Job Purpose

Serve as primary contact person in providing service requests and all enquiries to walk-in customers, agents and prospects etc. including handling incoming calls and complaint from customers and agents for East/ North/ Northeast /South zone

Key Responsibilities

• Provide guidance of Omne application to customer
• Provide guidance of insurance policy, CUBE, Smartplus to customer
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required
• Any service required at branch location to maintain productivity and quality service
• Receive and process all requests such as record application information, scan documents, register documents submission etc. Control Temporary receipt’s usage of agents to comply with company guideline.
• Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report , DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Qualifications

• Minimum 5 year of experiences in Customer Service related fields
• Broad knowledge and experience in life insurance industry is preferable
• Excellence communication in Thai and English