ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Automation, English

ประเภทงาน:

งานประจำ

• Handle global/regional client data collection/ integration project.
• Responsible for client journey/experience and data client flow particularly for client registration from end-to-end for main touchpoints i.e. Ipad registration, Line registration, POS, BA tools,.com, etc.
• Execute UAT and proceed change requests for each concerned touchpoints.
• Review and clean up client data for data accuracy and also implement new way of client data collection/integration for concerned process and system.
• Manage client data/consent update through CRM communication tools i.e. SMS, icoco task push, Direct mail, etc.
• Other support campaigns/tasks Support CRM automation program implementation by preparing targeting, asset&copy and testing before launch.
• Support CRM team for launching CRM campaigns through CRM communication tools i.e. SMS, icoco task push, Direct mail, etc. and track performance for improvement as well as submit report to regional team by request.
• Create monthly analysis reports to update CRM campaign performance.
• Monitor and update competitors marketing/CRM campaigns.
• Cooperate with regional teams(Data team, Regional CRM & Digital team), external vendors, internal local teams (Marketing team, Product team, Retail team, DSM, IT, etc.) to ensure all projects run smoothly.
• Support any other responsibilities are related with business driven through CRM/ omnichannel activities and other duties as assigned.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to our team members and management.
• Engaging in projects that challenge and expand your skills.
• What you will bring Degree in Business, Marketing, or a related field.
• Preferably at least 2 years experience in marketing, client interface, client experience or client journey. CRM experience is highly advantageious.
• Expeirence from retail, e-commerce, platform industry with familiarity with client data will be a plus.
• Exceptional interpersonal and communication skill and be able to understand and commute both technical and business languages.
• Strong Problem-solving and analytical skills with ability to understand complex business and systems with attention to details.
• Strong command of both Thai and English (will work with both the local & the regional team).
• Able to start with a 10-month contract with possiblity for renewal review.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• A supportive team environment where your contributions are valued.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Pleasant Personality, English

ประเภทงาน:

งานประจำ

• Collaborate closely with the Boutique team members to achieve the monthly WFJ targets as well as drive the rôle as the brand ambassador transmitting the brand values & culture to clients.
• Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge.
• Share knowledge, market intelligence and information about WFJ with the team members to help build a high performance team.
• Provide qualitative feedbacks regularly to Boutique Management team and WFJ Merchandising team on collection performance, product quality and challenging item push.
• Partner with the Visual Merchandising team on the optimisation of display and visibility such as ensuring frequent changes on display, increasing visibility of challenging items, etc.
• Work closely with Timepieces & Fine Jewelry Expert (TFJE) and WFJ Deputy Head of Boutique to ensure tidiness to increase visibility.
• Recruit new TFJ customers and convert existing Fashion clients to TFJ purchasers as well as develop strong, lasting relationships with clients.
• Ensure all customer service and after-sales requests are handled according to the guidelines.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to both staff and clients.
• Engaging in projects that challenge and expand your skills.
• What you will bring Minimum 3 years of sales experience preferably from international Watch & Fine Jewelry (WFJ) brands.
• Strong knowledge of WFJ collections (including technical knowledge) and basic alteration skills with the experience of handling high profile clientele.
• Knowledge of WFJ competition environment & trends.
• Pleasant personality with high level of sophistication & refinement.
• Excellent communication skills (Thai and English) with team working spirit, aiming for the total business goals of the boutique.
• Comfortable with retail working hours such as on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Drive the importance of image to the boutique team to ensure the brand image presence, the optimum condition of the boutique environment, and the professional image of the team members.
• Manage and inspire the Boutique team Manage and coach the Fashion Advisors ensuring their well-being, professional development and performance management.
• Partner with Training team and Field Trainers to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Support the team in developing and executing a client-centric culture, emphasizing on client engagement and long lasting client relationships.
• Drive the high standards in all aspects of customer service.
• Manage Merchandise & Inventory Lead and oversee the team members to direct daily opening and closing inventory count to ensure efficiency and adherence to the Company control guidelines.
• Supervise the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently.
• Effectively manage day-to-day Operations Ensures daily and monthly sales targets are achieved for the store as well as all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Design and review roster to maximize staff strength in accordance to traffic demands and trading patterns, rotating with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Attend to all day-to-day Operations issues promptly, seeking direction and guidance from the senior management when needed.
• Ensure daily sales and appropriate paperwork is accurately completed and keeping up-to-date on the boutique s commercial and operational insights.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring More than 3 years of experience in store operations and team management. Experience in supervising a large team in a luxury fashion business is highly advantageous.
• Develop clear and challenging but achievable goals as well as maintain commitment to goals even in difficult situations.
• Strong analytical skill with the ability to understand and synthesize business and market intelligence.
• Passion for luxury fashion, strive for excellence and eye for details.
• Availability to be located at Suvarnabhumi Airport with flexibility in driving impacts during airport working hours including work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.