ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Management

ประเภทงาน:

งานประจำ

• บริหารจัดการด้านการปฏิบัติงานเกี่ยวกับการปฏิบัติการพิเศษ โดยมีวัตถุประสงค์เพื่อ ให้พนักงาน ผู้บริหาร ลูกค้า และอาคารสถานที่ ปลอดภัยจากอัคคีภัย ภัยคุกคามจากวัตถุระเบิด และอุบัติเหตุต่างๆ ทุกหน่วยงานในบริษัท.
• อำนวยความสะดวกสบาย ในการติดต่อประสานงานระว่างหน่วยงานภายในและภายนอก โดยมีศูนย์คอมมานโพสต์ เป็นสื่อกลาง ในการรับและส่งเรื่องราวต่างๆ.
• กำกับ ดูแล การปฏิบัติงานเกี่ยวกับการปฏิบัติการพิเศษ ของอาคารศูนย์การค้าไอคอนสยาม เช่น ด้านป้องกันและระงับอัคคีภัย, ศูนย์สื่อสาร, ตรวจตราและป้องกันวัตถุต้องสงสัย, Lost & ...
• ให้คำแนะนำในการปฎิบัติงานและการตรวจความปลอดภัยในพื้นที่ให้กับผู้ใต้บังคับบัญชาได้เป็นอย่างดี.
• กำกับดูแลพื้นที่ได้ตามเป้าหมาย แผนงาน บทบาทและหน้าที่รับผิดชอบของแต่ละทีมงานที่ส่งผลกระทบต่อองค์กรในวงกว้างได้อย่างมีประสิทธิภาพและสามารถวางแผนปฎิบัติงานประจำวัน/ประจำปีอย่างถูกต้องมีประสิทธิภาพ.
• ต้องผ่านการอบรมฝึกซ้อมอัคคีภัยขั้นสูง, ข้าราชการเหล่าทัพต้องผ่านหลักสูตรการรักษาความปลอดภัยบุคคลสำคํญ, ผ่านหลักสูตรการรบพิเศษของเหล่าทัพ.
• มีประสบการณ์ด้านการบริหารงานการป้องกันวินาศภัยอย่างน้อย 5 ปีขึ้นไป.
• สามารถจัดการฝึกซ้อมตามแผนป้องกันและระงับเหตุ ที่อาจจะเกิดขึ้นในอาคารศูนย์การค้าไอคอนสยาม.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Legal, Thai, English

ประเภทงาน:

งานประจำ

• Draft and review various types of agreements, term sheets, MOUs, LOUs, powers of attorney, legal notices, applications, and other legal documentation.
• Review due diligence reports, undertake legal research and preparation of legal notes, memoranda, and opinions.
• Draft and review share purchase agreement, shareholder agreement, licensing, and financing.
• Manage process of coordinating with external legal counsel Perform other related duties as assigned.
• Perform other related duties as assigned.
• Basic Qualifications:
• Bachelor Degree in Law.
• At least 3-5 years experiences in related field.
• Attorney-at-Law License, the Lawyers Council of Thailand.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, Market Research, English

ประเภทงาน:

งานประจำ

• Initiate and execute online campaign and align with merchandising team to leverage sales by increasing customer penetration.
• Understand customer needs with professional data resource performance, gather & Analyze data, info from campaign evaluation to find out key source of sales and transaction growth in order to synergize Omni-channel.
• Collaborate all strategy plan between functions incl. promotion, media, coupon, seasonal event and ensure all activities are delivered right for the customers.
• Monitor and track result of activity to ensure execution effectiveness.
• Work closely with Digital Marketing Team, Creative and related team in executing Marketing campaign.
• Bachelor Degree of higher in Marketing/Business Administration or any related field.
• 2-3 at least experience in E-commerce Platform/ Enabler.
• Sales driven in Marketplace (Platform).
• Implement Strategic sales plan which align with company direction.
• Able to execute sales and promotion plan.
• Data driven with Analytical skill by using platform tools or Internal Data.
• Good command of spoken and written English.
• Have Sense of Urgency.

ทักษะ:

Data Analysis, Project Management, English

ประเภทงาน:

งานประจำ

• Conduct data analysis and deep dive on cancellation/fulfillment performance to identify problems and propose action plans.
• Cultivate understanding of customers/sellers pain points and customers/seller needs in fulfillment operation.
• Design and Upgrade fulfillment policy to improve seller fulfillment performance and buyer experience.
• Propose and lead end-to-end product solutions to improve seller fulfillment performance and buyer experience.
• Monitor progress of the projects and performance metrics.
• Degree holders.
• Strong data analysis skills (SQL capability is a must).
• Ability to multi-task, work under pressure and adapt to changes.
• Project management skills and capability to work cross-functionally.
• Good to have:
• Experience in business operation, business analysis, consulting, tech industries is a plus.
• Proficiency in Chinese is a plus.

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Collaborate with Account Sales team to identify AIS Business solutions and IoT sales opportunities, fostering customer relationships.
• Generate innovative business ideas, pursuing potential deals for new product models and revenue streams.
• Deliver sales presentations, proposals, and negotiate with key customer executives.
• Co-manage Big Projects, leading technical kickoff and strategic project coordination.
• Develop project plans, budgets, and resource allocation.
• Establish schedules and metrics for measuring results.
• Strong relationship-building skills with internal and external stakeholders.
• Client-centric approach with the ability to work onsite.
• Proficiency in managing customer satisfaction and expectations.
• Skilled in team-building and thriving in high-pressure environments.
• ทักษะที่จำเป็น.
• Sales.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Big Data, Contracts, Negotiation, English

ประเภทงาน:

งานประจำ

• Merchandise PlanningAnalyze consumer buying patterns and predicting future trends based on e-commerce sales big data.
• Sourcing targeted assortment from existing and new suppliers based on wishlist.
• Negotiate on supply price to get a competitive price.
• Review performance indicators (e.g. sales, discount levels, traffic and conversion rate).
• Write reports and forecast sales levels on a weekly and monthly basis for owning categories.
• Pricing and sales managementManage on product pricing to balance sales and margin.
• Own product P&L, responsible for margin.
• Participate in promotional activities and works with traffic team to develop sales for merchandise.
• Inventory ManagementManage timely entry and maintenance of purchase orders and final orders.
• Track the status of requisitions, contracts, and orders.
• Ensure availability and order of stocks proportionate to merchandise movements.
• Vendor ManagementMeet suppliers and negotiate terms of contract.
• Maintain relationships with existing suppliers and sourcing new suppliers for future products.
• Contact suppliers in order or schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problem.
• Key Qualifications:
• 2+ years of working background of sourcing/purchase/retail in related categories.
• Experience in sales and stock management, strong result driving.
• Price negotiation experience and capability in certainr aea, be familiar with industry cost.
• Fluent in Chinese or English communication.
• Strong data analysis skills and knowledge of Microsoft Office.
• Sales Analysis and Forecasting.
• Systems skills (merchandising system, Microsoft applications).
• Hold a bachelor degree.

ทักษะ:

Assurance, Management

ประเภทงาน:

งานประจำ

• Provide assurance to management on key business process, review existing process & provide recommendations, assist business process.
• Monitor and follow up operation processes.
• Consult to business process owner to implement new process as needed.
• Writing a policy & procedure as needed.
• Recruiter.
• Sumalee Lortragool (สุมาลี หล่อตระกูล).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Python, Power BI, Statistics, English

ประเภทงาน:

งานประจำ

• Manage project control and design for capacity planning and expansion of Mobile Core network NEs/Nodes (EPC, IMS, HSS, DGW, Signaling Network, CS Core) for 3G/4G/5G.
• Plan Nationwide Mobile Core network components for Mass and Corporate services implementation, commissioning, and integration (EPC, IMS, HSS, DGW, Signaling Network, SBC, CS Core, NFV platform).
• Develop workflows or automated tools for maintaining Mobile Core network parameters consistently across nodes and master files.
• Collaborate with Mobile Core Architecture & Solution team to align/deploy/implement mobile core network roadmap/solutions.
• Verify and test new software & hardware, summarize SW quality, participate in Proof of Concept (PoC) projects.
• Consolidate standard KPIs, align Mobile Core statistics, set up monitoring tools, Capacity alert tools.
• Bachelor's or Master's Degree in Telecommunication or Computer/IT Engineering.
• 5-7 years of experience in Mobile Core Network Planning/Operation, particularly in Data Package Core Network.
• Experience with 3G/4G EPC Core, IP Network, Diameter & Signaling, IMS Core Network, IPV6, 5G Fundamentals, NFV.
• Programming skills supporting planning tools such as Python, Power BI, knowledge in Database, AI/ML.
• Data analytic skills preferred.
• Proactive, service-minded, and idea initiative.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Network Infrastructure, VMware, Fast Learner, English

ประเภทงาน:

งานประจำ

• Support in system architect to plan, manage and improve system efficiency.
• Internet system service planning and implementation.
• Verify and audit the capacity of the system to support application services efficiently.
• Capacity and availability management in internet system.
• Managed and consulting team for service planning and operation in internet system and monitoring system.
• Managed EDS Internet systems service operation and system performance.
• Managed EDS monitoring service (CACTI, Zabbix, Grafana).
• Manage new system such as Zabbix for monitoring system support for EDS last mile and E2E service monitoring and EDS link monitoring. And NFV system infrastructure for support Centralized Firewall service and other.
• Support quality management for system operation such as Email, DNS services application and related systems.
• Support quality management for EDS monitoring system such as CACTI, Zabbix, Grafana.
• Support quality management in NFV (Network Function Virtualization) system for planning and management support to customer services.
• 3rd tier support in internet system services (Email, DNS, Log, CAS, etc.) and monitoring system for technical trouble shooting.
• Provide solutions to issues.
• Improve existing system such as Network monitoring system.
• Bachelor s Degree or master s degree in computer engineering, telecommunication, IT or related fields.
• Has 10 years or more of experience in management computer system and system admin related to computer engineer or IT network infrastructure business. People management.
• Problem management and decision-making skill.
• Has ability to learn and has knowledge in IT networking and system admin.
• Experienced in (Email, DNS, Zabbix, Cacti, VMware).it will be an advantage.
• Good communication in English, Positive attitude, reliable and working time flexibility.
• 2nd Tier Engineer.
• Role & Responsibility:
• Technical support enterprise network project and tropically consultant based on after sale services.
• Complete 2nd tier technical support.
• Managing and supporting in technical to Service Desk team.
• Able to configuration and operation on network switch and router (traditional network ex. Cisco, Juniper, Huawei, H3C, Fiber Home).
• Able to support and operation on firewall/SD-WAN (Fortinet, Palo Alto, etc.).
• Able to provide network implementation with standard and advance configuration depends on customer require.
• Able to suggest proper network operation such as L2VPN, L3VPN, VPLS, GRE Tunneling, IPSEC etc.
• Communicating with clients and providing in-person and phone support, if required.
• Troubleshooting and resolving technical issues.
• Bachelor s Degree or master s degree in computer engineering, Computer Science, or other related fields.
• Hand-on experience in manage/consult for router, L2 L3 switch, firewall, IPS, proxy, Cloud solution, Microsoft service for minimum 5-10 years.
• Positive attitude, Strong analytical skills, and solid understanding of production support processes - Self-motivated, fast learner, and have strong service minded.
• Strong experience 5 years for managing team.
• Good personality and communication skill.
• Valid certificate of Cisco CCNP will be advantage, Valid certificate of FortiGate NSE4, NSE7 will be advantage, Valid certificate of Palo Alto PCNSE or PAN-OS will be advantage.
• Excellent on IT Service Management, project management.
• English communication is excellent.
• Incident Specialist.
• Role & Responsibility:
• Incident team lead empowers other team members of Enterprise Major and Critical Incident of TELCO and ICT Services and Major and Critical incident of SKA customer.
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment.
• Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule and conduct incident reviews.
• Identify, initiate, schedule and conduct incident reviews to find out the improvement plan for each major and critical incident.
• Manage major and critical Incident to resolved with in SLA committed.
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
• Bachelor's degree in information technology, engineering, or a related field.
• At least 8 years experience working in Telecom & IP Networking.
• Excellent managerial skills and ability to collaborate with team members.
• Strong problem solving, analytical, judgment, negotiation and decision making and time management skills.
• ITIL knowledge will be an advantage.
• ISO knowledge will be an advantage.
• English communication is excellent.
• Excellent communication skills and problem-solving skills.
• Positive attitude, reliable and working time flexibility.
• Good service minds and a good mindset.