Skills:

Compliance, Legal, Contracts, English

Job type:

Full-time

• Logistics Management:Plan and manage end-to-end logistics operations.
• Ensure smooth importation with freight forwarders and customs brokers.
• Supervise customs declarations and compliance.
• Oversee quality management (delivery claims, recalls)..
• Warehouse Management:Manage the 3PL Distribution Center for retail and e-commerce.
• Monitor 3PL contract performance and compliance.
• Coordinate with retail teams for planning and deliveries.
• Drive continuous improvements in operations (KPIs, costs, processes)..
• Inventory Management and Compliance:Ensure products meet legal and Hermès-specific standards.
• Audit stock accuracy and security measures.
• Support audits and inspections..
• External Stakeholders Management:Manage contracts with key partners (3PL, insurance, freight forwarders).
• Negotiate with service providers for cost and improvement objectives.
• Maintain relationships and act as the main contact for logistics matters..
• Supply Chain Strategy and Planning:Assist in budget planning and forecasting.
• Manage logistics operating expenses.
• Lead execution of the supply chain roadmap..
• Projects and Sustainability Management:Implement logistics and warehouse projects.
• Oversee phase-out operations and special projects.
• Optimize discussions on sustainability and green logistics..
• University graduate with 5-10 years in logistics and supply chain management, preferably in retail.
• Excellent knowledge of export/import regulations, customs clearance, and logistics operations.
• Strong operational and compliance focus.
• Numeracy and finance understanding (budget planning, external consultant management).
• Organized, flexible, reliable, with strong analytical skills.
• People management skills, ability to lead and motivate.
• Strong interpersonal skills, team player attitude.
• Effective communication and coordination with stakeholders.
• Ability to work independently in a fast-paced environment.
• Fluent in English with excellent communication skills.
• Proficient in Microsoft Office (Excel essential); WMS or SAP skills a plus.

Experience:

2 years required

Skills:

Sales, English

Job type:

Full-time

• Greet and welcome clients with warmth, professionalism, and genuine enthusiasm.
• Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience.
• Maintain a refined, elegant, and customer-centric environment that reflects our brand values.
• Sales & Client Relationship Management.
• Understand customer needs and provide tailored product recommendations to drive sales.
• Foster strong, long-term relationships through consistent client communication and post-sale follow-up.
• Proactively address client inquiries and resolve concerns with discretion and efficiency.
• Share customer insights and feedback with store management to enhance the overall client experience.
• Contribute to the execution of sales plans and store targets.
• Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility.
• Store Operations & Visual Standards.
• Support the smooth execution of daily store operations, including opening and closing procedures.
• Uphold brand standards through impeccable store presentation and visual merchandising.
• Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation.
• Perform other duties as assigned to support the team and ensure a seamless store operation.
• Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.
• Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.

Skills:

Market Analysis, English

Job type:

Full-time

• Identify & establish the store s identity and singularity.
• Discover new opportunities in the market through competitor and market analysis.
• Establish store strategy to achieve the commercial target in different product segments.
• Establish a merchandising/product strategy for the store responsible.
• Create the customer development strategy including clientelling.
• Sales Development and Management.
• Work closely with managers and teams to achieve sales targets and ensure customer growth.
• Identify the potential product segment and develop them as a store differentiation strategy.
• Ensure the product mix is healthy and balanced.
• Monitor and advise if the sales incentive is working properly to motivate store staff.
• Ensure consistency across the store regarding sales strategy, customer service, product delivery, and all topics linked to Hermès business activity and image.
• Work closely with the CX and Communications team for in-store animations or communication activities to ensure that brand/event objectives are clearly understood and executed.
• Customer Relation Management.
• Maintains close contact and assists sales management with top-tier customers.
• Supervise store s CRM in line with company direction and guidelines.
• Support store team to find the potential area by having regular basis analysis and meetings.
• Propose retail activity for clientelling and support implementation to optimize the result.
• Manage Operational Effectiveness.
• Lead activities associated with new store launches and renovations.
• Together with the Merchandising Department, closely monitor the sell-through results and develop action plans.
• Acts as the liaison between stores and corporate functions such as Retail Operations, Call Center, SAV, Merchandising, Communication, Store Maintenance and HR for store-related issues or projects.
• Ensure all operational procedures are correctly implemented including sales, discounts, transfer, and stock adjustment.
• Ensure store environment is in line with company s standard of daily operation. (VM, Security, etc).
• Team Management and Development.
• Headcount control within budget for store team.
• Assess structure, and staffing arrangement to match with traffic/sales trend and improve productivity.
• Lead and motivate each sales team to grow their overall capability and competency.
• Provide leadership, guidance, and management to store staff.
• Develop the capability of the store management team by the requirements of the organization.
• Client Service Management.
• Reinforce the standards and guide the store to improve service quality through Hermès Gestures.
• Supervise the resolution of all client problems and complaints quickly and effectively.
• More than 8-10 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
• Experience in a management role with a strong track record of delivering results.
• Strong people management skills including being a good communicator and coach and the ability to manage relationships at different levels.
• Cross-functional working skills (across multiple levels of management and ability to work with diverse cultures).
• Good analytical skills.
• Service- and customer-oriented (internal and externa customers), with excellent communication skills.
• Business acumen/business Ethics.
• Fluent in Thai and English.