Responsibilities:

• Oversee daily operational duties including but not limited to processing transactions, account verifications, and overall customer support
• Work closely with the COO, determine values and mission, and plan for short and long-term goals
• Supervise operations team to ensure operational excellence and excellent customer services
• Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure
• Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team
• Determine staffing requirements, work assignment,s and schedules for side projects
• Generate operational reports for COO and management as needed
• Develop and maintain operational procedures and guidelines for the team
• Communicate all operating policies and/or issues at team meetings
• Address operational issues and concerns in a timely fashion
• Evaluate current operational strategies and recommend improvements
• Collaborate with cross-functional teams in improving the operational tools and systems
• Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations

About you:

• Customer-centric mindset; focusing on providing a positive customer experience
• Passionate to do whatever it takes to solve complex problems and build scalable processes
• Good command of verbal and written communication skills in Thai and English
• Comfortable working in a fast-paced, ambiguous environment
• Ability to prioritize and manage multiple responsibilities
• Forward-compatible mindset, with the desire to leverage technology to improve operational tools and systems
• Proactive and meticulous; A sense of responsibility and teamwork spirit
• Excellent ability to delegate responsibilities
• Conflict resolution skills

Nice to have

• Experience in any of the following industries: Banking, Online Payments, Cryptocurrency, or Exchanges
• Years of experience in Operation or Customer support position
• Work experience in a high-growth startup or tech company
• General understanding of KYC/AMLO requirements