Call Center (Skill Eng)
atCIMB Thai Bank PCL- Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
- Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
- Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
- Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
- Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
- Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
- Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.
Skills required
- Problem Solving
- Service-Minded
- English (Very Good)
Education required
- Humanities
- Liberal Arts
Experience required
- 3 years
Career level
- Entry Level
Only Thai nationals can apply
Skills optional
- Work Well Under Pressure
- Good Communication Skills
Salary
- 20,000 - 28,000 THB
Job function
- Customer Service
Job type
- Full-time
Age preferred
- From 25 to 35
Company overview
CIMB Thai Bank Public Company Limited, previously known as Bank Thai Public Company Limited, was established in 1998 with the Financial Institutions Development Fund (FIDF) as the major shareholder. On 5 November 2008, CIMB Bank Berhad became the largest shareholder in Bank Thai ...
Why join us: We look for individuals with a thirst for challenge, a sound educational background and outstanding capabilities. Well-rounded, multi-disciplined persons with high intelligence, energy and integrity are welcome to be part of this forward thinking and fast moving organisation. เรากำลังมองหาคนที่ชอ ... Read more
Benefits
- Professional development
- Dental Insurance
- Provident fund
- Five-day work week
- Social Security
- Health Insurance
- Performance bonus
- Life Insurance
- Annual bonus
- Job training
- Hybrid Working