ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Microsoft Office, ERP, English

ประเภทงาน:

งานประจำ

• We are seeking a proactive and customer-focused Customer Service Specialist to join a leading international manufacturing organization. This role serves as the key contact point for customers, ensuring excellent service delivery, effective order management, and seamless coordination with internal and external stakeholders. The ideal candidate will have experience supporting overseas customers and managing international order processes.
• Manage customer orders from order receipt through delivery, ensuring accuracy, timel ...
• Handle customer inquiries, quotations, and complaints via email and phone, providing prompt resolutions and maintaining high customer satisfaction.
• Coordinate closely with Supply Chain, Logistics, Sales, and other internal teams to monitor deliveries, resolve issues, and ensure product availability.
• Prepare and review shipping and export documentation, supporting international transactions and overseas customer requirements.
• Monitor order status and proactively communicate any delays, changes, or supply issues to customers.
• Generate customer service reports, analyze service performance, and contribute to process improvement initiatives.
• Build strong relationships with customers and act as a trusted partner to support their ongoing business needs.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, International Business, or related fields.
• Minimum 2 years of experience in Customer Service, Order Management, Sales Support, or Supply Chain Coordination.
• Experience working with overseas clients, international customers, or export-related operations is highly preferred.
• Knowledge of logistics, shipping documentation, and international trade processes would be an advantage.
• Strong communication and problem-solving skills with a customer-oriented mindset.
• Ability to coordinate effectively with cross-functional teams in a fast-paced environment.
• Good command of English, both written and spoken.
• Proficiency in Microsoft Office and ERP systems is preferred.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Project Management, Leadership Skill, Budgeting, English

ประเภทงาน:

งานประจำ

• Develop and implement compensation strategies, including salary structures, annual salary reviews, market benchmarking, bonus schemes, allowances, and incentive programs.
• Lead the planning, execution, and governance of short-term and long-term incentive programs to support business performance and employee engagement.
• Conduct salary benchmarking and compensation analysis to ensure external competitiveness and internal pay equity.
• Manage and continuously improve employee benefits programs, including health and wellness, mobility, travel, communication, and lifestyle benefits.
• Evaluate market trends and recommend enhancements to reward and benefits programs that strengthen employee attraction and retention.
• Monitor benefit utilization, cost effectiveness, and employee satisfaction to optimize return on investment.
• Perform market surveys, analyze compensation data, and provide insights to support reward-related business decisions.
• Maintain accurate compensation and benefits data while ensuring compliance with company policies and applicable regulations.
• Design innovative reward solutions to support organizational growth, business transformation, and evolving workforce needs.
• Partner with HR Business Partners, Finance, and business leaders to develop reward proposals, budgeting plans, and implementation strategies.
• Create communication materials and provide guidance to managers and employees to ensure effective understanding of compensation and benefits programs.
• Support regional or multi-country reward initiatives by balancing global frameworks with local market requirements.
• Act as a trusted advisor to leadership and people managers on compensation, benefits, incentive programs, and reward-related policies.
• Develop employee recognition and reward initiatives that reinforce organizational values, performance, and employee engagement.
• Lead special projects related to Total Rewards, employee wellbeing, and recognition programs.
• Bachelor's or Master's degree in Human Resources, Business Administration, Finance, or a related field.
• Minimum 5 years of experience in Compensation & Benefits or Total Rewards, with at least 1-2 years in a managerial or leadership role.
• Strong knowledge of compensation frameworks, salary benchmarking, incentive design, and employee benefits administration.
• Experience using HRIS, compensation management systems, and data analytics tools to support reward decisions.
• Experience managing regional or multi-country compensation and benefits programs is an advantage.
• Strong analytical, problem-solving, and project management skills with the ability to translate data into actionable recommendations.
• Excellent communication, presentation, and stakeholder management skills with the ability to influence business leaders.
• Proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Good command of spoken and written English.