About the role

As a Team Lead Customer Service (Nonvoice for English Skill), you'll play a pivotal role in leading and supporting a team of customer service. This full-time position will involve overseeing the day-to-day operations of your team, ensuring exceptional customer service and driving team performance.

What you'll be doing

• Manage, mentor and motivate a team of customer service representatives
• Monitor and evaluate team and individual performance, providing feedback and coaching to drive continuous improvement
• Coordinate workflow and assign tasks to ensure efficient and effective service delivery
• Resolve complex customer inquiries and escalations as needed
• Identify training needs and work with the team to develop their skills
• Collaborate with other departments to ensure a seamless customer experience
• Maintain accurate records and generate performance reports

What we're looking for

• Minimum 2 years' experience in a customer service leadership role, preferably in the call centre or financial services industry
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team
• Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service
• Proficient in English, both written and verbal
• Ability to work in a fast-paced, target-driven environment

• 
  Exceptional organisational and time management skills

What we offer

At Bank of Ayudhya Public Company Limited (Ayudhya Capital Auto), we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and life insurance coverage
• Generous annual leave and public holiday entitlements
• Opportunities for professional development and career advancement
• Discounts on a variety of products and services
• A friendly and inclusive company culture

If you're ready to take the next step in your career and join a dynamic and customer-focused organisation, we encourage you to apply now.