Join the dynamic team at Advanced Info Service Public Company Limited (AIS) as a Fraud Operation Specialist/Manager in the Digital Banking.You will play a key role in monitoring, analyzing, and responding to digital fraud activities, helping us protect our customers and maintain trust in our digital banking platform.

Key Responsibilities:

• Review, verify, and approve account freezing and unfreezing orders from authorized government agencies including police and Anti-Money Laundering Office, with final assessment of legal basis, authority of requesting agency, and compliance with regulatory requirements before authorization
• Manage and allocate fraud support workload to team members based on daily request volume and priority requirements
• Coordinate with government officials and regulatory authorities to provide status reports and ensure compliance with legal requirements
• Ensure all operational activities comply with Bank of Thailand regulations, relevant Thai banking laws, and internal compliance policies.

What we're looking for

• Bachelor's degree in Business Administration, Finance, Banking, Law, or related field
• Minimum 7 years of experience in banking operations, with at least 3 years in supervisory role
• Strong experience in regulatory compliance, government coordination, and fraud support operations

  Professional Competencies:

• Quick learner with strong adaptability to rapidly acquire new skills and knowledge in fraud support operations, with technology-savvy approach and confidence in working with digital systems and platforms essential for virtual banking environment
• Detail-oriented and meticulous approach to work with strong attention to accuracy and thoroughness in all operational activities, with ability to work under pressure and meet strict regulatory deadlines
• Strong analytical and problem-solving skills for handling complex regulatory compliance issues

Language and Communication:

• Fluent in Thai and English (both written and spoken)
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!