Job Highlights

• Experience in Customer Service Field , Call Center

• General understanding of AMLO requirements

• Background from Banking or Fintech

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email and live chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Marketing or related teams
• Assist in training junior Customer Support Representatives

About you

• Bachelor’s degree in any fields
• New graduated also welcome
• Customer-centric mindset; focusing on providing a positive customer experience
• Strong verbal and written communication skills in both Thai and English
• Excellent communication, explanation, attention to detail, can-do attitude and leadership skills
• Comfortable working in a fast-paced, ambiguous environment
• Ability to prioritize and manage multiple responsibilities
• Ability to remain calm and maintain patience during difficult client interactions 
• Flexible working hours and able to work along 5 days per week (shift working)

Nice to have

• Experience in any of the following industries: Cryptocurrency, Online Payments, Banking, or Exchanges.
• Years of experience in Operation or Customer support position
• Work experience in a high-growth startup or tech company