Skills:

Customer Relationship Management (CRM), Project Management, Data Analysis

Job type:

Full-time

• Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
• Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
• Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.
• Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.
• Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.
• Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.
• Contribute to the ongoing development and refinement of customer success strategies and best practices.
• Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.
• Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.
• Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.
• Provide technical support guidance and escalation management when necessary, ensuring timely resolution.
• Bachelor's degree in Business, Computer Science, or a related field.
• Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.
• Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.
• Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.
• Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
• Experience with Change Management principles and guiding customers through transitions.
• A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.
• Familiarity with Product Management concepts and the ability to articulate product value.
• Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.
• Understanding of Sales Management principles and the ability to identify growth opportunities.
• Basic understanding of Technical Support processes and ability to troubleshoot common issues.
• LI-SP1.
• Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Skills:

Customer Relationship Management (CRM), Project Management, Data Analysis

Job type:

Full-time

• Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
• Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
• Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.
• Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.
• Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.
• Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.
• Contribute to the ongoing development and refinement of customer success strategies and best practices.
• Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.
• Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.
• Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.
• Provide technical support guidance and escalation management when necessary, ensuring timely resolution.
• Bachelor's degree in Business, Computer Science, or a related field.
• Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.
• Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.
• Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.
• Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
• Experience with Change Management principles and guiding customers through transitions.
• A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.
• Familiarity with Product Management concepts and the ability to articulate product value.
• Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.
• Understanding of Sales Management principles and the ability to identify growth opportunities.
• Basic understanding of Technical Support processes and ability to troubleshoot common issues.
• LI-SP1.
• Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Skills:

Negotiation

Job type:

Full-time

• Sell Kong Enterprise Platform to enterprise customers by developing and executing a pipeline generation strategy that will create a viable and long-term business.
• Meet individual quotas and objectives.
• Responsible for assigned territory account planning and forecasting.
• Take ownership of your book of business, which includes understanding and documenting the buying criteria and process, determining the appropriate motions and patterns, ensuring pipeline accuracy based on evidence, and working the leads to closure.
• Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment with customer needs.
• Represent Kong most professionally and support our customers to the best of your ability.
• Ability to travel to customer sites as required (30% - 50%).
• A true desire to see customers benefit from the investment they make with Kong.
• 7 years or more of experience in selling enterprise software.
• Demonstrated success in selling to large enterprises, particularly to senior-level executives and across multiple departments.
• Ability to leverage established relationships and proven sales techniques for success.
• Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics.
• Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalise on them.
• Effective communicator and strong interpersonal skills.
• Excellent negotiation, presentation, and closing skills.
• Motivated, driven and results-oriented.
• LI-SP1.
• Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500 and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.

Skills:

Customer Relationship Management (CRM), Project Management, Data Analysis

Job type:

Full-time

• Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
• Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
• Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.
• Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.
• Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.
• Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.
• Contribute to the ongoing development and refinement of customer success strategies and best practices.
• Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.
• Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.
• Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.
• Provide technical support guidance and escalation management when necessary, ensuring timely resolution.
• Bachelor's degree in Business, Computer Science, or a related field.
• Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.
• Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.
• Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.
• Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
• Experience with Change Management principles and guiding customers through transitions.
• A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.
• Familiarity with Product Management concepts and the ability to articulate product value.
• Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.
• Understanding of Sales Management principles and the ability to identify growth opportunities.
• Basic understanding of Technical Support processes and ability to troubleshoot common issues.
• LI-SP1.
• Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.