Solutions Engagement Supervisor is responsible to conducts customer research to understand the customer's business (e.g., goals, volume, trends, etc.), to maximize discussions on solutions, and to build and strengthen relationships.

• Identifies customers' needs, issues, and opportunities to resolve business issues (e.g., customer service, technology, distribution, etc.) and to streamline business processes.
• Meets with and engages customer internal stakeholders in a discovery process to determine goals, issues, needs, and opportunities.
• Evaluates customers' business (e.g., processes, issues, needs, etc.) and proposes viable solutions to obtain financial, quality, and process improvements, to increase cost savings, enhance efficiency, and build and strengthen partnerships. Formulates Solutions and Develops Proposals
• Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.
• Prepares customer proposals and presentations to demonstrate the value added of UPS's solutions and grow the business.
• Delivers customer proposals and presentations to propose new ideas, methods, and technology for streamlining processes and to obtain customers' commitment.
• Interfaces with customers to ensure they are aligned with the value proposition offered by UPS and to gain agreement.
• Manages and coordinates resources and activities to ensure smooth implementation of customer solutions. Interfaces with Stakeholders Involved with Account Management
• Reviews account information (e.g., customers' stakeholders, pre-call, etc.) with Sales (e.g., Account Manager, Area Sales Manager, District Manager, etc.) to identify customer solution opportunities and to understand customers' business.
• Provides guidance and direction on solutions for Sales and Business Development (BD) management to assist in selling and positioning solutions.
• Participates in strategy meetings with stakeholders (e.g., Account Managers, Area Sales Managers, etc.) to identify opportunities and resources and to develop customers' strategies in positioning UPS's technologies.
• Participates in pre and post-calls for customer meetings to analyze the information disseminated and to determine strengths and weaknesses of the sales approach and solutions offered.
• Conducts ongoing, informal account strategy sessions with Account Managers to monitor customers' changing needs, to adjust strategy, and to validate customers' satisfaction.
• Attends BD sales meetings and customer events to represent Customer Solutions and provide effective sales consulting.
• Delivers Training and Prepares Documentation
• Documents and reports account activity (e.g., customer visits and phone calls, training, etc.) to ensure account team members are informed of the customers' activity.
• Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and visits on the account management system to report account activity and to ensure account team members are informed of customer activity.
• Conducts formal and informal training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
• Prepares and presents reports (e.g., trends, technology initiatives, etc.) to the district sales staff to provide relevant and current information.
• Registers the customer for products and delivers product training to ensure customers have the education and information to effectively use UPS's product.
• Assists with Projects and Reporting
• Provides assistance with project deliverables to ensure budget and timelines are met.
• Assists with validation of planned versus actual task completion to determine project impacts.
• Assists with post-project user audits to gather feedback for continuous improvements.
• Distributes project status budget and timeline reports to identify implementation improvements and future model updates.
• Conducts surveys to identify improvement for overall pr

• Thai nationality with Bachelor degree and above
• 8 years experience in Business Development with at least 3 years managing a team of sales
• Courier , Airfreight or Transportation background preferable
• Very Good command of English and good PC knowledge
• Strong analytical, problem solving abilities and high level of commitment and drive
• A strong leader with good interpersonal , negotiation , motivation and communication skills
• Independent with less supervision.
• Own a car