Experience:

8 years required

Skills:

Leadership Skill, Negotiation, English

Job type:

Full-time

• Lead and manage the Air Freight Export Customer Service team, ensuring efficient and high-quality service delivery.
• Oversee the end-to-end Air Freight Export Customer Service process, from booking through shipment delivery.
• Ensure customer requirements are met and act as the escalation point for customer issues and operational challenges.
• Monitor and drive team performance against KPIs, productivity, service quality, and customer satisfaction.
• Manage and monitor P&L performance, including revenue, cost, profitability, and overall financial performance of the assigned business.
• Work closely with Sales, Operations, Pricing, Finance, and other stakeholders to achieve business and customer service objectives.
• Identify and implement process improvements to enhance operational efficiency, productivity, and customer experience.
• Ensure accurate and effective use of CargoWise (CW1) and compliance with company procedures, regulations, and service standards.
• Coach, develop, and manage team performance, including workload allocation, capability development, and succession planning.
• Support key customer management and participate in customer meetings/business reviews when required.
• Bachelor's Degree or higher in Logistics, Supply Chain, Business Administration, or a related field.
• Minimum 8 years of experience in Freight Forwarding, with strong experience in Air Freight Export Customer Service.
• Proven experience in team leadership and people management.
• Strong knowledge of Air Freight Export processes and customer service operations.
• Experience in P&L management, financial performance, and cost control.
• Strong customer service, communication, negotiation, and problem-solving skills.
• Strong analytical and business acumen, with the ability to monitor KPIs and drive performance.
• Good knowledge of CargoWise (CW1) preferred.
• Good command of English, both written and spoken.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Serve as the primary contact point for assigned customers, ensuring excellent service delivery.
• Receive, verify, and process customer orders before handing them over to Operations.
• Update and track shipment status proactively, ensuring transparency and a customer centric service approach.
• Handle customer inquiries, special requests, irregularities, and complaints in a timely and professional manner.
• Arrange for space bookings on aircraft and monitor shipments throughout the transit process.
• Prepare necessary shipping documents and ensure compliance with regulations.
• Support the billing process for shipments.
• Bachelor's Degree or higher in Logistics, Business Administration, or a related field.
• Minimum 2-3 years of experience in freight forwarding, specifically in airfreight; export experience strongly preferred.
• Experience with CargoWise (CW1) is an advantage.
• Solid understanding of customer service processes, systems, and operational flow.
• Strong ability to identify and fulfill customer needs with a friendly and professional approach.
• Excellent interpersonal skills with the ability to collaborate effectively across all organizational levels, including management.
• Good command of written and spoken English.

Skills:

English

Job type:

Full-time

• Customs Brokerage & Documentation.
• Execute customs brokerage activities, including maintaining shipment records and preparing customs documents such as Bill of Lading, declarations, and clearance paperwork.
• Accurately classify goods and calculate duties, tariffs, taxes, weights, and volumes.
• Manage the filing of customs entries and enter shipment details into the E-Paperless program for submission to the Customs Office.
• Handle daily customs declarations, post-clearance updates, and document archiving.
• Customs Compliance & Regulatory Coordination.
• Manage customs and compliance processes to ensure timely and cost-effective international shipments.
• Coordinate permits, licenses, and certificates required for customs clearance.
• Advise customers on customs regulations and trade compliance, including restricted or sanctioned destinations.
• Identify facts and resolve customs-related issues, and recommend solutions to both external and internal stakeholders.
• Coordination & Control Tower.
• Act as control tower, cooperating with Customer Service, customers, shipping lines, and freight forwarders to complete customs declaration and clearance end-to-end.
• Coordinate with overseas offices, customs authorities, and shipping agents to confirm requirements, costs, and timelines.
• Relationship & Knowledge Building.
• Develop a network of contacts to build relationships and strengthen DGF's product and market knowledge.
• Key Performance Indicators (KPIs).
• Customs Declaration Accuracy: 98%.
• On-Time Customs Entry Filing / Clearance: 95%.
• Compliance / Audit Findings: Zero critical non-conformities.
• Document Archiving Completed within SLA: 98%.
• Issue Resolution within SLA: 95%.
• Decision-Making Authority.
• Classify goods and determine duty, tariff, and tax calculations for assigned shipments.
• Prepare and submit customs declarations and entries within delegated authority.
• Verify and confirm required permits, licenses, and certificates prior to clearance.
• Coordinate directly with customs authorities, shipping agents, and overseas offices on routine matters.
• Recommend solutions for customs-related issues; escalate complex or high-risk compliance matters to the Team Leader/Manager.
• No authority to make final rulings on restricted or sanctioned destinations without Team Leader/Compliance sign-off.
• Bachelor's degree in business management, Logistics or a related field.
• Holding a Customs Broker License is an advantage.
• Experience with CargoWise (CW1) is an advantage.
• At least 2-3 years' experience in Freight or Logistics.
• Understanding of customs clearance processes, with the ability to interpret regulations and provide practical guidance to ensure compliant and efficient shipments.
• Effective communication skill of spoken and written in English.
• Have computer skill; MS Office, Outlook.
• Availability to work on Saturdays is required.

Experience:

5 years required

Skills:

Business Development, Negotiation, English

Job type:

Full-time

• Build, nurture, and sustain strong long-term partnerships with high value global and regional customers.
• Drive customer satisfaction, retention, and year on year revenue growth across assigned key accounts.
• Act as the customer advocate by understanding their business needs, industry challenges, and operational priorities.
• Coordinate closely with Operations, Pricing, and Customer Service teams to ensure flawless shipment execution and service delivery.
• Resolve issues quickly and effectively to maintain customer trust and deepen business relationships.
• Provide insights, performance analysis, and improvement recommendations to support account development.
• Maintain accurate sales activity records, forecasts, and reporting to ensure business transparency.
• New Business Acquisition (Hunting - 50%).
• Identify, target, and prospect strategic new customers within assigned verticals or trade lanes.
• Develop a strong pipeline of new opportunities by leveraging market intelligence, competitive analysis, and industry networking.
• Lead customer discovery, solution design, and proposal development to win new business.
• Present DHL Global Forwarding (AFR/OFR) capabilities effectively to secure new accounts and expand market share.
• Collaborate with cross-functional teams to ensure smooth onboarding and successful conversion of new customers.
• Bachelor's Degree or higher in Logistics, Supply Chain, International Business, or related field.
• At least 5-7 years of experience in Freight Forwarding or a related logistics environment.
• Strong understanding of the global forwarding industry, including sector dynamics, AFR/OFR products, and operational processes.
• Proven experience in both key account management and new business development.
• Ability to identify customer needs, build long-term relationships, and translate requirements into commercial opportunities.
• Strong communication, negotiation, and presentation skills.
• Fluent in English (speaking, reading, writing).
• Welcome! Please submit your resume and documents for interview consideration.
• Note: Only English resumes will be considered for the next step.

Skills:

Good Communication Skills, Work Well Under Pressure, Negotiation, Power point, English

Job type:

Full-time

• Plans route and manages booking space with carriers as customers' requirement.
• Process space booking with airlines.
• Set up the customers' clearance date according to the customers' requirement together with the carriers' acceptance to launch in cargo to the airline's terminal.
• Check the Daily Outward Planning and rebooking for any offloaded shipments.
• Monitors and optimizes cargo flows via gateway and station direct to carriers.
• Bachelor's Degree in Business Administration, Logistics, or related field.
• At least 3 years' experience in Freight Forwarding Business with deep knowledge of Air Freight.
• Strong analytical skills and good communication skills.
• Strong problem-solving skills.
• Good communication and negotiation skills.
• Good MS Office skills (Words, Excel, PowerPoint ).
• Good command of both spoken and written English.
• Can work well under pressure.