This is for temporarily staff for 6 months period.

Handle customer contacts over the phone calls, emails that make available by the Bank.

• Handle customer inquiries over the phone calls and emails that make available by the Bank.
• Manage and resolve customer issues occurred from using the Bank’s products & services.
• Escalate customer’s complaint, suggestion/feedback to related BU/SU.
• Equiped him/herself with up-to-date knowledge of the Bank’s products, services, and servicing channels to be able to provide right information to the customers.
• Familiarize him/herself with the Bank’s systems relating to servicing customers including banking systems, ticketing system, etc. 

Qualifiications:

• Bachelor's degree or higher (welcome new graduate).
• If have experience in Banking preferable.  
• Have a service mind and talkative.
• Able to work in shift.

Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.