Big C Supercenter Co., Ltd.
This job has expired
Big C Call Center Lead
atBig C Supercenter Co., Ltd.ESSENTIAL FUNCTIONS :
- Manage Contact Center (10-17 Staffs) to meet CC KPIs, Customer Requirement and company processes.Support and handle 'Escalated Cases’.
- Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs.
- Ensure daily processes/ contact center operation to meet KPIs and SLAs.
- Ensure operation support provided to meet customer requirement.
- Ensure all CC staffs are working effectively and following company service process.
- Ensure proper notification/ escalation of service activities are followed SLA.
- Handle the other jobs as assigned.
POSITION QUALIFICATIONS:
- Bachelor's degree or higher.
- At least 5 years’ experience of Call Center.
- Have a good attitude, service mind and interpersonal skill.
- Strong background in Telesales is preferred.
- Good English skill.
- Proficiency in computer skill.
- Able to work under pressure and multitasking.
Experience required
- 5 years
Career level
- Middle Level
- Senior Level
Only Thai nationals can apply
Salary
- 30,000 - 80,000 THB, Negotiable
Job function
- Customer Service
- Public Relations (PR)
- IT / Programming
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:corporate.bigc.co.th/
Founded in:1994
Ranking:4/5
Big C Supercenter Public Co., Ltd. is one of the leading retailers in Thailand and Southeast Asia. We have more than 30,000 employees working in our Headquarters Office in Bangkok (Rajdamri) and in Big C stores throughout Thailand. As a subsidiary of Berli Jucker Public Co., Ltd., we are a true mu ... Read more
Why join us: DEVELOPMENT PROJECT FOR POTENTIAL PERSONNEL Believing that the success is when our people is a great, Big C has assigned budget for potential personnel development project with a primary aim to bring employees who are qualified and ambitious to achieve their goal and to maintain them within our org ... Read more
Job location: Pathum Wan
Head office: 97/11 FL.6 RATCHADAMRI ROAD (BTS Chidlom)
Benefits
- Five-day work week
- Flexible working hours
- Provident fund
- Health Insurance
- Life Insurance
- Accident Insurance
- Annual bonus
- Performance bonus
- Maternity leave
- Employee discount
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