Shopee (Thailand) Co., Ltd.
Sorting Center Lead (Samut Sakon) (Shopee Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Lead and oversee daily sorting center operations including inbound, sorting, and outbound processes to ensure parcels are processed accurately and dispatched on time.
- Manage and develop frontline operational teams, including shift leaders and operators, to maintain high productivity and operational discipline.
- Monitor key operational KPIs such as throughput, on-time dispatch, sorting accuracy, and backlog, and drive actions to improve performance.
- Identify operational bottlenecks and lead process improvement initiatives to enhance sorting efficiency and reduce operational costs.
- Collaborate with Linehaul, Last Mile, Network Planning, and other cross-functional teams to ensure seamless parcel flow across the logistics network.
- Lead peak planning and capacity management to support high parcel volume growth during campaigns and peak seasons.
- Drive operational excellence through SOP standardization, performance tracking, and continuous improvement initiatives.
- Ensure compliance with safety standards, operational policies, and risk management practices.
Requirements:
- Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, Business, or related fields.
- 5+ years of experience in logistics, warehouse, fulfillment, or high-volume operations.
- Proven experience managing large operational teams in fast-paced environments.
- Strong analytical and problem-solving skills with experience in operational performance management.
- Ability to lead process improvements and operational transformation initiatives.
- Strong leadership, stakeholder management, and communication skills.
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
