Experience:

2 years required

Skills:

Sales, English

Job type:

Full-time

• Greet and welcome clients with warmth, professionalism, and genuine enthusiasm.
• Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience.
• Maintain a refined, elegant, and customer-centric environment that reflects our brand values.
• Sales & Client Relationship Management.
• Understand customer needs and provide tailored product recommendations to drive sales.
• Foster strong, long-term relationships through consistent client communication and post-sale follow-up.
• Proactively address client inquiries and resolve concerns with discretion and efficiency.
• Share customer insights and feedback with store management to enhance the overall client experience.
• Contribute to the execution of sales plans and store targets.
• Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility.
• Store Operations & Visual Standards.
• Support the smooth execution of daily store operations, including opening and closing procedures.
• Uphold brand standards through impeccable store presentation and visual merchandising.
• Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation.
• Perform other duties as assigned to support the team and ensure a seamless store operation.
• Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.
• Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.

Experience:

3 years required

Skills:

Compliance, Microsoft Office, Excel, English

Job type:

Full-time

• Improve the customer database quality and animate the retail teams to share best practices in customer data capture and data security.
• Ensure regular monitoring of the customer database by developing dedicated analyses and reports.
• Improve the customer data quality through the in-house data quality management tool by deduplicating customers and fix means of contact in error.
• Develop assets to train sales team on customer data management.
• Manage and ensure the compliance of customer database and its security.
• Be responsible for customer knowledge for the subsidiary by sharing retail, omnichannel, and customer-oriented insights.
• Analyze customer behaviors and retail performance, and share the analysis with all retail stakeholders to support strategic decisions.
• Anticipate local trends and customer structure evolution thanks to in-depth customer analyses.
• Accompany the customer targeting initiative with CRM analyses.
• Ensure the data quality and relevancy of the clienteling activities.
• Centralize and harmonize all customer performance related reports of the subsidiary.
• Identify the local Customer Performance KPIs to be monitored.
• Develop and maintain new local reports to follow customer KPIs by store on a regular basis.
• Define the customer performance dashboard and report strategy to streamline the existing report package.
• Act as an ambassador of customer excellence, championing the adoption and impact of customer management tools.
• Collaborate and have regular meetings with retail teams to understand customer insights and seek room for improvement on customer data usage.
• Support the wider team with driving initiatives to develop relationships and create special moments for customers.
• Contribute to the organization of customer events, including invitations, outreach, RSVPs, and logistics.
• Lead and deploy the group projects in subsidiary according to local market specificities.
• Accompany and implement group analytics initiatives, such as customer segmentations, and animate them across the subsidiary.
• Work in close collaboration with CX, OPS, Retail Compliance, and IT teams to deploy projects related to customer relations and data.
• University graduates in related disciplines with at least 3 - 5 years of experiences in CRM or customer data management, preferably in retail or hospitality business environment.
• Proficiency in Microsoft Office suite (Advanced Excel is a must).
• Good knowledge in BI tools (Power BI and/or Cognos IBM) is a plus.
• Ability to analyze and synthesize.
• Customer and business oriented.
• Organized, precise, adaptable, with a balance of strategy and execution.
• Discretion and confidentiality as priority.
• Demonstrated strong interpersonal skills with a team player attitude.
• Ability to work independently and to adapt to a fast-paced, changing environment.
• Fluent in English with excellent oral and written communication skills.