ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

DevOps, Product Design, Automation, English

ประเภทงาน:

งานประจำ

• Ensure Availability & Reliability: Maintain highly available and resilient cloud infrastructure, meeting agreed SLO targets.
• Monitoring & Alerting: configure, and optimize monitoring solutions to detect anomalies early and maintain system health.
• Performance Optimization: Analyze and tune system performance, networking, and workloads to improve efficiency and reduce operational costs.
• Incident Response & Change Request: Respond to infrastructure incidents, perform root cause analysis, and implement permanent preventative solutions. Perform change request.
• Collaboration with DevOps & Development Teams: Partner with ACP Platform teams, contribute to product design, and provide operation feedback to ensure seamless service delivery and support operations.
• Disaster Recovery & Resilience Engineering: Lead and ensure backup, replication, and failover plans across AWS regions for business continuity are well maintain and tested.
• Postmortem & Continuous Improvement: Document incidents, update runbooks, and improve processes based on lessons learned.
• Automation: Build self-healing systems and automated remediation workflows to reduce manual intervention.
• Capacity Planning: Forecast and optimize AWS resources to handle traffic spikes using Auto Scaling and Load Balancing.
• Security & Compliance: Follow security best practice and compliance with Accor security standards.
• Infrastructure-as-Code (IaC): maintain IaC using tools Terraform, CloudFormation, or AWS CDK to deploy and manage AWS resources.
• Qualifications Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in cloud operations, and 2+ years in SRE role is mandatory.
• AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or similar certifications is preferred.
• Fluent in English communication.
• Strong knowledge of cloud platforms (AWS) and services.
• Proficient in cloud monitoring and observability tools.
• Excellent problem-solving and analytical.
• Excellent communication and teamwork skills.
• Familiar with CI/CD, Terraform and Git.
• Solid understanding of container orchestration Kubernetes or EKS.
• Strong focus on optimizing system efficiency and cloud costs.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ทักษะ:

Energetic, Work Well Under Pressure, English

ประเภทงาน:

งานประจำ

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Automation, Industry trends, Compliance, English

ประเภทงาน:

งานประจำ

• Integrated IT Solution Enablement: Lead the technical and functional enablement of Accor s IT Offer (PMS, POS, CRM, etc.), ensuring seamless integration and local adaptability. Act as the technical lead for interface connectivity functions. Liaison between Distribution System Support, Regional IT and Central (Paris).
• Performance Analysis & Optimization: Analyze system performance across the hotel network, identify optimization opportunities, and propose data-driven enhancements.
• Technology Advisory & Innovation: Advise hotel stakeholders on technology selection ...
• Cross-functional Training & Enablement: Design and support training programs that build transversal IT capabilities across hotel teams, beyond tool-specific usage.
• Continuous Evaluation & Feedback Loop: Establish and maintain a feedback loop with hotel teams to ensure IT solutions remain aligned with operational needs and industry trends.
• Vendor & Partner Collaboration: Act as a key interface with technology vendors and service providers to ensure solution adaptability and compliance with local and global standards.
• Strategic Reporting & KPIs: Contribute to consolidated reporting using standardized KPIs to evaluate the impact of IT solutions on guest satisfaction and business performance. Effectively communicate technology related plans, actions and decisions with stakeholders.
• Product Management Support: For locally scoped products, support product lifecycle management. For globally scaled solutions, facilitate transition to global product teams. Provide 3rd Level technical escalations to Americas/ENA/MEAPAC for strategic vendors/projects.
• PMS Rollout: Act as leader for the deployment. Provide deep functional and technical insight to support the exécution of the rollout plan. Colaborate with internal teams (product, operationals, GMs) and external partners to ensure readiness, validate solution fit and troubleshooting deployment issues. Deliver structure feedaback to product teams on system performance, localizaton needs and user experience. Maintain and manage within the Region, the PMS environments to Accor business needs.
• Qualifications Bachelor s or Master Degree in IT Engineering, product or related field.
• 3-5 years of experience in IT, Product, SAAS, hospitality systems.
• Fluent communication in English.
• Demonstrates independently with a strong sense of ownership and follow-through.
• Delivers high-quality outcomes with minimal supervision, often setting the standard for others.
• Able to overcome resistance by demonstrating value and building confidence in new solutions.
• Maintains focus and professionalism under pressure, especially during escalations or high-stakes deployments.
• Excellent problem-solving, organization and analytical skills.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Automation, Linux

ประเภทงาน:

งานประจำ

• Implementation and operational maintenance of performance measurement tools.
• Proposing alternative or complementary solutions and contributing to the performance strategy with the tech lead.
• Ensuring product and technical upgrades.
• Providing support and guidance to teams in scripting, executing tests, and analyzing results.
• Contributing to the automation of performance tests through the software factory.
• Documentation: user guides, onboarding materials, and operational manuals..
• Neoload.
• Ready API: Service V.
• Gitlab CI/ Automatisation.
• AWS.
• Linux.
• Dynatrace.
• Jira/Confluence.
• QualificationsBachelor's or Master's degree in Computer Science, Software Engineering or a related field.
• At least 5 years of experience in a similar role.
• Neoload certification.
• Ability to develop and run a comprehensive performance test.
• Ability to develop and run mocks for API.
• Strong analytical skills and attention to detail to identify and troubleshoot performance issues.
• Collaborative mindset and ability to work effectively with cross-functional teams, including developers, testers, and operations.
• Additional Information This position is based in Bangkok and reports locally, with a dotted-line reporting relationship to the management team in France..
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ทักษะ:

Network Infrastructure, Analytical Thinking, Teamwork

ประเภทงาน:

งานประจำ

• Install, configure, and maintain network infrastructure tools (proxies and reverse-proxies), to ensure a secure and reliable access to corporate resources while following the security policies.
• Implement configuration changes.
• Provide timely subject matter expertise for incidents and requests related to remote access tools.
• Maintain the procedures for these tools.
• Collaborate with internal technical teams, customers, and external strategic partners to deliver and improve high-quality secure networks supporting Accor s global Information System.
• Engage with the whole Cyber Security team to develop security policies, protocols, and procedures.
• Qualifications Bachelor's degree or higher in technology field.
• At least 5 years as a security engineer or architect (if run activities where part of the position), or network engineer - with hands on experience in security solutions.
• Security industry certifications and/or security vendors specific trainings are a plus.
• Mandatory experience with Zscaler, McAfee,.
• Mandatory experience with Imperva, F5.
• Strong knowledge of networking technologies, network security, and network monitoring solutions as well as Zero Trust approach.
• In-depth knowledge of security protocols and principles.
• Knowledge of cloud security principles, such as AWS or Azure.
• Knowledge of security systems, including EPP and EDR, content filtering, authentication systems, and reverse proxies.
• Analytical Thinking: Ability to analyze complex issues and quickly devise effective solutions fitting the business context. Attention to details.
• Communication: Excellent communication skills to convey technical information to both technical and non-technical stakeholders.
• Proactive Approach: A problem-solving mindset with a proactive approach to identify and address security challenges.
• Collaboration: Strong teamwork and collaboration skills to work effectively across departments.
• Continuous Learning: Eagerness to stay updated with the latest security trends and technologies.
• Additional Information This position is based in Bangkok reporting to management in France.
• Worldwide interaction with time zone difference to manage.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Swift, Assurance, English, French

ประเภทงาน:

งานประจำ

• Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
• Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
• Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
• Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
• Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
• Key input goals.
• Regional escalation framework and resolution protocols.
• Quality audit program and training roadmap.
• Monthly and quarterly performance reports with actionable insights.
• Hotel satisfaction improvement plan.
• Strategic relationship management framework.
• Key output goals.
• Reduction in escalation volume and resolution time.
• Improvement in first-contact resolution rates.
• Increase in hotel satisfaction scores.
• Decrease in recurring technical issues.
• Strengthened stakeholder engagement and trust.
• Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
• At least 8+ years experience in technical account management or similar role.
• Proven experience in escalation management and quality assurance.
• Experience working with luxury hotel brands and high-touch service environments.
• Strong background in stakeholder management and relationship building.
• Experience in training and guiding support teams.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with focus on service excellence.
• Ability to work effectively in cross-functional environments.
• Fluency in English (required) and additional languages is beneficial French(FR).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Budgeting

ประเภทงาน:

งานประจำ

• Lead and manage all food and beverage departments including restaurants, bars, room service and banqueting.
• Analyze market trends and competitor offerings to maintain a competitive edge in the local F&B scene.
• Oversee the financial performance of F&B operations including budgeting, forecasting and cost control.
• Qualifications Minimum 5 years relevant experience in Food and Beverage Manager or Director level.
• Bachelor s degree in Hospitality Management, Business Administration or related field.
• Extensive knowledge of food and beverage operations including menu planning, cost control and inventory management.
• Strong financial acumen with experience in budgeting, forecasting and profit optimization.
• Additional Information Enjoy discounted Heartist rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability, including Accor s Revenue Management Academy certification.
• Work with sector-leading IDeaS revenue management platform.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Continuous Integration, DevOps, English

ประเภทงาน:

งานประจำ

• Implementing cloud-based systems and services according to design specifications provided by the Cloud Architect.
• Utilizing Infrastructure as Code (IaC) tools to ensure reliable and automated cloud environment provisioning.
• Monitoring, maintaining, and troubleshooting cloud-based systems to ensure they are secure and reliable.
• Participating in incident management and problem management for root cause analysis, as well as handling change requests.
• Collaborating with Cloud Architecture on system design.
• Following and participating in the definition of Accor's technical standards.
• Implementing solutions to automate the deployment of system components.
• Collaborating with other teams and departments to identify and resolve cloud-related problems and optimize cloud performance.
• Working with the FinOps team to implement cost optimization strategies.
• Managing and maintaining cloud-related documentation, including system details, implementation steps, and necessary support operations.
• Engages actively in all Scrum and SAFe ceremonies to facilitate communication and prioritize work for continuous integration/delivery.
• Ensures that all development and operations activities are aligned with delivering tangible value to the end-user.
• Continuously researching and staying up-to-date on new technologies and best practices in cloud computing.
• Qualifications Bachelor s degree in ComputerScience, Information Technology,or a related field.
• Minimum 4+ years of experience on AWS.
• AWS Certified SysOps administrator, or similar certifications are a plus.
• Experience with Agile framework.
• English: Fluent.
• Strong hands-on experience with AWS and DevOps principles.
• Strong experience in cloud infrastructure management and troubleshooting.
• Strong understanding of cloud security and data management best practices.
• Experience with CI/CD pipeline and tooling Terraform for 2+ years; Gitlab-CI; Containers (ECS, Fargate, K8S, EKS).
• Positive attitude and a strong commitment to delivering quality work.
• Effective communication skills.
• Additional Information This role is based in Bangkok office and collaboration with Global teams.

ทักษะ:

Compliance, Multitasking, Opera

ประเภทงาน:

งานประจำ

• Liaise with all departments to ensure smooth and coordinated operations.
• Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Ensure efficient and professional check-in and check-out experiences.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Manage full-house situations and coordinate guest relocations when necessary.
• Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
• Log and report all security incidents and emergencies; ensure safety procedures are followed.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
• QualificationsPrevious Duty Manager experience, preferably within a hotel environment.
• Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
• Confident and proactive problem-solver with strong conflict resolution abilities.
• Excellent time management and multitasking skills in a fast-paced service environment.
• High attention to detail with a genuine commitment to delivering 5-star service.
• Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Research, Statistics, Data Analysis

ประเภทงาน:

งานประจำ

• Prepare daily, weekly, and monthly reports.
• Learn and become proficient in the Revenue Toolkit and the information systems used by Ennismore / Accor.
• Maintain the regional knowledge base.
• Support revenue maximization by monitoring both individual and group production, ensuring an optimal guest mix is maintained.
• Assist in evaluating individual and group reservation requests to ensure high-yield revenue is not displaced.
• Contribute to the critical analysis of the impact of revenue strategies implemented in the region.
• Assist with monitoring and managing RMS (Revenue Management System) ideas.
• Support audits of the region s presence in the GDS and other distribution channels, ensuring alignment with sales strategies.
• Analyze events and trends that may impact property revenue.
• Conduct research on competitors revenue practices to identify potential opportunities for improvement.
• Assist in demand forecasting.
• Prepare reports for weekly revenue and group pipeline meetings.
• Support the implementation of revenue strategies and tactics across multiple distribution channels.
• Bachelor's degree in Business, Economics, Statistics, or related field (Master's degree preferred).
• 2+ years of experience in data analysis, preferably in revenue or financial analysis.
• Advanced proficiency in Excel and SQL.
• Experience with data visualization tools such as Tableau or Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Knowledge of statistical analysis and forecasting techniques.
• Experience working with large datasets and complex data structures.
• Understanding of revenue management principles.
• Familiarity with financial reporting and accounting principles.
• Ability to work efficiently and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.
• Proactive approach to identifying opportunities for process improvement.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, Social media, Energetic, English

ประเภทงาน:

งานประจำ

• Develop and execute content strategies across social media platforms (FB, IG, TikTok).
• Craft lifestyle-led storytelling to position the brand and F&B outlets with strong emotional appeal.
• Ensure all content reflects brand identity, tone and creative direction.
• Produce, film and edit short-form videos optimized for social platforms.
• Support the execution of paid media campaigns and other hotel websites.
• Create mouthwatering food imagery, styling, and content direction that enhances perceived value.
• Assist in influencer collaboration, content scheduling and social media community engagement.
• Management of content of hotel including creation and loading of content (homepage and, etc.).
• Coordination and optimize business flows, through cross-promoting offers.
• Qualifications Minimum of 2 years experience in Content marketing and social media.
• Strong background in multichannel integrated marketing.
• Very good command of Thai and English both written and verbal.
• Ability to work independently and has good initiative under dynamic environment.
• Be extremely proactive with all activities and support the hotel.
• Good presentation and influencing skills.
• Self-motivated and energetic.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ประเภทงาน:

งานประจำ

• Oversee all aspects of the rooftop ensuring efficient service and maintaining a high-energy atmosphere.
• Focus on customer satisfaction by ensuring high-quality food & beverage service and handling customer feedback.
• Collaborate on promotional activities, support special events and help with marketing initiatives.
• Ensure all operations comply with health, safety and enforce company policies and standard operating procedures.
• Qualifications Proven experience in restaurant or rooftop management, in a lifestyle or premium venue.
• Strong leadership and team-building skills, able to inspire and motivate diverse teams.
• Excellent guest relations and communication abilities.
• Solid understanding of service flow, mixology trends, and event operations.
• Financial acumen with ability to manage budgets, costs, and reports.
• Creative mindset, ability to contribute ideas for guest experience enhancement.
• Calm, confident, and solution-oriented under pressure.
• Flexible schedule, including evenings, weekends, and events.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

ทักษะ:

Compliance, Excel, Opera

ประเภทงาน:

งานประจำ

• Own identifying and implementing the most profitable pricing structures for B2C and B2B rates tailored to MEA APAC markets, enhancing revenue growth and ensuring consistency in adoption.
• Lead the migration of MEA APAC hotels to Continuous Pricing and champion further adoption of Linked Products, in preparation of ACCOR s significant CRS transformation to Amadeus CRS.
• Act as the primary guardian of rate architecture, integrity and consistency across M ...
• Lead the implementation of the Global/Regional/Brand offers in coordination with the Data Loading team to ensure seamless implementation across hotels in MEA APAC. Ensure all promotional materials and pricing structures are effectively communicated and executed and our sales are live on Day 1.
• Develop, issue, and enforce comprehensive pricing guidelines for MEA APAC hotels during the roll-out and adoption of new B2C or B2B pricing projects and initiatives, also but not limited to, cascading and deployment of global pricing project initiatives.
• Manage the successful transition to the Accor Central Reservation System (ACRS) for the MEA APAC region, ensuring smooth data migration, system adoption, and effective utilization of new functionalities related to pricing.
• Continuously monitor and analyze competitor pricing architecture and strategies, to inform and adjust Accor's pricing approach.
• Qualifications Proven experience in corporate RM/Pricing or senior Hotel DORM with strong analytics mindset, must have strong knowledge or Accor rate architecture and applications (non-negotiable given skill requirements of legacy systems).
• Strong understanding of B2C & B2B pricing strategies, offer management, and distribution channels.
• TARS knowledge, high level of proficiency in Excel with ability to translate raw data into actionable strategies. IDeaS RMS and Opera PMS is preferred. Excellent project management skills; ability to lead complex initiatives.
• Natural communicator with strategic thinking and strong operational execution mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.