ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Pleasant Personality, English

ประเภทงาน:

งานประจำ

• Collaborate closely with the Boutique team members to achieve the monthly WFJ targets as well as drive the rôle as the brand ambassador transmitting the brand values & culture to clients.
• Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge.
• Share knowledge, market intelligence and information about WFJ with the team members to help build a high performance team.
• Provide qualitative feedbacks regularly to Boutique Management team and WFJ Merchandising team on collection performance, product quality and challenging item push.
• Partner with the Visual Merchandising team on the optimisation of display and visibility such as ensuring frequent changes on display, increasing visibility of challenging items, etc.
• Work closely with Timepieces & Fine Jewelry Expert (TFJE) and WFJ Deputy Head of Boutique to ensure tidiness to increase visibility.
• Work closely with Fashion Advisors to recruit new clients as well as to convert existing Fashion clients to WFJ.
• Partner with Fashion Advisors to develop long-lasting relationship with existing WFJ clients and continue to fuel inspiration through strong and engaging WFJ story-telling, right product offering, and best-in-class services.
• Ensure all customer service and after-sales requests are handled according to the guidelines.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to both staff and clients.
• Engaging in projects that challenge and expand your skills.
• What you will bring Minimum 3 years of sales experience preferably from international Watch & Fine Jewelry (WFJ) brands.
• Strong knowledge of WFJ collections (including technical knowledge) and basic alteration skills with the experience of handling high profile clientele.
• Knowledge of WFJ competition environment & trends.
• Pleasant personality with high level of sophistication & refinement.
• Strong communication skills (Thai and English) with team working spirit, aiming for the total business goals of the boutique.
• Comfortable with retail working hours such as on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Pleasant Personality, English

ประเภทงาน:

งานประจำ

• Business development.
• Drive WFJ sales through cross-selling and upselling techniques to achieve WFJ business objectives, both individually as well as via strong partnership with Fashion Advisors.
• Client focus.
• Obtain a thorough understanding of his/her clients to drive impactful engagement and foster long-lasting relationship.
• Partner with both WFJ and Fashion boutique teams, including Fashion Advisor, CEE, DHOB, etc. to secure client appointments, driving strong recruitment and retention.
• Maintain the highest standard of services including after-sales, exchange & return, to ensure best-in-class experience for the clients.
• Provide client insights to BTQ management and WFJ management team to drive relevant actions and capture business potential.
• Merchandising and stock management.
• Provide feedback and suggestion on product assortment.
• Work closely with VM team to ensure impactful VM adhering to our standard of luxury.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to both staff and clients.
• Engaging in projects that challenge and expand your skills.
• What you will bring Minimum 3 years of sales experience preferably from international Watch & Fine Jewelry (WFJ) brands.
• Strong knowledge of WFJ collections (including technical knowledge) and basic alteration skills with the experience of handling high profile clientele.
• Knowledge of WFJ competition environment & trends, commercial driven mindset but with team-playing spirit.
• Pleasant personality with high level of sophistication & refinement.
• Excellent communication skills (Thai and English) with team working spirit, aiming for the total business goals of the boutique.
• Comfortable with retail working hours such as on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ทักษะ:

Finance, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Instills an uncompromising culture among all the retail teams towards upholding the image of the brand through VM Merchandising, Boutique Maintenance and Staff Grooming.
• Nurtures good relationships with landlord, PR, Media and local public authority (if applicable).
• Partners proactively and closely with the Visual Merchandising Team to ensure that window and in-boutique displays consistently reflect the essence of the seasonal coll ...
• Understands the philosophy/principles behind the Boutique constellation project and instills in the retail teams this understanding, as well as proposes ways to best adapt the project to local specifics.
• Leadership, Management and Development of Staff Fosters a culture of excellence in the retail teams: ensures that retail team members are engaged, motivated and perform their duties in accordance with the Chanel vision and mission. Has a good handle on retail manpower needs and works closely with HR in making hiring decisions and proactively help to find and retain talent.
• Influence Boutique Managers to become inspirational leaders and brand advocates through mentoring, coaching and being positive role models.
• Devise succession planning for the retail teams in the short and long term.
• Build a Client-centric Boutique team Drives Boutique Management to adopt a client-centric culture within the boutiques to champion customer engagement to develop long-lasting relationships with clients.
• Considers the impact of an Omni-Channel environment on client and service experience.
• Works proactively with the Marketing Team to analyse customer trends, visits, purchases and other behavior, and communicate with Boutique Management the findings.
• Ensure all customer service complaints and/or merchandise complaints are handled expeditiously and according to guidelines.
• Properly manage Merchandise & Inventory Works closely with the Product teams to ensure that each boutique is stocked with an appropriate depth and width of merchandise that is relevant to the profile of the boutique s clientele.
• From a product strategy point of view, reinforces, in co-operation with the Product and Learning teams, the inspiration of every collection and inspires the boutique team to have a positive mindset towards new products, ideas and inspirations.
• Partner with Supply Chain as needed to obtain improvements in speed to shop-floor process.
• Strategic Execution and KPI management: Works with Boutique Managers to ensure success of Strategic Execution by managing Qualitative and Quantitative KPIs (Clients, Sales, Service, Style Expertise etc) as furnished by Fashion General Manager.
• Retail Improvements and Operations Management Continuously seeks Retail Improvements that benefit Client and Employee experience by keeping abreast of Retail innovation and other best practices.
• Oversees from a country/territory perspective that each boutique maximizes staff strength according to traffic demands and trading patterns.
• Ensures all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed. Partners Finance Department to regularly review internal controls with regards to protection of company assets and prevent losses.
• Updates and maintains the Boutique Operations Manual in collaboration with various departments.
• Fostering Close Partnerships: Forms close partnerships with the W&FJ Division, and the relevant divisions (IT, Finance, ODHR, Logistics, Communications) as well as within the Fashion division (VM, Marketing, Product, PR, Training) to best execute and achieve business objectives. Especially with Learning and Development partners in Boutique Staff development and with Marketing teams in ensuring client objectives, services and strategy are properly deployed in the boutiques.
• You Are Energised By You are energised by the opportunity to drive and shape the future of our Fashion business in one of Asia (or) SEAA s most sophisticated luxury markets. You are passionate and driven to Leadership and Impact: Further strengthen and develop retail infrastructure, operation and people.
• Visionary and Strategic: Innovate and exhibit traits of entrepreneurship, with the willingness to experiment and try new things.
• Talent Development: Be a leader and coach, leading the retail operations with exceptional people skills and be a well-rounded team builder who is capable of managing a business through leveraging teams.
• What You Will Bring At least 8 to 10 years of retail management experience managing the operations of an international luxury retail brand in Thailand.
• Future-oriented strategic vision and acumen, with the ability to communicate the company s vision and to obtain buy-in from staff.
• Agility and adaptability to lead the Retail team in a VUCA (Volatile, Uncertain, Chaotic, Ambiguous) business environment.
• Results oriented, with strong resource allocation skills.
• Enthusiastic, energetic, and ability to create an environment that demands high standards, yet also fosters a highly positive employee attitude.
• A progressive management style and develops people effectively.
• Well-developed interpersonal skills to be able to work in people-centric business.
• Fluency in English.
• What Chanel can offer you The opportunity to lead Chanel Fashion Retail network in one of its most prominent markets, with a rich legacy in setting luxury retail standards, strong brand equity, and an inclusive platform for growth. You will be part of a collaborative culture, with the resources and support to drive your prospective. Chanel offers a unique opportunity where leaders are empowered to make an impact, and where we strive to be at our best. Talent Development: Chanel is committed to developing and empowering our people. As Senior Retail Manager, you will have the opportunity to foster a culture of talent development, mentorship, and growth.
• Collaborative Culture: You will be part of a collaborative and inclusive culture, where diverse perspectives are valued and partnerships are fostered across functions and regions.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Instill an uncompromising culture in which image comes first.
• Acts as role model / brand ambassador in terms of communication, behavior and grooming, whether with internal or external customers, thereby inspiring the teams to do the same.
• Partner proactively and closely with the Visual Merchandising, Style, Retail and Product teams to ensure that window and in-boutique displays consistently reflect the essence of the seasonal collection and that boutique environment is in optimum condit ...
• Nurture harmonious relationships with landlords, PR, Media and local public authority.
• Lead and develop team Foster a culture of excellence in the team and ensures that team members are engaged, motivated and performing their duties in accordance with Chanel vision and mission.
• Dedicate time to people development, with focus on Retail Management.
• Develop team members through identification of strengths and areas of improvement and through individual development plans.
• Work closely with HR on all talent topics, including retention and succession planning.
• Build and update divisional strategy Put together priorities (goals and ways to achieve them) for the year and the forthcoming 3 to 5 years in all key domains, and in line with global and regional strategies.
• Develop that strategy collectively, communicate the strategy clearly to all parties concerned and address related queries.
• Build a client-centric team Drive a client-centric culture to champion long term customer engagement.
• Ensure that the Retail Team pays adequate attention to all levels of clients, and engage them to the brand for the long term.
• Work proactively with the Marketing Team to analyze customer trends, visits, purchases and other behaviors.
• Set high standards in all aspects of customer service. Proactively partners with Training team to address short- comings in customer service identified through client surveys or other feedback.
• Consider all client feedback and sees that all customer service complaints and/or merchandise complaints are handled expeditiously and according to guidelines.
• Properly manage Merchandise & Inventory Work closely with the Product teams to ensure that each boutique is stocked with an appropriate depth and width of merchandise.
• Oversee the buying process including the OTB and provides guidance to the Product team to ensure a good balance between image and commercial needs.
• Encourage active participation from the retail teams during pre and post buy meetings, and mandates providing regular qualitative feedback on products to the Product Team.
• Manage KPIs Work with Retail Management to fulfill Service KPIs, devises strategies to bridge the service gaps, if any.
• With Retail and Marketing teams, drive sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions.
• Recommend and enhance commission /incentive schemes to achieve short-term and long- term Service and Sales targets.
• Operations Management (with Retail Management) Ensure each boutique maximizes staff strength according to traffic demands and trading patterns.
• Ensure all operational procedures are followed. Partners with Finance Department to regularly review internal controls with regards to protection of company assets, and prevent losses.
• Fosters Close Partnerships Form close partnerships within the division (all direct reports and beyond) and with other divisions (Communications, HR, Finance, DC, IT and F&BP) to best execute and achieve business objectives.
• Develops Watch & Fine Jewelry (with W&FJ Manager) Integrate W&FJ within the division while respecting the specificities (Retail / Marketing / VM / Training) of the W&FJ product category.
• Increase WFJ sales and clients penetration in Fashion through clienteling and retail efforts driving Fashion client conversion.
• Ensure constant focus on the WFJ category in Thailand through leadership messages and support of the category in synergy with Fashion.
• You Are Energised By You are energised by the opportunity to drive and shape the future of our Fashion business in one of Asia (or) SEAA s most sophisticated luxury markets. Leadership and Impact: Further strengthen and develop retail infrastructure, operation and people.
• Visionary and Strategic: Innovate and exhibit traits of entrepreneurship, with the willingness to experiment and try new things.
• People leadership: As a trusted leader of a large organization, you will be energized by setting directions among all functions and executing them with excellence and precision. Your ability to connect different métiers , think analytically, be agile and drive collaboration will be pivotal in leading the fashion business. You will also be leading beyond Fashion as a member of the executive leadership committee, providing thought leadership and inspiring the broader organization. You will embrace opportunities to inspire, mentor and coach others within Fashion and beyond.
• Talent Development: Be a leader and coach, leading the retail operations with exceptional people skills and be a well-rounded team builder who is capable of managing a business through leveraging teams.
• What You Will Bring At least 10 to 15 years of retail management experience managing the operations of an international luxury brand.
• Exposure to buying and merchandising will be preferred, as would a brand centric approach.
• Experience and proven track record of leading a group of luxury brand retail stores in Thailand. Experience in luxury fashion sector will be an advantage.
• Future-oriented strategic vision and acumen, with the ability to communicate the company s vision and to obtain buy in from staff.
• Solid business and general management experience.
• Strong brand development and creative marketing skills.
• Results and bottom line oriented, with strong resource allocation skills.
• Enthusiastic, energetic, and ability to create an environment that demands high standards, yet also fosters a highly positive employee attitude.
• A progressive management style and develops people effectively.
• Openness to change, collaborate and a team player.
• Agility and adaptability to lead the Fashion team in a VUCA (Volatile, Uncertain, Chaotic, Ambiguous) business environment.
• Well-developed interpersonal skills in order to be able to work in people driven business.
• Fluency in English.
• What Chanel can offer you The opportunity to lead Chanel Fashion business in one of its most prominent markets, with a rich legacy in setting luxury retail standards, strong brand equity, and an inclusive platform for growth. You will be part of a collaborative culture, with the resources and support to drive your prospective. Chanel offers a unique opportunity where leaders are empowered to make an impact, and where we strive to be at our best.At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ทักษะ:

Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• 스탁룸을 포함한 부티크에서 월별 재고 수량 확인 과정에 참여.
• 제품 입고 후 품질 점검 실시.
• 스탁 이동 및 포장 업무 보조.
• 제품 배송 및 반품 업무 지원.
• 제품 관련 전화 문의 응대.
• 여러분을 위한 동기부여 요소 꼼꼼한 업무 처리 능력과 뛰어난 정리 정돈 능력.
• 협업률이 높고 업무 속도가 빠른 환경에서 근무.
• 다양한 방면에서 배우고 발전할 기회.
• 팀에 합류하는 데 유리한 특징 뛰어난 의사소통 능력.
• 꼼꼼한 성격 및 세심한 주의력.
• 처리 속도가 빠르고 협업성이 강한 업무 방식.
• Microsoft Office 애플리케이션 (Excel 활용 가능자).

ทักษะ:

Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• 스탁룸을 포함한 부티크에서 월별 재고 수량 확인 과정에 참여.
• 제품 입고 후 품질 점검 실시.
• 스탁 이동 및 포장 업무 보조.
• 제품 배송 및 반품 업무 지원.
• 제품 관련 전화 문의 응대.
• 여러분을 위한 동기부여 요소 꼼꼼한 업무 처리 능력과 뛰어난 정리 정돈 능력.
• 협업률이 높고 업무 속도가 빠른 환경에서 근무.
• 다양한 방면에서 배우고 발전할 기회.
• 팀에 합류하는 데 유리한 특징 뛰어난 의사소통 능력.
• 꼼꼼한 성격 및 세심한 주의력.
• 처리 속도가 빠르고 협업성이 강한 업무 방식.
• Microsoft Office 애플리케이션 (Excel 활용 가능자).

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Drive the importance of image to the boutique team to ensure the brand image presence, the optimum condition of the boutique environment, and the professional image of the team members.
• Manage and inspire the Boutique team Manage and coach the Fashion Advisors ensuring their well-being, professional development and performance management.
• Partner with Training team and Field Trainers to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Support the team in developing and executing a client-centric culture, emphasizing on client engagement and long lasting client relationships.
• Drive the high standards in all aspects of customer service.
• Manage Merchandise & Inventory Lead and oversee the team members to direct daily opening and closing inventory count to ensure efficiency and adherence to the Company control guidelines.
• Supervise the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently.
• Effectively manage day-to-day Operations Ensures daily and monthly sales targets are achieved for the store as well as all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Design and review roster to maximize staff strength in accordance to traffic demands and trading patterns, rotating with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Attend to all day-to-day Operations issues promptly, seeking direction and guidance from the senior management when needed.
• Ensure daily sales and appropriate paperwork is accurately completed and keeping up-to-date on the boutique s commercial and operational insights.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring More than 3 years of experience in store operations and team management. Experience in supervising a large team in a luxury fashion business is highly advantageous.
• Develop clear and challenging but achievable goals as well as maintain commitment to goals even in difficult situations.
• Strong analytical skill with the ability to understand and synthesize business and market intelligence.
• Passion for luxury fashion, strive for excellence and eye for details.
• Availability to be located at Suvarnabhumi Airport with flexibility in driving impacts during airport working hours including work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.