We are seeking a highly organized and customer-focused individual to join our team as a Reservation Executive. In this role, you will be responsible for handling a variety of reservation-related tasks, including answering inquiries, processing bookings, and maintaining accurate records. You will also work closely with our team of reservation agents to ensure that our guests receive the highest level of service.

Responsibilities:

• Process incoming reservation requests via phone, email, and online channels

• Verify guest information and ensure accuracy of reservation details

• Process booking requests accurately and efficiently

• Maintain accurate reservation records

• Follow up on invoices to be sent to accounting

• Prepare and submit tour budgets and tour advances for accounting

• Resolve any booking issues or discrepancies

• Provide support to other reservation agents as needed

• Stay up-to-date on company policies and procedures

• Participate in training and development opportunities

Qualifications:

• High school diploma or equivalent

• Minimum of 1 year of experience in a customer service or hospitality role

• Excellent written and verbal communication skills in both Thai and English

• Strong organizational and time management skills

• Proficient in Microsoft Office Suite

• Ability to work independently and as part of a team

• Positive attitude and a willingness to go the extra mile

Benefits:

• Competitive salary and benefits package

• Opportunity to work in a fast-paced and dynamic environment

• Chance to gain experience in the tourism industry

• Professional development and training opportunities