ประเภทงาน:

งานประจำ

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ทักษะ:

Energetic, Work Well Under Pressure, English

ประเภทงาน:

งานประจำ

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Automation, Linux

ประเภทงาน:

งานประจำ

• Implementation and operational maintenance of performance measurement tools.
• Proposing alternative or complementary solutions and contributing to the performance strategy with the tech lead.
• Ensuring product and technical upgrades.
• Providing support and guidance to teams in scripting, executing tests, and analyzing results.
• Contributing to the automation of performance tests through the software factory.
• Documentation: user guides, onboarding materials, and operational manuals..
• Neoload.
• Ready API: Service V.
• Gitlab CI/ Automatisation.
• AWS.
• Linux.
• Dynatrace.
• Jira/Confluence.
• QualificationsBachelor's or Master's degree in Computer Science, Software Engineering or a related field.
• At least 5 years of experience in a similar role.
• Neoload certification.
• Ability to develop and run a comprehensive performance test.
• Ability to develop and run mocks for API.
• Strong analytical skills and attention to detail to identify and troubleshoot performance issues.
• Collaborative mindset and ability to work effectively with cross-functional teams, including developers, testers, and operations.
• Additional Information This position is based in Bangkok and reports locally, with a dotted-line reporting relationship to the management team in France..
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ทักษะ:

Network Infrastructure, Analytical Thinking, Teamwork

ประเภทงาน:

งานประจำ

• Install, configure, and maintain network infrastructure tools (proxies and reverse-proxies), to ensure a secure and reliable access to corporate resources while following the security policies.
• Implement configuration changes.
• Provide timely subject matter expertise for incidents and requests related to remote access tools.
• Maintain the procedures for these tools.
• Collaborate with internal technical teams, customers, and external strategic partners to deliver and improve high-quality secure networks supporting Accor s global Information System.
• Engage with the whole Cyber Security team to develop security policies, protocols, and procedures.
• Qualifications Bachelor's degree or higher in technology field.
• At least 5 years as a security engineer or architect (if run activities where part of the position), or network engineer - with hands on experience in security solutions.
• Security industry certifications and/or security vendors specific trainings are a plus.
• Mandatory experience with Zscaler, McAfee,.
• Mandatory experience with Imperva, F5.
• Strong knowledge of networking technologies, network security, and network monitoring solutions as well as Zero Trust approach.
• In-depth knowledge of security protocols and principles.
• Knowledge of cloud security principles, such as AWS or Azure.
• Knowledge of security systems, including EPP and EDR, content filtering, authentication systems, and reverse proxies.
• Analytical Thinking: Ability to analyze complex issues and quickly devise effective solutions fitting the business context. Attention to details.
• Communication: Excellent communication skills to convey technical information to both technical and non-technical stakeholders.
• Proactive Approach: A problem-solving mindset with a proactive approach to identify and address security challenges.
• Collaboration: Strong teamwork and collaboration skills to work effectively across departments.
• Continuous Learning: Eagerness to stay updated with the latest security trends and technologies.
• Additional Information This position is based in Bangkok reporting to management in France.
• Worldwide interaction with time zone difference to manage.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Automation, Industry trends, Compliance, English

ประเภทงาน:

งานประจำ

• Integrated IT Solution Enablement: Lead the technical and functional enablement of Accor s IT Offer (PMS, POS, CRM, etc.), ensuring seamless integration and local adaptability. Act as the technical lead for interface connectivity functions. Liaison between Distribution System Support, Regional IT and Central (Paris).
• Performance Analysis & Optimization: Analyze system performance across the hotel network, identify optimization opportunities, and propose data-driven enhancements.
• Technology Advisory & Innovation: Advise hotel stakeholders on technology selection ...
• Cross-functional Training & Enablement: Design and support training programs that build transversal IT capabilities across hotel teams, beyond tool-specific usage.
• Continuous Evaluation & Feedback Loop: Establish and maintain a feedback loop with hotel teams to ensure IT solutions remain aligned with operational needs and industry trends.
• Vendor & Partner Collaboration: Act as a key interface with technology vendors and service providers to ensure solution adaptability and compliance with local and global standards.
• Strategic Reporting & KPIs: Contribute to consolidated reporting using standardized KPIs to evaluate the impact of IT solutions on guest satisfaction and business performance. Effectively communicate technology related plans, actions and decisions with stakeholders.
• Product Management Support: For locally scoped products, support product lifecycle management. For globally scaled solutions, facilitate transition to global product teams. Provide 3rd Level technical escalations to Americas/ENA/MEAPAC for strategic vendors/projects.
• PMS Rollout: Act as leader for the deployment. Provide deep functional and technical insight to support the exécution of the rollout plan. Colaborate with internal teams (product, operationals, GMs) and external partners to ensure readiness, validate solution fit and troubleshooting deployment issues. Deliver structure feedaback to product teams on system performance, localizaton needs and user experience. Maintain and manage within the Region, the PMS environments to Accor business needs.
• Qualifications Bachelor s or Master Degree in IT Engineering, product or related field.
• 3-5 years of experience in IT, Product, SAAS, hospitality systems.
• Fluent communication in English.
• Demonstrates independently with a strong sense of ownership and follow-through.
• Delivers high-quality outcomes with minimal supervision, often setting the standard for others.
• Able to overcome resistance by demonstrating value and building confidence in new solutions.
• Maintains focus and professionalism under pressure, especially during escalations or high-stakes deployments.
• Excellent problem-solving, organization and analytical skills.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, English

ประเภทงาน:

งานประจำ

• Plays a pivotal part in advancing the Finance Transformation strategy across MEAPAC by streamlining and standardizing financial information systems.
• Bridging the gap between business needs and technology solutions.
• Responsible for system documentation to ensure changes are tracked and well-maintained to reflect evolving needs and improvements.
• Write functional specifications and perform user acceptance testing (UAT).
• Prepare and maintain weekly reports, including master data updates, change management logs, and system monitoring dashboards.
• Manage the integration and synchronization of master data across system.
• Supporting on master data creation and maintain across all financial systems, ensuring accurate and up-to-date information (e.g., chart of accounts, analysis codes, suppliers, customers, addresses, and bank details).
• Qualifications Bachelor's or master's degree in Information Technology, Computer Science, Business Information Systems.
• 3-4 years of relevant experience in implementation or support roles.
• Experience with requirement gathering, process improvement, and cross-functional collaboration is highly valued.
• Analytical and problem-solving skills.
• Ability to document requirements, manage change, and support training initiatives.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple projects simultaneously.
• Team player with strong interpersonal skills.
• Experience in Systems Support.
• Good communication in English (written and spoken).
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ทักษะ:

Legal, Finance, Market Analysis

ประเภทงาน:

งานประจำ

• Identify and pursue potential development opportunities for Accor luxury hotel brands.
• Build and maintain strong relationships with hotel owners, developers, and consultants.
• Lead deal-making processes, including opportunity evaluation, pitch development, and contract negotiation.
• Stay informed on market conditions, competitive landscape, and emerging opportunities.
• Collaborate with internal teams (legal, finance, operations, brand, technical services) to ensure seamless project execution.
• What We re Looking For.
• Degree in Business, Hospitality, Finance, Real Estate, or related field.
• Significant experience in hospitality development and market analysis.
• Strong knowledge of hotel accounting, management agreements, franchise models, and financial modeling.
• Exceptional negotiation, communication, and relationship-building skills.
• Strategic thinker with entrepreneurial drive and multicultural awareness.
• Additional Information
• Why Join Us?
• At Accor, we believe in creating exceptional experiences for our guests and partners. This is your opportunity to shape the future of luxury hospitality in one of the most dynamic regions in the world.

ทักษะ:

Industry trends, Microsoft Office

ประเภทงาน:

งานประจำ

• Conduct comprehensive training needs analyses across all departments.
• Develop and implement innovative learning strategies and programs that align with our organizational goals.
• Collaborate with department heads to create tailored training plans and learning activities.
• Support and develop departmental trainers, providing ongoing coaching and guidance.
• Maintain an up-to-date training calendar to maximize learning resources and opportunities.
• Introduce and manage cutting-edge learning solutions, including e-learning and blended learning approaches.
• Foster a culture of continuous improvement and employee engagement.
• Ensure global brand and culture initiatives are seamlessly integrated into the hotel's operations.
• Administer and leverage core learning resources, such as our Learning Management System.
• Certify hotel trainers and facilitators to deliver various programs effectively.
• Stay abreast of industry trends and best practices in learning and development.
• Adapt training programs to suit the unique needs of a hotel environment.
• Qualifications Bachelor's degree in Human Resources, Education, Business Administration or a related field.
• Proven experience in a similar learning and development role, preferably in the hospitality industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office suite and familiarity with Learning Management Systems (LMS).
• Excellent communication and presentation skills with the ability to engage diverse audiences.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with a passion for employee development.
• Innovative thinker with the ability to introduce creative learning solutions.
• Detail-oriented with a keen eye for quality and consistency.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Swift, Assurance, English, French

ประเภทงาน:

งานประจำ

• Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
• Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
• Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
• Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
• Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
• Key input goals.
• Regional escalation framework and resolution protocols.
• Quality audit program and training roadmap.
• Monthly and quarterly performance reports with actionable insights.
• Hotel satisfaction improvement plan.
• Strategic relationship management framework.
• Key output goals.
• Reduction in escalation volume and resolution time.
• Improvement in first-contact resolution rates.
• Increase in hotel satisfaction scores.
• Decrease in recurring technical issues.
• Strengthened stakeholder engagement and trust.
• Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
• At least 8+ years experience in technical account management or similar role.
• Proven experience in escalation management and quality assurance.
• Experience working with luxury hotel brands and high-touch service environments.
• Strong background in stakeholder management and relationship building.
• Experience in training and guiding support teams.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with focus on service excellence.
• Ability to work effectively in cross-functional environments.
• Fluency in English (required) and additional languages is beneficial French(FR).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Accounting, English

ประเภทงาน:

งานประจำ

• Centralize systems administration and support Corporate Finance teams regionally.
• Manage access rights, master data, and system processes to maintain data quality for accurate decision-making.
• Support the Finance Transformation strategy across MEAPAC by streamlining and standardizing financial information systems.
• Monitor system interfaces and maintain documentation to reflect changes.
• Manage communication with users, vendors, and consultants across time zones.
• Demonstrate service-oriented and analytical skills to meet diverse stakeholder needs.
• Foster collaboration with technical teams for smooth project execution.
• Qualifications Bachelor's or Master's degree in Finance or related fields (Finance, Accounting, Business Analyst, Computer Science).
• 3-5+ years of relevant experience in implementation or support roles.
• Minimum 4 years experiences overall.
• Strong knowledge of SunSystems.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple projects simultaneously.
• Team player with strong interpersonal skills.
• Experience in Systems Support.
• Good communication in English (written and spoken).
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Continuous Integration, DevOps, English

ประเภทงาน:

งานประจำ

• Implementing, maintaining, and troubleshooting cloud-based systems.
• Ensuring that cloud-based systems are secure, reliable and scalable.
• Implementing cloud-based systems and services according to design specifications provided by the Cloud Architect. Work collaboratively with Architecture and other teams to participate in the definition of the Accor technical standards.
• Implementing solutions to automate deployments of system components.
• Managing and monitoring cloud-based systems and services.
• Participating in incident management and maintenance of incident reports.
• Collaborating with other teams and departments to identify and resolve cloud-related problems and optimize cloud performance.
• Work with the FinOps team to implement the cost optimization strategy.
• Continuously researching and staying up-to-date on new technologies and best practices in cloud computing.
• Managing and maintaining cloud-related documentation.
• Participating in the design, development and delivery of Continuous Integration/Continuous Deployment (CI/CD) pipeline.
• Effective communication skills (written and verbal) to properly document implementations steps, code, document to support the solution, incidents.
• Qualifications Master degree or higher in Computer Science or related field.
• Minimum 5+ years of experience on AWS.
• DevOps Cloud expertise.
• Experience with Agile framework.
• Fluent communication in English.
• Strong hands-on experience with AWS and DevOps principles.
• Strong experience in cloud infrastructure management and troubleshooting.
• Strong understanding of cloud security and data management best practices.
• Experience with CI/CD pipeline and tooling Ansible, Terraform for 2+ years; Gitlab-CI; Containers (ECS, Fargate, K8S).
• Positive attitude and a strong commitment to delivering quality of work.
• Additional Information This role is based in Bangkok office and collaboration with Global teams.