Responsibilities

• Provide first level of contact for customers and the engineer assistance over the email or phone.
• One-Stop Services for All Customer Need is 24 /7 365 days a year.
• Logs the problems to systems and assign the case to support team.
• Monitoring network alarm Handling and Escalation.
• Follow-up the case and update customer status and information.
• Generate ticketing system reports daily, weekly, monthly.
• Troubleshooting, resolving, and communicating networking issues to other employees and management.
• provide remote support to on-site engineers and end users/customers during installation. Able to on-site service would be an advantage.

Skills / Attributes

• Experience in IT helpdesk, support, and monitoring is a plus
• Ability to work independently and as a team player
• Ability to learn and multi-task in a fastpaced environment
• Basic understanding of Networking is a plus
• Must be able to work on shifts to support a 24x7 x365 network operation. Shift work including nights and weekends. On-call environment

Qualification

• Experiences: 0 - 3 years
• Education: Bachelor's Degree in Information Technology or any related fields