Skills:

Google Analytics, Magento, Drupal, English, French

Job type:

Full-time

• Drive commercial growth of the e-commerce business by defining and executing strategies to maximize sales, profitability, and customer engagement,.
• Manage all operations related to the e-commerce site: means of payment, fraud, customer orders validation, preparation and delivery flows,.
• Optimize the inventory in coordination with the regional and local Retail Merchandising teams.
• Supervise the website e-merchandising: product offer, cross-selling, internal search process,.
• Ensure an exceptional customer experience throughout the process, from order management to handling inquiries promptly and professionally,.
• Manage the agency in charge of SEA,.
• Coordinate with local communication teams for a digital media plan,.
• Develop and update our e-commerce customer database,.
• Lead and manage e-commerce projects and initiatives, ensuring timely delivery and alignment with business objectives.
• Measure the website activity.
• Analyze the e-commerce sales (best-sellers, slow-movers, analysis by department, colors, price ranges, etc ).
• Follow the main website KPIs such as traffic, conversion rate, average basket,.
• Measure the site performances and the customer online behavior: navigation, pages, reactivity.
• Reports business information and propose any relevant improvements.
• Promote omni-channel services and digital culture.
• Coordinate the web-to-shop / shop-to-web activities,.
• Propose stock transfers when necessary,.
• Coordinate communications and animations action plans with the subsidiaries,.
• Study competitors sites, new industry trends, and inform on best practices.
• Customer Relationship Center (CRC).
• Oversee Day-to-Day Operations: Ensure the CRC operates smoothly, with efficient handling of all inbound and outbound customer interactions across phone, email, chat, and other support channels.
• Deliver Exceptional Customer Experience: Maintain high service standards by monitoring call quality and response times, ensuring every customer interaction is efficient, professional, and customer-focused.
• Team Leadership & Performance Management: Supervise CRC agents, provide coaching, conduct performance reviews, and collaborate with the CX team to implement training programs that enhance service quality and productivity.
• Process Improvement: Identify operational bottlenecks and implement workflow enhancements, scripting improvements, and updated procedures to streamline the customer journey.
• Resource & Workforce Planning: Develop staffing plans to ensure adequate coverage, especially during peak periods, while balancing efficiency and service quality.
• 5 to 10 years of experience in e-commerce with a strong focus on commercial strategy and sales growth.
• Proven experience managing or supervising a customer support team is strongly preferred.
• Excellent communication skills both verbal and written with the ability to handle challenging customer situations professionally.
• Strong analytical skills to interpret sales data and market trends for decision-making.
• Experience with Google Analytics and back-office (Magento, Drupal).
• Knowledge of digital medias, Analytics, SEA,.
• Fluent English and Thai a MUST. French will be an advantage.
• Customer-centric attitude with a strong focus on delivering excellent service experiences.
• Ability to lead and motivate a team, including conducting morning briefings to foster engagement and align priorities.
• Ability to work independently and be hands-on and operational as needed,.
• Ability to liaise in a transversal way with local, regional and Paris teams.

Skills:

Market Analysis, English

Job type:

Full-time

• Identify & establish the store s identity and singularity.
• Discover new opportunities in the market through competitor and market analysis.
• Establish store strategy to achieve the commercial target in different product segments.
• Establish a merchandising/product strategy for the store responsible.
• Create the customer development strategy including clientelling.
• Sales Development and Management.
• Work closely with managers and teams to achieve sales targets and ensure customer growth.
• Identify the potential product segment and develop them as a store differentiation strategy.
• Ensure the product mix is healthy and balanced.
• Monitor and advise if the sales incentive is working properly to motivate store staff.
• Ensure consistency across the store regarding sales strategy, customer service, product delivery, and all topics linked to Hermès business activity and image.
• Work closely with the CX and Communications team for in-store animations or communication activities to ensure that brand/event objectives are clearly understood and executed.
• Customer Relation Management.
• Maintains close contact and assists sales management with top-tier customers.
• Supervise store s CRM in line with company direction and guidelines.
• Support store team to find the potential area by having regular basis analysis and meetings.
• Propose retail activity for clientelling and support implementation to optimize the result.
• Manage Operational Effectiveness.
• Lead activities associated with new store launches and renovations.
• Together with the Merchandising Department, closely monitor the sell-through results and develop action plans.
• Acts as the liaison between stores and corporate functions such as Retail Operations, Call Center, SAV, Merchandising, Communication, Store Maintenance and HR for store-related issues or projects.
• Ensure all operational procedures are correctly implemented including sales, discounts, transfer, and stock adjustment.
• Ensure store environment is in line with company s standard of daily operation. (VM, Security, etc).
• Team Management and Development.
• Headcount control within budget for store team.
• Assess structure, and staffing arrangement to match with traffic/sales trend and improve productivity.
• Lead and motivate each sales team to grow their overall capability and competency.
• Provide leadership, guidance, and management to store staff.
• Develop the capability of the store management team by the requirements of the organization.
• Client Service Management.
• Reinforce the standards and guide the store to improve service quality through Hermès Gestures.
• Supervise the resolution of all client problems and complaints quickly and effectively.
• More than 8-10 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
• Experience in a management role with a strong track record of delivering results.
• Strong people management skills including being a good communicator and coach and the ability to manage relationships at different levels.
• Cross-functional working skills (across multiple levels of management and ability to work with diverse cultures).
• Good analytical skills.
• Service- and customer-oriented (internal and externa customers), with excellent communication skills.
• Business acumen/business Ethics.
• Fluent in Thai and English.

Experience:

5 years required

Skills:

Compliance, Accounting, Taxation, English

Job type:

Full-time

• Oversee the full spectrum of the accounts which include maintains general ledger to include the preparation of journal entries, accruals, accounts analysis and schedules, execute month end closing in a timely manner.
• Coordinates the preparation of financial statements, reports, special analysis etc.
• Establishes and maintains appropriate internal control safeguards to ensure conservation of assets and compliance.
• Ensures records systems are maintained in accordance with generally accepted accounting and auditing standards.
• Analyzes control, expenses and financial statement.
• Ensures compliance with local and Hermes reporting requirements.
• Responsible for all taxation of the company.
• Supervise team members and provide training / guidance.
• Support ad - job mainly related to accountings as assigned by management.
• At least 5 years of relevant experience in retail industry or in similar capacity.
• Tertiary educated in accounting.
• 10 years of relevant experience in a similar capacity is preferred.
• Holding CPD license will be advantage.
• Familiar with financial regulations, solid knowledge of finance, accounting (TFRS, NPAE).
• Must have an experience of closing (GL, Tax).
• Good analytical skills, communication skills and interpersonal skills.
• Ability to motivate teams to produce quality materials within tight timeframes.
• Fluent in English.
• Must be a good team player, pleasant, detail oriented and self motivated.
• Hands on computer knowledge of MS Office and accounting system. SAP, Magnitude experience is preferred.

Experience:

2 years required

Skills:

Sales, English

Job type:

Full-time

• Greet and welcome clients with warmth, professionalism, and genuine enthusiasm.
• Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience.
• Maintain a refined, elegant, and customer-centric environment that reflects our brand values.
• Sales & Client Relationship Management.
• Understand customer needs and provide tailored product recommendations to drive sales.
• Foster strong, long-term relationships through consistent client communication and post-sale follow-up.
• Proactively address client inquiries and resolve concerns with discretion and efficiency.
• Share customer insights and feedback with store management to enhance the overall client experience.
• Contribute to the execution of sales plans and store targets.
• Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility.
• Store Operations & Visual Standards.
• Support the smooth execution of daily store operations, including opening and closing procedures.
• Uphold brand standards through impeccable store presentation and visual merchandising.
• Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation.
• Perform other duties as assigned to support the team and ensure a seamless store operation.
• Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.
• Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.

Skills:

Compliance, Legal, Contracts, English

Job type:

Full-time

• Logistics Management:Plan and manage end-to-end logistics operations.
• Ensure smooth importation with freight forwarders and customs brokers.
• Supervise customs declarations and compliance.
• Oversee quality management (delivery claims, recalls)..
• Warehouse Management:Manage the 3PL Distribution Center for retail and e-commerce.
• Monitor 3PL contract performance and compliance.
• Coordinate with retail teams for planning and deliveries.
• Drive continuous improvements in operations (KPIs, costs, processes)..
• Inventory Management and Compliance:Ensure products meet legal and Hermès-specific standards.
• Audit stock accuracy and security measures.
• Support audits and inspections..
• External Stakeholders Management:Manage contracts with key partners (3PL, insurance, freight forwarders).
• Negotiate with service providers for cost and improvement objectives.
• Maintain relationships and act as the main contact for logistics matters..
• Supply Chain Strategy and Planning:Assist in budget planning and forecasting.
• Manage logistics operating expenses.
• Lead execution of the supply chain roadmap..
• Projects and Sustainability Management:Implement logistics and warehouse projects.
• Oversee phase-out operations and special projects.
• Optimize discussions on sustainability and green logistics..
• University graduate with 5-10 years in logistics and supply chain management, preferably in retail.
• Excellent knowledge of export/import regulations, customs clearance, and logistics operations.
• Strong operational and compliance focus.
• Numeracy and finance understanding (budget planning, external consultant management).
• Organized, flexible, reliable, with strong analytical skills.
• People management skills, ability to lead and motivate.
• Strong interpersonal skills, team player attitude.
• Effective communication and coordination with stakeholders.
• Ability to work independently in a fast-paced environment.
• Fluent in English with excellent communication skills.
• Proficient in Microsoft Office (Excel essential); WMS or SAP skills a plus.