ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Python, SQL, Automation

ประเภทงาน:

งานประจำ

• Collect, clean, and manipulate large datasets using Python, Pandas, SQL, and other analytical tools.
• Create Automation Pipelines using Databricks.
• Write and maintain scripts using Python per business need.
• Ensure data integrity and accuracy across systems (Salesforce and others).
• Data Visualization & Dashboard Development Develop and maintain dashboards (Power BI, excel).
• Build interactive dashboards with filters, drilldowns, and client segmentation views.
• Provide actionable insights and recommendations to improve customer experience and business performance.
• Collaboration Collaborate with cross-functional teams to understand business needs and deliver data-driven solutions.
• What You Will Bring 3+ years of experience in data analytics or business intelligence.
• Strong problem-solving skills and ability to communicate insights effectively.
• Solid skills in Python and SQL.
• Good Understanding of Databricks Notebook and Pipelines.
• Familiarity with CRM systems and customer data structures (preferred).
• Experience in retail, luxury, or customer-centric industries is an advantage.
• Willingness to start on a 1-year contract, with the possibility of renewal.
• What Chanel Can Offer You The chance to work with a world-renowned luxury brand known for heritage and innovation.
• Supportive, team-oriented culture that values your contributions.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Excel, English

ประเภทงาน:

งานประจำ

• Provide support to Fashion Advisorsto provide appropriate After Sales advice to clients, especially for more complex cases.
• Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after sales advice to clients in the boutique as necessary.
• Improve After Sales Process & Elevate Know-how in Boutique Coach Fashion Advisors to diagnose products and distinguish between repair and care services.
• Ensure Fashion Advisors accurately update service details and estimates in CASS (Customer After Sales Services) system.
• Guide Fashion Advisors on the product authentication quick check for all received items.
• Coordinate with the Repair Centre on CASS follow-ups and service status updates.
• Promote a positive After Sales mindset and culture within the boutique.
• Partner with Boutique Management to help Fashion Advisors enhance the After-Sales client experience.
• Work with the Client Engagement Expert to build loyalty and confidence among After Sales clients.
• Support CASS user training and share Quality/After Sales topics during morning briefings.
• Administration & Coordination Update status and remarks in CASS and repair forms; communicate client needs to Repair Centre.
• Clearly record repair status and client interactions in CASS/repair forms.
• Validate client contact details and preferred communication methods.
• Quality Control & Reporting Gather and report client feedback on product quality to Manager.
• Share product quality alerts with the retail team as needed.
• Track commercial decisions and reasons; collaborate with Management to address issues and gaps.
• Repair & Care Stock Maintenance Manage repair and care inventory; conduct weekly stock-takes in boutiques.
• Work with Fashion Advisors to remind clients to collect their items.
• You are energised by Collaborating with a dedicated team in a dynamic, fast-paced retail environment locally and internationally.
• Making a business impact by supporting both colleagues and clients.
• What You will bring At least 3 years experience in after sales or product quality control. Experience from luxury business will be highly advantageous.
• Strong computer skills (Emails, Excel, MS Office).
• Excellent communication and interpersonal skills in both Thai and English.
• Team-oriented, client-focused, and service-minded.
• Able to work boutique hours, including weekends and public holidays.
• What Chanel can offer you The chance to join a world-renowned luxury brand known for its heritage and innovation.
• Ongoing training and development opportunities.
• A supportive team environment that values your contributions.
• Competitive compensation and benefits.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ทักษะ:

Salesforce, Digital Marketing, SQL, English

ประเภทงาน:

งานประจำ

• Act as the local reference and technical expert for all client touchpoints (EDM, SMS, MMS, 1:1 clienteling, local platforms) powered by Salesforce Marketing Cloud.
• Serve as a strategic advisor and proactive partner to business teams, translating business needs into holistic client activation strategies.
• Champion a performance-driven culture by establishing robust briefing structures, KPI frameworks, and post-activation feedback loops.
• Spearhead a structured roadmap of local pilots and proof-of-concepts to drive innovation and elevate client engagement.
• Journey Design & Campaign Optimization Ideate and design complex, client-centric journeys across all stages (pre-, during, and post-boutique visit) to drive traffic and engagement, embedded in local CRM ecosystems and landscape (Thailand and Vietnam).
• Collaborate with internal SFMC experts to bring business needs to life through tailored journeys.
• Provide elevated targeting and segmentation strategies to maximize campaign performance and efficiency.
• Design end-to-end RSVP flows for events, including cloud pages, RSVP management, on-site check-in, and post-event journeys.
• Define and deliver differentiated client journeys on local platforms (e.g., Line BC, Zalo exploration) across sampling, events, marketing, and services.
• Champion the solutioning of hyper-personalized journeys and online experiences.
• Infrastructure & Process Excellence Optimize campaign management processes and ensure continuous improvement through insights and feedback.
• Collaborate closely with the Data Analytics Manager to activate client data and generate actionable insights.
• Join cross-functional taskforces for large-scale initiatives, delivering scalable end-to-end solutions.
• Reflect on existing processes and propose enhancements to elevate operational efficiency and effectiveness.
• Ensure accuracy and relevance of CRM reporting and post-activation learnings.
• Collaboration, Capability Building & Regional Integration Bridge CRM and media strategies to enhance media investments through first-party data enablement.
• Animate a community of marketing users, fostering knowledge transfer and upskilling to build organizational capabilities.
• Stay abreast of industry innovations and best practices, cultivating a local network of partners and agencies.
• Embrace a regional mindset by sharing best practices and learning from other SEAA markets.
• Contribute to the ideation of One House client paths and activations, and circulate generated intelligence internally.
• You are Energized by Collaborating with a large and diverse stakeholder landscape (internal and external), managing multiple projects and priorities in parallel.
• Translating complex and diverse business objectives into tangible client activation strategies with clear outcomes and KPIs.
• Sharing your knowledge with the business user community, fostering organizational capability elevation.
• Striving for simplicity and managing ambiguity, making autonomous decisions using sound judgment.
• Building connections and relationships, working on critical topics, and facilitating meaningful conversations in a non-hierarchical environment.
• Engaging with the wider community throughout SEAA and North Asia, leveraging best practices from other markets and regions.
• What You Will Bring Degree in management, digital marketing, communications or equivalent.
• A strategic perspective and deep industry knowledge in client journey design and CRM solutions.
• A successful track record in digital marketing funnel strategy and CRM (8-year experience in the field) and SQL proficiency.
• Expertise in Salesforce, especially Marketing Cloud (SFMC certification email specialist as a minimum requirement).
• Knowledge of and interest in local platforms such as LINE and Zalo.
• Proficiency in English.
• Excellent communication and presentation skills, with the ability to articulate digital concepts and strategic recommendations to stakeholders.
• A pioneering spirit, balanced with a profound respect for the traditions that define CHANEL.
• What Chanel Can Offer You Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Full Stack, Salesforce, English

ประเภทงาน:

งานประจำ

• Design and perform hands-on coding for both front-end and back-end components of digital solutions, covering all build phases, including system integration testing, with a focus on data flows, interfaces, performance, and security.
• Develop and maintain comprehensive systems documentation, including technical specifications, data models, data flows, features, and integration mechanisms.
• Collaborate with partners to set up environments and execute thorough testing (End-to-End SIT, performance testing, and security testing) to ensure solutions adhere to ...
• Solution Design and Architecture Work closely with the regional Enterprise Architect to define, develop, and align architecture principles specific to Digital and CRM solutions, ensuring alignment with long-term ecosystem integration goals while addressing immediate and short-term business needs.
• Create High-Level Architecture and Low-Level Design while preparing key technical documentation required for Design Authority approval processes.
• Identify and implement opportunities to improve the robustness, scalability, and efficiency of the Digital and CRM ecosystem.
• Collaboration and Support Work closely with Tech, Digital Solutions, Business, and Regional teams to gather requirements, propose technical solutions, and ensure successful delivery.
• Provide Level 2 and Level 3 technical support, troubleshooting incidents, conducting root cause analysis, and implementing fixes to maintain system reliability, adhering to Service Level Agreements (SLAs) based on the criticality and impact on users.
• Conduct regular system health checks and monitoring to ensure optimal performance and service continuity; implement necessary technical changes to maintain system reliability.
• Perform root cause analysis to identify and fix bugs and implement remediation measures based on findings from security tests and code scans.
• You are Energized by Hands-on development across both front-end and back-end, with a focus on innovative digital and CRM solutions.
• Direct collaboration with cross-functional teams to deliver client-centric products and drive business impact.
• Opportunity to shape architecture and improve the scalability, performance, and security of key digital platforms.
• What You Will Bring Bachelor s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of software implementation experience, including 3+ years working with CRM/Salesforce/LINE technologies and system analysis (evaluating AS-IS and proposing TO-BE solutions).
• Proven ability to develop high-quality, efficient code and create clear technical designs and documentation.
• Strong skills in both front-end and back-end development, with experience in modern frameworks, architecture design, and building scalable, secure applications.
• Excellent troubleshooting abilities, strong communication skills, and familiarity with client-facing platforms like LINE.
• Good communication skill both Thai and English (will work with the regional team regularly).
• Able to start with a 1-year contract with possibility for contract renewal.
• What Chanel Can Offer You The chance to work with a world-renowned luxury brand known for heritage and innovation.
• Supportive, team-oriented culture that values your contributions.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

ประสบการณ์:

2 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring Bachelor s degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach.
• Well-groomed, dynamic, and professional demeanor.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.