Customer Service Representative - Thai (Bilingual - Hospitality Industry) - Bangkok

Job Locations

TH-Bangkok-Bangkok

Requisition Post Information*: Posted Date

Category

Customer Service/Support

Country

Thailand

Overview

We are seeking a customer-focused and enthusiastic Customer Service Representative (Native Thai) to join our team in Bangkok. The ideal candidate is a native Thai speaker with strong English communication skills, a passion for delivering exceptional customer experiences, and a background in the hospitality industry. Previous experience in a BPO or call center environment is preferred.

Qualifications

• Bachelor's degree in any discipline.

• Native-level proficiency in Thai (minimum C1 level).

• English proficiency at B2 level or above.

• Prior experience in the hospitality industry is required.

• Previous customer service experience in a BPO or call center environment is preferred.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to multitask and work effectively in a fast-paced environment.

• Customer-oriented mindset with a positive and professional attitude.

Responsibilities

• Provide excellent customer support to Thai - English speaking customers through phone, email, chat, or other communication channels.

• Respond to customer inquiries promptly, professionally, and accurately.

• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.

• Escalate complex cases to the appropriate teams when necessary.

• Maintain accurate records of customer interactions in the system.

• Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

• Follow company policies, procedures, and service standards.

• Collaborate with internal teams to ensure timely issue resolution.

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