ทักษะ:

English

ประเภทงาน:

งานประจำ

• Inspire and bring out the best in your clients with our products.
• Provide a unique beauty experience for your clients with our vast product offerings.
• Be part of a collaborative and inclusive team.
• Demonstrate your passion and knowledge in Fragrance, Makeup or Skincare.
• Develop strong, lasting relationships with clients.
• You are energized by Demonstrating high professional standards, personal commitment and passion for the brand.
• Working in a highly collaborative and fast-paced environment.
• Fostering meaningful client experience and building client networks.
• Keeping yourself updated with latest trends and innovation in the world of Beauty.
• Trying new approaches to tackle own work and opportunities to learn new knowledge and skills.
• What you can bring to the team Excellent communication and relationship building skills.
• Passion for Fragrance, Makeup or Skincare.
• Fast-paced and collaborative working style.
• Creativity in your ways of working.
• Knowledge of beauty trends.
• Experience and Qualification Possess retail experience and selling skills is a plus.
• Possess overall pleasant appearance.
• Knowledge of operations.
• Able to work in fast-paced environment.
• Technology savvy and digital trend awareness.
• Language skills in English and Chinese is preferred.
• At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

ทักษะ:

Digital Marketing, Risk Management, Compliance

ประเภทงาน:

งานประจำ

• Provide consultant service to business, major in digital transformation including LINE, CRM, e-Commerce, digital marketing, digital retail experience.
• Be local point of contact to Regional & Global digital counterparts to drive Chanel's brand value in digital means.
• Provide local insight and manage the execution of global digital projects.
• Influence stakeholders and work closely with them to determine acceptable solutions.
• Develop business cases and drive smooth development, deployment, adoption and operations of the digital/technology solution.
• Learning and understanding the business models and processes by working close with business team. Strong business awareness to identify the opportunities both through demands and challenges.
• Good in thinking and methodology to summarize and analysis As-Is and To-Be with landing solutions. Especially in E-commerce, digital marketing, digital retail experience.
• Analyze requirements, create business requirements documentation (BRD) and simple user stories, finalize and obtain formal sign-off from approvers.
• Collaborate with the business team to ensure business requirements are aligned and the end-results match the requirements.
• Coordinate and develop validation and acceptance criteria, as well as coordinate/perform user acceptance testing efforts, to ensure acceptance of the eventual solution.
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment.
• Collaborate with key customers to ensure expectations are in-line with project goals and objectives.
• Hands on participation in SIT & UAT test cases development and verification with stakeholders.
• Track the project's progress against the project plan and collectively adjust the project plan to ensure effective completion based on defined project success measures.
• Drive issue resolution through issue and risk management. Escalate issues to the decision-making body as appropriate.
• Coordinate the change management for the initiative amongst local IT (for systems) and business (for processes) in order to deliver the Omni channel experience for customer.
• Monitor and ensure appropriate service levels from vendors are met.
• Ensure deployment and delivery time frames are met.
• Ensure vendor contract compliance.
• Make recommendations for service improvement plans and ensure actions are followed through to completion to a timely manner.
• Manage and monitor market Digital initiatives budget as required.

ประเภทงาน:

งานประจำ

• Inspire and bring out the best in your clients.
• Learn more to nourish a beauty culture.
• Be part of a collaborative and inclusive team.
• Demonstrate your passion and knowledge in Fragrance, Makeup or Skincare.
• Develop strong, lasting relationships with clients.
• You are energized by Working in a highly collaborative and fast-paced environment.
• Fostering meaningful client experience.
• Achieving targets.
• Learning about new trends and innovation in the world of Beauty.
• Self-development and opportunities to learn.
• What you can bring to the team Excellent communication and relationship building skills.
• Passion for Fragrance, Makeup or Skincare.
• Fast-paced and collaborative working style.
• Creativity in your ways of working.
• Knowledge of beauty trends.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Management, English, Thai

ประเภทงาน:

งานประจำ

• Identify, greet and welcome all clients entering the boutique with a warm, genuine and friendly smile.
• Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience.
• Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit.
• Ask for the customer name, purpose of the visit, and write down a small description identifying the customers' needs.
• Act as the liaison between the customer and the boutique team: knowing and keeping record of daily customer appointments, daily boutique roster, etc.
• Coordinate traffic flow during high volume times: in charge of queue management system.
• Clearly, confidently and articulately communicate with clients on a daily basis.
• Foster the development of clients' emotional connection to CHANEL.
• Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service.
• Remain up-to-date on all CHANEL collections.
• Qualifications Minimum Bachelor's Degree.
• Minimum 2 years of retail experience in customer service.
• Strong interpersonal and communication skills.
• Team player.
• Well-groomed, with a pleasant and dynamic personality.
• Excellent customer service and client centric mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Fluent English and Thai, Mandarin is a plus.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ทักษะ:

Management, Sales

ประเภทงาน:

งานประจำ

• Identify, greet and welcome all clients entering the boutique with a warm, genuine and friendly smile.
• Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience.
• Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit.
• Ask for the customer name, purpose of the visit, and write down a small description identifying the customers' needs.
• Act as the liaison between the customer and the boutique team: knowing and keeping record of daily customer appointments, daily boutique roster, etc.
• Coordinate traffic flow during high volume times: in charge of queue management system.
• Clearly, confidently and articulately communicate with clients on a daily basis.
• Foster the development of clients' emotional connection to CHANEL.
• Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service.
• Remain up-to-date on all CHANEL collections.

ทักษะ:

Social media, Sales, Problem Solving

ประเภทงาน:

งานประจำ

• Always present in a stylish and professional image of a CHANEL FRAGRANCE SPECIALIST, in line with CHANEL standards.
• Respects the uniform and grooming guidelines at all times to project the brand image. Lead as a role model to upkeep the standards of BA's grooming at POS.
• Ensure all communication/interaction with clients are in confidence and in line with CHANEL's image and standards.
• Ensures that work area is clean, tidy, hygienic and professional at all times; knows and respects Visual merchandising guidelines.
• Responsible for the cleanliness, tidiness and hygiene standards in Espace Parfum.
• Has a solid knowledge of the Brand, its heritage, modernity and know-how on Fragrance & Beauty business and a general understanding of Fashion and Watch & Fine Jewelry businesses, is able to share it with the clients as well as the team. ("Insider" attribute).
• Show curiosity to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning. ("Influencer" attribute).
• Experience Creator: the FRAGRANCE SPECIALIST surpasses client expectations. Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
• Provide personalized fragrance consultation to clients. Understand client's needs in fragrance, propose clients' signature fragrances with relevant scented creations to surpass client satisfaction.
• Share fragrance trends and tips with clients to educate and inspire them, and enrich their experience in using CHANEL fragrance products. ("Influencer" attribute).
• Proactively invite clients come back for fragrance consultation services and schedule appointments.
• Good time management during fragrance services by following service protocols & time frame.
• Host or assist in fragrance workshops/seminars and demonstrate brand expertise & professionalism.
• Embraces digital shopping trends and facilitate in delivering a seamless omni-channel experience for clients. ("Influencer" attribute).
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment to come up with unique moments made just for them. ("Story-Maker" attribute).
• Capable of sharing relevant CHANEL social media content to clients.
• Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.
• Business Driver: the FRAGRANCE SPECIALIST is performance-minded in order to achieve our objectives. Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business.
• Contributes to build the business by achieving sales targets, using all levers such as products, services, client database to retain, recruit and grow client return rate.
• Promote cross-selling by suggesting CHANEL makeup and skincare products.
• Seek continuous improvement in achieving higher performance and sales targets defined by counter/boutique manager.
• Be committed to KPIs of Espace Parfum by driving and tracking the targets and results on regular basis.
• Provide feedback on CHANEL fragrance products with client & retail insights.
• Maintain up-to-date knowledge of competitor products and launches, keep abreast of new trends in the market, esp on fragrance.
• Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Counter/Boutique Manager.
• Follow all operational procedures and guidelines regarding sales, returns, transfers, stock adjustments, inventory control, the utilization of selling promotion management and all policies.
• Be accountable for stocks at POS by overseeing stock receipts and regular stocktaking. Ensure data accuracy according to company policy and SOP.
• Manage Espace Parfum appointments to ensure optimization of usage.
• Maintain testers, tools and equipment in Espace Parfum.
• Use IT system to record sales figures for data analysis and reporting.
• Ensure all customer details and data are recorded and maintained properly under the destined company database via the company device. Customer Relationship Management data on each customer is kept up-to-date, in accordance to the policy on Collection and Protection of Company Data.
• Team Player: the FRAGRANCE SPECIALIST acts interdependently and demonstrates team spirit Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
• Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
• Be a role model to Beauty Advisors, inspire and elevate their capability in providing up-to-level fragrance services and creating fragrance sales.
• Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences.
• EXPERIENCE AND QUALIFICATION ISIPCA (Institut supérieur international du parfum, de la cosmétique et de l'aromatique alimentaire) training or other equivalent certificate(s) is a plus.
• At least 3 years' experience in cosmetic or retail industry.
• High interest in fragrance with good sense of smelling.
• Good skills in expressing with rich, elegant, emotional vocabularies.
• Good selling skills across the 3 categories with distinct passion and talent in fragrance.
• Basic makeup skills.
• Possess overall pleasant appearance.
• Knowledge of operations.
• Able to work in fast-paced environment.
• Technology savvy and digital trend awareness.
• Language skills (to be adapted locally).
• SOFT SKILLS AND ABILITIES Eagerness and willingness to take care of the client, basic understanding of client service.
• Interpersonal and communication skills, ability to establish emotional connection and build a relationship.
• Empathy and listening skills.
• Generosity and "art of caring", service-minded.
• Curiosity, openness and eagerness to learn.
• Problem solving and ability to deal with complexity and change.
• Self-awareness, self-confidence, self-learner.
• Performance-driven.
• Enthusiasm, energy and motivation.
• Storytelling and ability to engage and inspire.
• Team spirit, ethics and integrity.
• Positive attitude and body language, open mindset.

ประเภทงาน:

งานประจำ

• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าต้องตระหนักถึงหลักพื้นฐานของการปรับเปลี่ยนเสื้อผ้าของชาเนลและเสน่ห์ความงามของเสื้อผ้าเดิม/ซิลลูเอทของเสื้อผ้าที่จะแก้ไข.
• ปรับเปลี่ยนเสื้อผ้าตามรายละเอียดเฉพาะของลูกค้าเพื่อให้พอดีเหมาะสม และนำหลักการออกแบบ โครงสร้าง และสไตล์ของเสื้อผ้ามาปรับใช้อย่างเหมาะสม นั่นคือ.
• ซ่อมแซมหรือเปลี่ยนบางส่วนของเสื้อผ้าที่มีจุดบกพร่อง เช่น กระเป๋า ซิป ส่วนที่ติดเข้าด้วยกัน กระดุม ข้อมือเสื้อและซับใน.
• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าจะต้องทำการวัดตัวลูกค้าและทำการกลัดหมุด/ลองเสื้อให้ลูกค้า ถ้าเจ้าหน้าที่ดูแลด้านเสื้อผ้าไม่ว่าง.
• มีทัศนคติที่เป็นมืออาชีพเสมอ.
• มีส่วนร่วมในผลการปฏิบัติงานเชิงคุณภาพของเวิร์กช็อปและบูติค ทำการปรับเปลี่ยนเสื้อผ้าภายในระยะเวลาเตรียมการที่มี.
• ดูแลรักษาอุปกรณ์/เครื่องมือที่ใช้ในการปรับเปลี่ยนเสื้อผ้าและแจ้งเตือนเกี่ยวกับวัสดุอุปกรณ์.
• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าจะเข้าร่วมในการประชุมและการฝึกอบรมที่สำคัญทั้งหมดของบูติค โดยเฉพาะเมื่อเกี่ยวข้องกับแฟชั่นเสื้อผ้า (RTW).
• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าอาจได้รับการขอให้อธิบายเกี่ยวกับงานปรับเปลี่ยนเสื้อผ้าที่ทำเสร็จแล้วให้แก่ FA.
• เข้าใจถึงธุรกิจค้าปลีกและการปฏิบัติงานและขั้นตอนการค้าปลีกพื้นฐานของบูติค.
• รวบรวมเอกสาร (เช่น แบบฟอร์มการปรับเปลี่ยนเสื้อผ้า) ขั้นตอนดำเนินการ ตารางเวลา การวางแผน และการคาดหมายเกี่ยวกับคำขอ.
• เคารพและทำงานร่วมกับส่วนปฏิบัติงานสนับสนุนได้อย่างราบรื่น.
• ส่งเสริมการทำงานเป็นทีม สามารถยกระดับและทำงานร่วมกับบทบาทหน้าที่ต่างๆ ทั้งหมดในบูติคและเวิร์กช็อป (เจ้าหน้าที่ดูแลด้านเสื้อผ้า, FA, ผู้เชี่ยวชาญด้านสไตล์, หัวหน้าบูติค, DHOB ฯลฯ).
• พยายามสอบถามและยอมรับความเห็นติชมโดยเปิดใจกว้าง.
• ทำงานร่วมกับเจ้าหน้าที่ดูแลด้านเสื้อผ้าอย่างใกล้ชิดในทุกขั้นตอนของการปรับเปลี่ยนเสื้อผ้า.
• แลกเปลี่ยนคำแนะนำกับเจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้า/เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าฝึกหัดในทีม.
• ช่วยเหลือเพื่อแบ่งเบาภาระงานของเจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าคนอื่นๆ ในกรณีที่มีงานมาก.
• แสดงความอ่อนน้อมถ่อมตนและเต็มใจที่จะเรียนรู้และทำงานร่วมกับผู้อื่น.

ทักษะ:

Management, Sales

ประเภทงาน:

งานประจำ

• Identify, greet and welcome all clients entering the boutique with a warm, genuine and friendly smile.
• Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience.
• Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit.
• Ask for the customer name, purpose of the visit, and write down a small description identifying the customers' needs.
• Act as the liaison between the customer and the boutique team: knowing and keeping record of daily customer appointments, daily boutique roster, etc.
• Coordinate traffic flow during high volume times: in charge of queue management system.
• Clearly, confidently and articulately communicate with clients on a daily basis.
• Foster the development of clients' emotional connection to CHANEL.
• Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service.
• Remain up-to-date on all CHANEL collections.

ประเภทงาน:

งานประจำ

• Participate in formulating yearly plan for content and client's targeting strategy on digital platform.
• Responsible for and managing a smooth daily operation and being the contact person for digital-related content planning, coordination, and execution.
• Work closely with Client Strategy Manager to effectively integrated right content to the targeted client on digital platform.
• Gather, compile and analyze campaign results on digital platforms with recommendation and action plan.
• Campaign/ project communication.
• Post report for all asset and campaign communication.
• Support Client Strategy Manager on Local and seasonal gifting for client.
• Monitor the expenses of activities on related tasks under the job scope.
• Support Campaign Marketing activities and any other duties as assigned.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Procurement, Management, Negotiation, English, Thai

ประเภทงาน:

งานประจำ

• Prepare data for new / renovation of FBP counter and boutique brief, contain space study, site information, customer profile, provide zoning and function preference as well as other valid information for regional team to kick off the design of the project.
• Responsible for design of temporary counters / boutique, make proposal to regional team, get validation and production.
• Communicate with regional team on daily basis in design development. Abilities to sh ...
• Work closely with Visual Merchandising team, ensure coordination between retail design and VM requirement have aligned at design stage. Ensure fixtures production are precise and able to cater VM elements.
• Work closely to develop, educate, and review shop drawing with shopfitter and sign off for production.
• Do site and factory visit for fitting out and ensure production quality is not compromised and up to CHANEL standard.
• Monitor equipment and material inventory ensure to have sufficient stock and procurement process.
• Landlord and retailer relation management, make collaboration and negotiation where necessary.
• Liaise with internal team such as VM, retail, IT, and finance to orchestrate the project.
• Document existing counter information, counter opening report and photos.
• Facility management: Solid understanding of maintenance technical aspect. Abilities to train retail staff and outsource vendor in maintenance subjects.
• Monitor and manage one outsource staff in maintenance operation between retail staff and in charge where necessary.
• Manage maintenance expense budgets. Ensure all the costs are reasonable and compiled with company standards.
• Initiate retrofit project to improve counter visibilities or function improvement aspects.
• Person Specifications: Academic / Professional Qualifications Bachelor's Degree in Interior Design or Architecture.
• High levels of computer literacy; design program such as Sketchup, AutoCAD, Photoshop, and Illustrator. Familiar with Microsoft excel and other project management program is a plus.
• Good technical drawing literacy is required.
• Fluent in English and Thai both written and verbal, able to communicate smoothly in complex technical drawing.
• Aboard exposure is a plus.
• Work Experience Minimum 8 years experienced in similar role or related field. Preferably in cosmetic, retail, hospitality, and lifestyle product.
• Experience in fast paced environment and global brand is a plus.
• Required Competencies Strong sense of aesthetic, such as composition and proportion.
• Detail oriented with strong problem-solving skills.
• Passion for luxury business.
• Highly motivated and eager to learn.
• Good Team player as well as able to work independently.
• Able to work under pressure and cope with overlapping project timeline.
• Willing to travel outside Bangkok for assignment and flexible working over the weekend or night shift in some circumstance.

ทักษะ:

Flash

ประเภทงาน:

งานประจำ

• Provide personalized skincare consultation/flash facial service to clients. Understand client's needs in skincare, propose personalized skincare program that delivers accurate results to ensure client satisfaction.
• Share beauty trends and Chanel facial techniques and tips with clients to inspire them to explore our Beauty range.
• Coach and offer skincare knowledge to Beauty Advisors as a voice of influence and inspiration.
• Monitor category performance and partner with the boutique manager on ideas to improve client interest in the category.
• Actively retain and recruit clients while developing your client portfolio.
• WHAT WE ARE LOOKING FOR Expert knowledge in beauty trends and culture, with an excellent understanding of the skin and skin treatments.
• Storytelling capability and ability to engage and inspire clients and team members.
• Proactive attitude, a self-learner and influencer of makeup practice.
• Professional knowledge and certification in beauty therapy or equivalent diploma / certificate.
• Professional image to lead as a role model in the skincare category.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Recruitment, Sales, Thai, English

ประเภทงาน:

งานประจำ

• Act as a Brand ambassador on the boutique floor and beyond.
• Provide direction and drive your team to fulfill your boutique's mission and objectives.
• Grow and inspire boutique team to surpass the expectations of clients.
• Work with Retail Manager and Head Office to build a client-centric boutique culture.
• You are energized by Inspiring and Leading a team Provide direction and drive boutique team to be motivated and understand Chanel vision and mission.
• Work with Retail Manager and/or Fashion General Manager to define the overall goals and directions in boutique to drive performance to align with Chanel standard.
• Grow and develop boutique team members to identify individual development plans.
• Communicate regularly to the boutique team to inspire them and reinforce on any boutique performance or business updates.
• Define and adjust manpower needs. Work closely with Retail Manager and HR in recruitment process to retain and develop talents.
• Building a Client-centric Boutique team Grow and inspire boutique team to surpass the expectations of clients and to develop a Client-centric culture.
• Ensure that Customer Experience Management (CEM) data on each customer is captured accurately and up-to-date for any client engagement analysis.
• Leading Boutique Operations Work with Retail Manager and/or Fashion General Manager on sales targets. Drive sales on a daily / weekly / monthly basis with the team, analyze variance against sales targets and take appropriate actions to achieve sales target.
• Foster close partnerships with other divisions to achieve business objectives in an area of Customer Experience Management or Merchandise & Inventory management.
• Upholding the image of the brand Act as a Brand ambassador on the boutique floor and beyond.
• Ensure window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Provide innovative suggestions to ensure VM in the boutique are executed well.
• Qualification Requirements Minimum of 5-7 years of management role in retail.
• Experience in Luxury Fashion is a strong advantage.
• Excellent communication, able to adapt communication style to suit with different audiences.
• Fluent in Thai and English.
• Experience in people management with a team of at least 20 or more is a strong plus.
• Able to understand and synthesize business and market intelligence.
• Strong analytical with decision-making skills.
• Well groomed, with a pleasant and dynamic personality.
• Passion for luxury fashion, strive for excellence and eye for details.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ทักษะ:

Sales, English, Thai

ประเภทงาน:

งานประจำ

• Communicates the importance of image to the boutique team, and sets a good example.
• Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
• Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Ensures or appoints senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
• Manage and inspire the Boutique team Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports' well-being, and actively participating in their professional development.
• Formulates performance management objectives and appraises the Fashion Advisors, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.
• Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
• Partners with Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Supports the team in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them.
• Sets high standards in all aspects of customer service and motivates the boutique team to achieve these standards via: Effective handling of feedback.
• Adhering to exchange and return guidelines.
• Capturing and keeping up-to-date data of each client.
• Assists in inculcating a positive mindset towards returns and exchanges. Understands in general the customer's needs and expectations, and drives the boutique team members to fulfill these needs and expectations.
• Properly manage Merchandise & Inventory Directs or appoints senior boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Retail Operation Manager.
• Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.
• Conducts or appoints senior boutique team member to conduct regular cycle count of inventories; personally, conducts the annual full inventory count.
• Adheres to Company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage, or damage. Monitor and perform spot checks to ensure that these controls are being followed.
• Effectively manage day-to-day Operations Rotates with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Designs and reviews roster to maximize staff strength in accordance to traffic demands and trading patterns.
• Ensures all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Ensures daily sales and appropriate paperwork is accurately completed.
• Ensures daily and monthly sales targets are achieved for the store.
• Provides qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
• Attends to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the GM Fashion as needed.
• Qualifications Minimum 3-year experience in managing a team of no less than 10 members.
• Fluent in English and Thai, Mandarin a plus.
• Knowledge of Store operations management.
• Experience in Luxury Fashion is a strong advantage.
• Effectively manage day-to-day Operations.
• Leadership and Management skill.
• Passion for luxury fashion, strive for excellence and eye for details.
• Good analytical skills.
• Able to understand and synthesize business and market intelligence.
• Develop clear and challenging but achievable goals and maintain commitment to goals even in difficult situations.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Teamwork

ประเภทงาน:

งานประจำ

• Deliver exceptional Customer Service to customers in line with CHANEL standards.
• Ensure all Customer service and after-sales requests are handled according to guidelines.
• Build long term relationship with customer on professional manner.
• Image & Merchandising Ensure own grooming is in line with the CHANEL image.
• Maintain window and boutique displays to reflect the essence of the seasonal collection.
• Work with Visual Merchandiser to ensure front of house merchandise are arranged in accordance to CHANEL display guidelines.
• Sales Achievement Strive to achieve sales targets without compromising service excellence.
• Track sales on a daily/weekly/monthly basis to ensure own targets are met.
• Monitor quota on all categories of product before closing the sales with client.
• Operations Adhere and carefully follow the Boutique Operations Manual.
• Follow procedures to prevent theft / fraud in the boutique and prevent security breaches.
• Ensure assigned tasks by the immediate Supervisor are completed timely and orderly, e.g. stock-take accuracy, stock preparation, monthly stock counting, stock arrangement, cleanliness of back of house, After Sales process.
• Teamwork Actively participate in regular meetings to optimize teamwork and initiatives (morning briefings, monthly meetings, training).
• Share knowledge, market intelligence and information with team members to help build a high-performance team.
• Show drive & initiative to support team members at work when needed.
• Ensure there is a clear and transparent communication with all team members.
• Academic / Professional Qualifications Minimum Bachelor degree (any field)
• Work Experience Minimum 2 years of retail experience (preferable) especially in luxury fashion is a plus or minimum 2 years of service industries
• Required Competencies Passionate about Fashion.
• Highly motivated and fast-learner.
• Excellent customer service and selling skills with natural gesture.
• Well groomed, with a pleasant and dynamic personality.
• Good interpersonal and communication skills.
• Good team player.
• Disciplined and honest.
• Able to withstand retail working hours and work on weekends and public holidays.
• Key Interactions:
• Internal Fashion HQ.
• Warehouse team.
• Trainer.
• External Customers.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Act as an internal boutique learning specialist and supports boutique staff in their learning journey and growth in the workplace.
• Customize learning solutions and individualized coaching methods.
• Be the Fashion Advisors' trusted "go-to" advisor in Learning and Development.
• To engage and develop the boutique sales force and transmit brand values to inspire them to provide exceptional client experience, as well as to enjoy, learn and grow whilst doing so.
• To facilitate in-boutique training, learning solutions (including digital ones) and field coaching and follow-up.
• Partner with Head of Boutique to strategize and develop a comprehensive people development plan to plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives.
• To ensure and measure learning and coaching effectiveness in order to achieve learning and business objectives.
• Onboard new hires in the boutique.
• Proactively provide new people intelligence or pulse of the retail teams to the leadership team.
• Qualifications Minimum bachelor's degree (any field).
• At least 3 years' work experience in a coaching/training/mentoring/learning & development/ training in Fashion related business.
• Excellent interpersonal and coaching skills.
• Strong passion for people development and client service excellence.
• Strong presentation and communication skills.
• High energy level, ability to exercise assertiveness when required.
• Organized and able to work independently with minimal supervision.
• Ability to work at the boutique and retail hours.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL