ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Contracts, Negotiation, English

ประเภทงาน:

งานประจำ

• Drive the rollout of the global procurement contracts within MEAPAC region. Drive implies leadership responsibility. Suggestion: Assist in rollout of global procurement contracts across assigned countries in MEAPAC.
• Ensure completeness of last mile G contract implementation.
• Identify and implement the most effective contractual supply chain strategy to guarantee the delivery of our global solutions at the hotel level.
• Ensure regional stakeholders understand the terms, conditions, and benefits of the global contract.
• Sourcing Initiatives.
• Gather and analyze specific sourcing needs for the region across hospitality categories (F&B, OS&E, FF&E, Guest Technology) enabling global contract deployment.
• Source agreements with local Distributors/Resellers, collaborating closely with GCM category experts and Procurement Regional team.
• Ensure optimal market conditions and competitive pricing. Suggestion: Conduct supplier comparisons to ensure competitive pricing and appropriate vendor coverage.
• Performance Monitoring.
• Track and analyze procurement KPIs to assess the effectiveness of the G contracts deployment and make necessary adjustments.
• Monitor spending and budget for distribution/resell agreements established.
• Optimize capture rate for designated categories to ensure budgetary targets are met.
• Stakeholder Collaboration Recommend to remove.
• Serve as the key liaison between GCM Global Category Managers and MEAPAC Regional Procurement team.
• Work closely with cross-functional teams, including, Operations, Marketing, Design & Technical Solutions, to align procurement strategies with overall business objectives.
• Promote and support the Group Procurement function.
• Qualifications 5-10 years in sourcing and procurement within a global context. Recommend to remove global context , and with regional experience will do. Reduce the years of experience to 5 years. Suggestion: Minimum 5 years of procurement or sourcing experience, preferably in a regional environment.
• Bachelor s degree in supply chain management, Business Administration, or related field; master s degree preferred. Remove master s degree preferred .
• Fluent in English; proficiency in additional languages is advantageous.
• Strong negotiation, analytical, and strategic planning skills, excellent communication and interpersonal abilities. Remove strategic planning, as it implies decision-making authority and autonomy better suited to higher grades.
• Influencing skills Suggest to remove as this driver up Know-how criteria.
• Operational mindset, ability to thrive in a multicultural and international environment.
• Ability to work in complex and uncertain environment Suggestion: Able to manage multiple priorities and support procurement implementation in a dynamic environment.
• Hospitality industry experience.
• Thailand market expertise is a plus.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Lead and manage the Conferencing & Events Sales function, driving revenue growth through strategic client acquisition, account management, and optimized event sales performance.
• Develop and maintain strong client relationships by conducting sales visits, site inspections, negotiations, and post-event follow-up to secure repeat business.
• Monitor competitor activities, market trends, and industry developments to design effective sales strategies and maintain competitive positioning.
• Oversee coordination with operational departments to ensure seamless execution of events and client satisfaction.
• QualificationsMinimum 5-7 years of progressive experience in hotel Sales & Events, preferably in luxury or large-scale conferencing/banquet operations.
• Strong leadership and people management skills to guide and motivate the sales team, ensuring departmental goals and revenue targets are achieved.
• Deep understanding of hospitality operations, especially F&B, banquet, and event logistics, to effectively align client requirements with operational capabilities.
• Additional Information.

ทักษะ:

Opera, English

ประเภทงาน:

งานประจำ

• Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
• Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
• Resolve guest concerns promptly and professionally, escalating issues where necessary.
• Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
• Train, coach, and motivate team members to uphold Mövenpick service standards.
• Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
• Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
• Support the implementation of loyalty programs and guest engagement initiatives.
• Qualifications Previous experience in a Front Office or Guest Services supervisory role within a hotel environment.
• Fluent in Thai and proficient in English (additional languages an advantage).
• Strong leadership, interpersonal, and communication skills.
• Knowledge of Opera or similar PMS preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Positive, service-minded attitude with a focus on guest satisfaction and team development.
• Commitment to Mövenpick BDMS Wellness Resort Bangkok s Sleep Well, Eat Well, Meet Well, Live Well standards.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket - MGallery, ensuring accuracy in booking, inventory control, and guest information.
• Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
• Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests a ...
• Qualifications3-5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems is highly desirable.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

ETL, SQL, DevOps, English

ประเภทงาน:

งานประจำ

• Build and run workloads on Azure Data Factory (ADF) as ETL.
• Design of cloud architecture included as core component ADF.
• Creation of pipelines / linked services / development data flows on ADF.
• Expertise on Azure SQL Database (permissions management, role, authentication).
• Creation of advanced scripts for Azure SQL Database.
• Setup and Configuration of Azure storages Accounts (Blob container, tables, files).
• Setup and Configuration of Azure key vaults.
• Data expertise support to development teams.
• Securing data-related Azure resources (Storage Account, SQL database, key vaults, managed identity).
• Innovative activity with POC implementation to discover new Azure Data workloads.
• Advanced Azure DevOps pipeline configuration.
• Have experience in leading and taking decision independently.
• Should have experience as Data Architect in Implementing the solution.
• Qualifications Bachelor's degree or higher in related field.
• Proven experience 6-9 years of relevant experience.
• Proactive, rigorous & committed.
• Good synthesis skills and ability to convey information effectively.
• Quick learning on projects and ability to work on multiple projects simultaneously.
• Fluent English communication skills.
• Azure Data Factory.
• Azure Managed Services (PaaS): Azure SQL Database, Storage Account, Logic Apps.
• Azure Data Architecture.
• Azure DevOps.
• Azure Key Vault.
• ARM Templates, Terraform.
• Tableau Software / Power BI.
• MS SQL Server 2016/2019 (Data Engine, Analysis Services - Cubes Multidimensional).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Accounting, English

ประเภทงาน:

งานประจำ

• Centralize systems administration and support Corporate Finance teams regionally.
• Manage access rights, master data, and system processes to maintain data quality for accurate decision-making.
• Support the Finance Transformation strategy across MEAPAC by streamlining and standardizing financial information systems.
• Monitor system interfaces and maintain documentation to reflect changes.
• Manage communication with users, vendors, and consultants across time zones.
• Demonstrate service-oriented and analytical skills to meet diverse stakeholder needs.
• Foster collaboration with technical teams for smooth project execution.
• Qualifications Bachelor's or Master's degree in Finance or related fields (Finance, Accounting, Business Analyst, Computer Science).
• 3-5+ years of relevant experience in implementation or support roles.
• Minimum 4 years experiences overall.
• Strong knowledge of SunSystems.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple projects simultaneously.
• Team player with strong interpersonal skills.
• Experience in Systems Support.
• Good communication in English (written and spoken).
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, English

ประเภทงาน:

งานประจำ

• Plays a pivotal part in advancing the Finance Transformation strategy across MEAPAC by streamlining and standardizing financial information systems.
• Bridging the gap between business needs and technology solutions.
• Responsible for system documentation to ensure changes are tracked and well-maintained to reflect evolving needs and improvements.
• Write functional specifications and perform user acceptance testing (UAT).
• Prepare and maintain weekly reports, including master data updates, change management logs, and system monitoring dashboards.
• Manage the integration and synchronization of master data across system.
• Supporting on master data creation and maintain across all financial systems, ensuring accurate and up-to-date information (e.g., chart of accounts, analysis codes, suppliers, customers, addresses, and bank details).
• Qualifications Bachelor's or master's degree in Information Technology, Computer Science, Business Information Systems.
• 3-4 years of relevant experience in implementation or support roles.
• Experience with requirement gathering, process improvement, and cross-functional collaboration is highly valued.
• Analytical and problem-solving skills.
• Ability to document requirements, manage change, and support training initiatives.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple projects simultaneously.
• Team player with strong interpersonal skills.
• Experience in Systems Support.
• Good communication in English (written and spoken).
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Set up and tear down banquet rooms, meeting spaces, and event areas according to established standards and event orders.
• Ensure all tables, chairs, linens, décor, and equipment are arranged neatly and on time to support the Meet Well concept.
• Provide attentive, efficient food & beverage service during meetings, banquets, and special events.
• Anticipate guest needs and respond promptly to requests, maintaining a warm and professional demeanor.
• Coordinate with the Banquet Captain and other departments to ensure seamless event execution.
• Monitor cleanliness and organization of event areas before, during, and after functions.
• Adhere to safety, hygiene, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok standards.
• Qualifications Previous experience in banquet, catering, or food & beverage service is an advantage (fresh graduates welcome).
• Good interpersonal and communication skills with a positive, service-minded attitude.
• Ability to work flexible hours, including weekends, evenings, and public holidays.
• Physically fit and able to stand or walk for extended periods and handle moderate lifting or carrying.
• Basic English communication: Thai language skills is a must.
• Team player who can collaborate with colleagues and support seamless event execution.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Automation, Industry trends, Compliance, English

ประเภทงาน:

งานประจำ

• Integrated IT Solution Enablement: Lead the technical and functional enablement of Accor s IT Offer (PMS, POS, CRM, etc.), ensuring seamless integration and local adaptability. Act as the technical lead for interface connectivity functions. Liaison between Distribution System Support, Regional IT and Central (Paris).
• Performance Analysis & Optimization: Analyze system performance across the hotel network, identify optimization opportunities, and propose data-driven enhancements.
• Technology Advisory & Innovation: Advise hotel stakeholders on technology selection ...
• Cross-functional Training & Enablement: Design and support training programs that build transversal IT capabilities across hotel teams, beyond tool-specific usage.
• Continuous Evaluation & Feedback Loop: Establish and maintain a feedback loop with hotel teams to ensure IT solutions remain aligned with operational needs and industry trends.
• Vendor & Partner Collaboration: Act as a key interface with technology vendors and service providers to ensure solution adaptability and compliance with local and global standards.
• Strategic Reporting & KPIs: Contribute to consolidated reporting using standardized KPIs to evaluate the impact of IT solutions on guest satisfaction and business performance. Effectively communicate technology related plans, actions and decisions with stakeholders.
• Product Management Support: For locally scoped products, support product lifecycle management. For globally scaled solutions, facilitate transition to global product teams. Provide 3rd Level technical escalations to Americas/ENA/MEAPAC for strategic vendors/projects.
• PMS Rollout: Act as leader for the deployment. Provide deep functional and technical insight to support the exécution of the rollout plan. Colaborate with internal teams (product, operationals, GMs) and external partners to ensure readiness, validate solution fit and troubleshooting deployment issues. Deliver structure feedaback to product teams on system performance, localizaton needs and user experience. Maintain and manage within the Region, the PMS environments to Accor business needs.
• Qualifications Bachelor s or Master Degree in IT Engineering, product or related field.
• 3-5 years of experience in IT, Product, SAAS, hospitality systems.
• Fluent communication in English.
• Demonstrates independently with a strong sense of ownership and follow-through.
• Delivers high-quality outcomes with minimal supervision, often setting the standard for others.
• Able to overcome resistance by demonstrating value and building confidence in new solutions.
• Maintains focus and professionalism under pressure, especially during escalations or high-stakes deployments.
• Excellent problem-solving, organization and analytical skills.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ประเภทงาน:

งานประจำ

• The challenge to contribute to a very ambitious strategic development of our Contact Centers activity.
• The opportunity to join a pioneer team in terms of innovation of the Call Center activity.
• The chance to work with our diverse team both in APAC and in Paris, as well as our global community of coordinators, creating memories and connecting people and cultures.
• Ongoing training, learning, and continuous growth of your expertise.
• Strong sense of belonging.
• Reporting to the Director of External Contact Centers Operations based in Paris, France, this position is responsible for managing daily Contact Center operations of our Japanese speaking markets.
• You will oversee both Customer Care and Reservation activities, monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels.
• Performance Management.
• Monitor daily operations performance of our BPO.
• Analyze performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.
• Quality Assurance.
• Manage and improve Quality delivered by each contact center, make sure that it s in line with Accor s quality standards.
• Conduct quality assessments and calibrations with our BPOs.
• Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.
• Process, Training and Development.
• Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality.
• Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience.
• Demonstrated experience (3 to 5 years) in client relationship management or operations within a contact center environment.
• Exceptional verbal and written communication skills to effectively convey expectations and feedback.
• Analytics and data driven problem solver, able to derive insights and drive production improvements.
• Ability to work on teams and in a multi-cultural environment.
• Familiarity with contact center operations, and customer service best practices.
• You are hands-on and enjoy getting into the heart of the matter.
• Excellent communication skills in Japanese and English are required (written, spoken, read); one of the 2 is native.
• Job based in Bangkok, Thailand with up to 50% travel.
• Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Energetic, English

ประเภทงาน:

งานประจำ

• Assist guests with check in and checkout, as well as other cashiering duties.
• Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary.
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests complaints and comments tactfully and efficiently.
• Handling guests mails, messages, and answering of phone calls.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Be vigilant in regard to in-house credit matters and act upon any discrepancies.
• Alert Security or Duty Manager of suspicious looking person(s).
• Qualifications Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of Thai languages will be an advantage.
• Service oriented with an eye for details.
• Self-motivated and energetic.
• Must be well - presented and professionally groomed at all times.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance, English, Vietnamese

ประเภทงาน:

งานประจำ

• Responsible for overseeing and driving the operational performance of loyalty programs across the hotel network.
• Drive loyalty performance metrics across hotels to identify trends, gaps, and opportunities for improvement.
• Provide operational support to hotels to ensure consistent and effective implementation of loyalty program standards and processes.
• Serve as the primary point of contact for hotel teams regarding loyalty program operations, resolving queries and supporting issue resolution.
• Deliver training and guidance to hotel staff on loyalty program processes, tools, and best practices to enhance on-property execution.
• Collaborate with commercial and marketing teams to drive initiatives that increase member acquisition, engagement, and revenue contribution.
• Support audits and compliance checks related to loyalty operations to ensure adherence to brand standards and program rules.
• Contribute to the development of operational tools, resources, and documentation that facilitate loyalty program delivery at hotel level.
• Assist in preparing reports and presentations on loyalty program performance for internal stakeholders.
• Qualifications Bachelor Degree in Advertising, Marketing or Communications or related field.
• Minimum of 3-5 years experience in a Marketing or Communications role.
• Advertising or Marketing or PR Agency experience will be advantageous.
• Strong people management skills and experience.
• Excellent communication and presentation skills in English language, with Thai and/or Vietnamese language proficiency advantageous.
• Results-oriented mindset.
• Ability to work independently and as part of a team.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Creativity

ประเภทงาน:

งานประจำ

• Design and maintain project deployment toolkits and operational collaterals (guides, templates, posters, decks).
• Translate technical sustainability topics into clear, hotel-friendly content adapted to the region s needs.
• Centralize communication needs from hotels and regions; develop turnkey materials for internal use.
• Support pilot launches with co-branded and visual collaterals.
• Develop content for internal webinars, campaigns, activations, challenges, and L&D programs.
• Help bring consistency and visibility to hotel-level actions across the region.
• Co-create data-driven case studies in partnership with the Performance Analyst.
• Support awards submissions and hotel recognition programs.
• Work with PR and Communication teams to amplify impact internally and externally.
• Contribute to Accor external positioning through content for Accor MEAAPAC Top Management for conferences, panels, and trade events.
• Coordinate the MEAAPAC sustainability event calendar in collaboration with regional stakeholders.
• Monitor market trends and competitor activities to keep MEAAPAC s narrative relevant and impactful.
• Qualifications Degree in Communications, Sustainability, Hospitality, or related field.
• Previous experience in hospitality or sustainability is required.
• At least 2 years of experience in communication, ESG engagement, marketing, or change enablement.
• Experience working in multi-country, matrixed organizations preferred.
• Excellent PowerPoint skills with a strong sense of visual storytelling and experience with Canva or Adobe Creative Suite.
• High creativity and ability to transform abstract topics into engaging narratives and visuals.
• Culturally aware and audience-sensitive.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Overseeing all operations related to Room Division and coordinate with other hotel departments.
• Committed to continuously improving guest and staff satisfaction and maximizing the department's financial performance.
• Ensure that the rooms division meets brand standards, meets the guest needs and employee satisfaction while focusing on increasing revenue and maximizing the department's financial performance.
• Qualifications Minimum 3-5 years of relevant experience in a similar capacity.
• Strong and professional leadership and analytical skills, administrative and interpersonal skills.
• Proficient in Hotel Property Management Systems, reservation and third party distribution systems.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Excel, Power BI, Tableau

ประเภทงาน:

งานประจำ

• Plays a central role in consolidating and analysing the region s ESG performance data, ensuring it is accurate, actionable, and aligned with Group-level expectations.
• Supports strategic decision-making through high-quality reporting and provides critical input for pilots, case studies, and owner-facing communications.
• Aggregate, structure, and maintain ESG data from multiple sources (GAIA2, manual submissions, regional trackers, supplier data).
• Produce monthly and quarterly KPI reports by VPO, sub-region, and MEAAPAC level.
• Ensure consistent, clear reporting formats that support operational decision-making.
• Provide ad hoc reports and dashboards to support strategic projects, pilots, or performance reviews.
• Cross-check data from the field with central reporting; reconcile discrepancies and escalate issues as needed.
• Ensure traceability and reliability of data used for external reporting (e.g., owner decks, regulatory disclosures).
• Act as a control point to reconcile differences between operational realities and central reports.
• Qualifications Bachelor s or Master s degree in Data Science, Business Analytics, Engineering or related field.
• 2 years of experience in Performance reporting, ESG analytics, consulting, or data-heavy project environments.
• Experience working in international or multi-entity environments.
• Previous experience requiring strong data technical skills, including advanced Excel expertise (complex formulas, pivot tables, data modeling, error-checking logic) and proficiency with data visualization tools (Power BI, Tableau) and strong command of PowerPoint.
• Comfortable navigating multiple systems (GAIA2, dashboards, etc.) and quick to adapt to new tools.
• Ownership mindset and integrity - takes full responsibility for data quality and proactively solves issues before they escalate.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.