Community Operations Specialist Do you have a passion for social media and how it empowers, inspires and brings people together?

Join our new team and be part of a world-famous company culture and work with an international team of advocates that support millions of communities in Thailand and across the world connect around the things they care about.

Our team in Bangkok is currently looking for Community Operations Specialist

• Assist a social network community and help resolve inquiries empathetically, accurately and on time.
• Make well-balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on social network such as requests for account support and reports of potentially abusive content.
• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Enforce social network community's Terms of Use by carefully monitoring reports of abuse on the site.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

• Fluency in written and spoken Thai and English
• A deep interest and understanding of online media and social networks
• Strong leadership, efficiency, accuracy and empathy
• Awareness of current cultural, political and social events in Bangkok
• Goal-oriented work approach and flexibility
• Minimum 1 year experience