimizing operational costs and ensuring value for money.
• Stakeholder Engagement: Collaborate closely with key stakeholders from Allianz Technology or Allianz operation entities (incl. C-Level), including the Allianz Technology Thailand leadership and internal teams, to understand their technology needs and provide proactive solutions.
• Team Leadership: Lead and inspire a team of IT professionals, fostering a culture of excellence, innovation, and collaboration while living the agile mindset.
• Performance Metrics: Define and monitor Objectives and Key Results (OKRs) to ensure the delivery of high-quality IT solutions (incl. reporting).
• Risk Management: Identify and mitigate risks that may affect service delivery, business continuity, or data security.
• Compliance and Security: Ensure that IT services adhere to industry regulations and security standards, particularly within the insurance sector.
• Vendor Relationships: Manage and maintain relationships with third-party vendors, if applicable, to ensure their services align with the portfolio's objectives.
• What you bring15+ Years of experience, with a focus on IT and general management. Strong knowledge of the insurance industry a distinct advantage.
• Strong understanding of Insurance Industry Operations and IT opportunities along the value chain; knowledge of Insurance Business strategy, challenges, and regulatory requirements.
• Demonstrated knowledge of modern technology and Digital business models; Digital marketing, application delivery techniques including AGILE delivery, Cloud, DevSecOps and API integration strategies. Broad understanding of delivery and operations for Applications including the latest tooling and collaboration platforms.
• Good understanding of SDLC and DevSecOps practices.
• Familiar with cloud environments and cloud native applications.
• Familiar with Site Reliability Engineering practices.
• GitOps practices and Infrastructure as Code (Terraform, ArgoCD, GitHub Actions).
• Understanding of how Large Language Models work and where they can be applied.
• Experience with AI powered coding assistants like GitHub Copilot, Amazon Q.
• Agile mindset and strong focus on end-2-end delivery.
• Demonstrated experience leading large scale international Technology transformation / change programs covering both technology delivery and organizational change.
• Strong negotiation and networking skills, excellent "client" relationship at C-level; Possessing analytical thinking and methodological planning techniques; Solid business judgment and advanced problem-solving skills; Ability to influence and steer executive peers.
• Strong inter-cultural and communication skills, able to deal easily with ambiguity and manage a diverse group of global and local stakeholders.
• Demonstrated organizational development success including training, developing, coaching, mentoring and mediation skills; Ability to manage disputes and conflict in an appropriate manner.
• Able to work effectively in a global matrix and lead teams through influence management.
• Diversity champion focused on promotion of equal opportunity.
• Fluent in English.
• Willingness for global travel across Asia and Europe as required.
• 76211 | IT& Tech Engineering | Management | Allianz Executive | Allianz Technology | Full-Time | Permanent

Experience:

3 years required

Job type:

Full-time

• Responsible for achieving premium income which is generating from commercial business as per defined target GWP and perform underwriting functions according to company's policy and guidelines.This position also provide underwriting support to other distribution channels for assigned business
• Identifly business opportunitites in order to achieve defined team's target2. Make recomendations for work procedures improvement in order to improve work efficiency of the business unit3. Assist to ensure that all works under designated responsibiliti ...
• Minimum 3-5 years of experience in underwriting in non-Motor Insurance in related line of business2. Good Command of English written, speaking, reading, writing and presentaion skills3. General Insurance working background especially in Property
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage
• AAGI

Skills:

Full Stack, Java, Automation, English

Job type:

Full-time

• Design, implement, and maintain high-performance, reusable, and reliable Angular and Java code.
• Check functional and technical requirements regarding technical implementation and feasibility and translate them into the technical software design.
• Ensure the technical feasibility of UI/UX designs and translate them into user-friendly applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Collaboratively take full end-to-end ownership of your team's domain/service.
• Ensure the future maintainability, code quality, and automation.
• Fulfill non-functional requirements of the solution, such as performance, data protection, IT security, and ergonomics/usability.
• Provide technical guidance and mentorship to junior team members.
• Stay up-to-date with emerging trends and technologies in frontend development.
• What you bringBachelor's degree in computer science, Engineering, IT, or related field (or equivalent work experience).
• Proven experience as an Angular/TypeScript Developer or similar role.
• Expert in Angular with a strong understanding of modern front-end frameworks and their core concepts.
• Knowledge of software engineering and programming languages, especially in Java and Spring Boot framework.
• Strong understanding of software architecture and design patterns with microservices.
• Experience with version control systems (Git).
• Familiarity with automated testing frameworks like Jasmine and Karma for Angular and JUnit and Mockito for SpringBoot.
• Understanding of Agile methodologies and DevOps practices.
• Expertise in demand, configuration, release, deployment, and test management.
• Excellent written and verbal communication skills in English.
• Ability to grasp complex technical topics quickly and effectively.
• Knowledge in WCAG accessibility.
• Certification in the area of expertise, e.g., Angular, Java, Architecture, Kafka, MongoDB.
• What we offerWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
• 65246 | IT& Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
• About Allianz Technology
• With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.
• We deliver comprehensive end-to-end IT solutions for Allianz in the digital age.
• We are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology.
• D statement
• Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring.
• Join Us. Let's care for tomorrow.
• You. IT

Experience:

1 year required

Skills:

Teamwork, Power BI, Civil Engineering

Job type:

Full-time

• Lead and mentor Intermediated Commercial Lines all channels i.e. Brokers and Agency, Branch generated, Direct, Banca aand Partnership, Reinsurance Inward Business. Comply as per Allianz Group derwriting Standards ( Functionl Rules) and manage escalations from the team for complex matters requiring senior underwriting authority and decision making. on Engineering and Natuiral Resources LoB- Make recommendations for updating work procedures to improve work efficiency of the business unit. - Underwrite complex new business and renewals providing quotes in a timely and professional man ...
• Qualifications;Minimum 15 years of experience in underwriting of Commercial product lines of business, especially in Engineering, Construction and Natural resources. - Experience in coordination with oversea support units or regional office, HQ, Reisnurers - IT knowledge ( Intermediate MS Office application, database and internet based application, Power BI, Data Analytics ) - Good underwriting skill with Insurance knowledge in Commercial product lines - All LoBs General Insurance Skills and Knowledged in related fields - Good Engineering Education Background on Civil Engineering- Leadership and People Management Skills.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• AAGI

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plu.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

Skills:

Usability Testing, Product Design, English

Job type:

Full-time

• Lead global UX research activities to uncover actionable insights and inform product strategy.
• Develop personas, customer journey maps, and conduct usability testing to refine product design.
• Collaborate with designers and stakeholders to ensure research findings are translated into product features.
• Design and conduct rigorous and reliable research studies, providing both qualitative and quantitative data.
• Present findings and strategic recommendations to influence product direction and design decisions.
• Contribute to define, implement and document global UX Research standards, procedures and tools.
• What you bringBachelor's or Master's degree in User Experience Design, Interaction Design, or a related field.
• Proven experience in UX research, with a strong portfolio demonstrating a range of research methodologies and their impact on product design.
• Minimum of five (5) years of experience in UX research or a related field.
• Experience working in agile organizations and teams strongly preferred.
• Advanced degree in Cultural Anthropology, Organizational Psychology, Sociology, HCI, or a similar discipline.
• Strong analytical skills and the ability to present findings clearly and compellingly.
• Experience with a range of research methodologies and tools.
• Proficiency in cutting-edge technologies and their impact on creating, deploying, and evaluating high-performance digital experiences.
• Excellent communication and collaboration skills.
• Excellent English skills, both spoken and written.
• What we offerWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Work from home allowance.
• In recognition of the evolving work landscape, our company is proud to provide a work-from-home allowance to our employees.
• We nurture the well-being of our employees and their cherished families. We extend our care beyond their professional lives by providing comprehensive health insurance that encompasses not only our employees but also their loved ones.
• 59986 | IT& Tech Engineering | Professional | PG10 | Allianz Technology | Full-Time | Permanent

Skills:

Compliance, Excel

Job type:

Full-time

• Claims Adjudication: Manage and oversee the adjudication of claims for all used car/extended warranties, ensuring compliance with company policies and industry standards.
• Cost Optimization: Develop and implement strategies to optimize costs associated with claims and warranty processes.
• Turnaround Time (TAT) Improvement: Monitor and enhance turnaround times for claims and payments to ensure prompt resolution.
• Team Engagement and Development: Foster team engagement and facilitate personal skill development through Learning and Development (L) initiatives.
• Operational Query Resolution: Address operational queries and provide solutions to enhance process efficiency.
• Productivity Enhancement: Identify and act on opportunities to improve productivity within existing processes.
• Escalation Management: Address and resolve escalations from operations to ensure smooth workflow.
• Team Environment: Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
• Procedures and Processes: Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
• Employee Management: Manage employees of the department, responsible for performance management, retention, and hiring within the department.
• Key requirements/What you bring:Team Handling Experience: Proven experience in managing and leading teams effectively.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• MS Office Proficiency: Skilled in using Excel and PowerPoint.
• Educational Background: Engineer's degree in Automotive or any related field.
• Experience: Experience in motor insurance or auto warranty claims at a management level is mandatory.
• Key benefits/What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 75909 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
• We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
• We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
• Join us. Let's care for tomorrow.