Responsibilities

• Monitor daily tasks on company’s channels

• Design onboarding/training to new hires and operation agents

• Train new hires and operation agents with efficient methods

• Identify training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with managers

• Create and/or deliver a range of e-learning packages

• Expand training and development programs based on the needs of the organization and individuals

• Produce training materials for in-house courses

• Deliver training and development programs with high quality and a timely manner

• Amend and revise training programs as necessary in order to adapt to changes occurring in the work environment

• Stay updated with developments in training and related content by reading relevant journals, and attending meetings and relevant courses

• Coordinate with external teams, such as People, Product, Marketing, IT, and internal teams, such as Operation, Customer Support, Quality Assurance, Customer Experience, Customer Protection in order to fulfill customers’ inquiries and needs 

• Perform additional tasks in relation to the team

Qualifications/Experience

• Bachelor’s degree in any related field

• Excellent verbal and written communication skills in English and Thai 

• Able to apply different facilitation skills according to the audiences and how things evolve during the training sessions

• Produce training materials for in-house courses

• Deliver training and development programs with high quality and a timely manner

• Amend and revise training programs as necessary in order to adapt to changes occurring in the work environment

• Stay updated with developments in training and related content by reading relevant journals, and attending meetings and relevant courses

• Coordinate with external teams, such as People, Product, Marketing, IT, and internal teams, such as Operation, Customer Support, Quality Assurance, Customer Experience and Customer Protection in order to fulfill customers’ inquiries and needs 

• Perform additional tasks in relation to the team