ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Oversee and direct all hotel operations to maximize profitability while ensuring an exceptional and memorable Guest Experience in line with Accor standards.
• Identify, lead, and implement strategic performance drivers to optimize commercial results, strengthen market positioning, and attract both international and domestic travelers.
• Foster a performance-driven and HEARTIST-centric culture, ensuring alignment with the business objectives of key stakeholders, including guests, employees, owners and A ...
• QualificationsA minimum of 3 - 5 years of experience as a General Manager in a premium or midscale city hotel, ideally within Asia.
• Proven ability to drive a dynamic team with an enabling and collaborative leadership style.
• Strong business and commercial acumen, with demonstrated success in driving topline performance, optimizing GOP and delivering on Brand and operational KPIs.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
• Demonstrated commitment to creating a positive, engaged team culture that supports a guest experience.
• Experience in building positive and collaborative owner partnerships, focused on long-term value creation and performance optimization.
• Fluency in English (spoken and written); additional languages within the region are an advantage.
• Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate.
• Social Responsibility and Environmental, Social and Governance (ESG) activities.

ทักษะ:

Industry trends, Microsoft Office

ประเภทงาน:

งานประจำ

• Conduct comprehensive training needs analyses across all departments.
• Develop and implement innovative learning strategies and programs that align with our organizational goals.
• Collaborate with department heads to create tailored training plans and learning activities.
• Support and develop departmental trainers, providing ongoing coaching and guidance.
• Maintain an up-to-date training calendar to maximize learning resources and opportunities.
• Introduce and manage cutting-edge learning solutions, including e-learning and blended learning approaches.
• Foster a culture of continuous improvement and employee engagement.
• Ensure global brand and culture initiatives are seamlessly integrated into the hotel's operations.
• Administer and leverage core learning resources, such as our Learning Management System.
• Certify hotel trainers and facilitators to deliver various programs effectively.
• Stay abreast of industry trends and best practices in learning and development.
• Adapt training programs to suit the unique needs of a hotel environment.
• Qualifications Bachelor's degree in Human Resources, Education, Business Administration or a related field.
• Proven experience in a similar learning and development role, preferably in the hospitality industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office suite and familiarity with Learning Management Systems (LMS).
• Excellent communication and presentation skills with the ability to engage diverse audiences.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with a passion for employee development.
• Innovative thinker with the ability to introduce creative learning solutions.
• Detail-oriented with a keen eye for quality and consistency.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Oversee daily engineering operations, including HVAC, electrical, plumbing, kitchen equipment, Laundry Machine and building systems.
• Prepare and manage the engineering department budget (CAPEX & OPEX).
• Ensure full compliance with local regulations, fire safety, and environmental standards.
• QualificationsBachelor s degree in Engineering.
• Minimum 8-10 years of engineering experience, with at least 3-5 years in a leadership role within hospitality or large facilities.
• Strong track record in compliance audits (safety, brand standards, government inspections).
• Additional Information
• Competencies.
• Strong leadership, interpersonal and training skills.
• Good communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

ทักษะ:

Budgeting, Finance

ประเภทงาน:

งานประจำ

• Revenue Optimization: This is the primary function. It involves analyzing market trends, demand patterns, and competitor pricing to determine the optimal pricing strategies for rooms and other revenue-generating areas.
• Responsible for creating accurate forecasts of future demand, which inform budgeting and strategic planning.
• Contribute to the hotel's overall strategic planning by sharing timely accurate data to management and providing insights into revenue trends and opportunities.
• Develop and implement revenue strategies for the hotel.
• Monitor competitor pricing and market trends to adjust strategies.
• Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.
• Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.
• Conduct regular performance reviews and optimize pricing and inventory.
• Mentor, coach and develop junior team members in revenue management practices.
• Collaborate with sales, finance, and front office teams to achieve revenue goals.
• Ensure reservations are well managed and coordinate with the reservations team.
• Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
• Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.
• Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.
• Qualifications A bachelor's degree in fields like Hotel Administration, Business Administration, Finance, Marketing, or a related field is preferred.
• Strong strategic business thinking and orientation.
• Knowledgeable in travel pattern and characteristics of feeder markets.
• Ability to consolidate and analyze large volumes of data in an efficient manner.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประเภทงาน:

งานประจำ

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Procurement, Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• Be brand custodian and voice of the brand with multiple stakeholders from global to regional to hotel level to drive internal education for brand DNA and key differentiators.
• Communicate and support annual updating of brand standards and help manage external brand audit process.
• Support implementation (and localization) of global brand SOPs and new brand service culture rollouts to drive consistency of brand experience.
• Manage consistent implementation of brand identities across all channels.
• Help up-level Accor s ability to deliver key brand experiences, ensuring country teams and hotels are equipped to deliver on key brand markers and brand F&B touch points.
• Support the creation, translation/localization and distribution of core internal brand assets, immersions, pitch decks and training materials.
• Brand & Guest Experience.
• Support ongoing improvement of the guest experience across all brands and drive the Quality monitoring process to ensure consistency across hotels of the same brand.
• Help track and report on satisfaction scores, implement strategies and initiatives for improvement, share best practices.
• Create tools, playbooks and training content to help hotel teams up level guest experience and deliver tangible and consistent brand experience.
• Deploy new brand & guest experience initiatives and manage pilot projects.
• Liaise with global teams and regional/country teams, operations, procurement, T&C and others to communicate and deliver new brand programs.
• Drive and animate the Guest Experience Community on Atiom to educate about Guest Experience and to implement new initiatives.
• Brand Marketing.
• Support effective implementation of MEAAPAC Strategic Marketing Plans and ICP campaign calendar for PME brands across MEA APAC.
• Help execute and localize global brand campaigns in region for key brands across MEA APAC, supporting Brand Directors and collaborating with global brand, marketing, digital and country leadership to define/deliver on campaign KPIs.
• Execute offline, in-market and in-hotel brand activations across MEA APAC to drive brand awareness, linkage with All.com and with ALL Accor Live Limitless.
• Qualifications Bachelor Degree in Hospitality or related fields with minimum 4+ years experience in Guest Experience or Brand Marketing, preferably in a regional or a global capacity.
• Experience in hotel operations preferred.
• Previous creative, design or media agency background preferred.
• Strong working knowledge of Microsoft Office (Excel, PowerPoint).
• Excellent written and verbal communications, with proven ability to articulate complicated ideas simply and impactfully.
• Knowledge of consumer brand landscape within/beyond travel industry.
• Ability to manage multiple projects at a time.
• Strong creative, strategic, analytical, organisational and personal sales skills.
• Good interpersonal skills with ability to communicate with all levels of employees.
• Additional Information This position can be based in any of the MEA APAC Corporate Offices.
• Reports to Director, PME Brand Experience & Brand Partnerships, MEAAPAC.
• Competitive employee benefits.
• ALL Heartist card offering discounted rate at Accor Hotels worldwide.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, Excel, Compliance, English

ประเภทงาน:

งานประจำ

• Coordinate onboarding activities and orientation programs for new employees.
• Facilitate induction and training sessions for new team members.
• Support the implementation of training calendars and learning initiatives.
• Coordinate training logistics, attendance tracking, and training records.
• Assist in developing training materials, presentations, and learning content.
• Monitor employee training completion and follow up on mandatory learning requirements.
• Learning & Development.
• Support operations teams through coaching and employee development initiatives.
• Identify training needs in collaboration with department leaders and managers.
• Assist in developing learning programs that improve employee capability and performance.
• Facilitate engaging classroom or virtual training sessions when required.
• Evaluate training effectiveness and provide recommendations for improvement.
• Promote a positive learning culture across the organization.
• Business & Stakeholder Support.
• Work closely with managers and department leaders to support business objectives.
• Provide guidance and support regarding training and development processes.
• Maintain effective communication with internal stakeholders and employees.
• Support HR projects and other People & Culture initiatives as assigned.
• Skills & Knowledge.
• Learning & development principles.
• Training facilitation techniques.
• Coaching techniques.
• Performance management support.
• Microsoft Office (Word, Excel, PowerPoint).
• HRIS and learning platforms.
• Education & Experience.
• Bachelor s degree in Human Resources, Business Administration, Psychology, or related field.
• Minimum 3 years of experience in Learning & Development, Training Coordination, or Human Resources.
• Experience facilitating training sessions is preferred.
• Experience supporting operational teams is an advantage.
• Good command in English communication skills.
• Additional Information
• Employee Benefits & Perks.
• Comprehensive Group Health Insurance Coverage.
• Dental Benefit of THB 3,000 annually.
• Exclusive Accor Plus Membership with special privileges on accommodation and dining across the Asia-Pacific region.
• Heartist Card granting employee discounts at participating Accor properties worldwide.
• Annual Leave starting at 7 days and increasing with tenure, up to 12 days per year.
• 19 Public Holidays per year.
• Additional Leave Entitlements in compliance with labor regulations.
• Birthday Gift Voucher to celebrate your special occasion.
• Annual Staff Celebration Party to recognize and enjoy milestones together.

ทักษะ:

Procurement, Contracts, Excel

ประเภทงาน:

งานประจำ

• Coordinate daily engineering activities, preventive maintenance schedules, and technical requests to ensure all systems operate with precision and reliability.
• Track project timelines, monitor progress, and maintain accountability across engineering initiatives and facility improvements.
• Serve as the central communication hub between Engineering, Operations, Procurement, and other departments, ensuring alignment and clarity on technical matters.
• Liaise with contractors, vendors, and external partners to manage installations, repairs, and system upgrades while maintaining quality standards.
• Maintain comprehensive records, documentation, and reporting systems with meticulous attention to detail, ensuring compliance with safety and operational standards.
• Analyze technical data and operational metrics to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and organize engineering reports, checklists, and compliance documentation for management review.
• Respond promptly to technical requests and operational issues, prioritizing tasks based on urgency and impact.
• Develop and strengthen technical knowledge of building systems, safety protocols and regulatory requirements.
• Foster a collaborative and supportive environment that encourages problem-solving and continuous operational excellence.
• Qualifications A Bachelor s degree in Engineering, Business or a technical field to understand project logic.
• Experience 1-3 years coordinating team schedules, vendor contracts and project documentation.
• Expert proficiency in Excel (data tracking), project (scheduling), and SharePoint (document control).
• Strong attention to detail, a proactive problem-solving mindset, and the ability to communicate clearly between technical and non-technical teams.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Compliance, Multitasking, Opera

ประเภทงาน:

งานประจำ

• Liaise with all departments to ensure smooth and coordinated operations.
• Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Ensure efficient and professional check-in and check-out experiences.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Manage full-house situations and coordinate guest relocations when necessary.
• Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
• Log and report all security incidents and emergencies; ensure safety procedures are followed.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
• QualificationsPrevious Duty Manager experience, preferably within a hotel environment.
• Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
• Confident and proactive problem-solver with strong conflict resolution abilities.
• Excellent time management and multitasking skills in a fast-paced service environment.
• High attention to detail with a genuine commitment to delivering 5-star service.
• Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ทักษะ:

Opera, English

ประเภทงาน:

งานประจำ

• Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
• Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
• Resolve guest concerns promptly and professionally, escalating issues where necessary.
• Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
• Train, coach, and motivate team members to uphold Mövenpick service standards.
• Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
• Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
• Support the implementation of loyalty programs and guest engagement initiatives.
• Qualifications Previous experience in a Front Office or Guest Services supervisory role within a hotel environment.
• Fluent in Thai and proficient in English (additional languages an advantage).
• Strong leadership, interpersonal, and communication skills.
• Knowledge of Opera or similar PMS preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Positive, service-minded attitude with a focus on guest satisfaction and team development.
• Commitment to Mövenpick BDMS Wellness Resort Bangkok s Sleep Well, Eat Well, Meet Well, Live Well standards.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.