Responsibility:

• Oversee and manage respective teams responsible for managing onsite content curation, Sales and Phone Dating Consultant management.
• Leading the team by acting as coach, mentor and role model.\
• Managing great end-to-end customer journey from product discovery to product purchase to after-purchase services
• Ensuring that Standard Operating Procedure is followed at all times to ensure global brand consistency
• Create a good relationship between the teams and driving engagement of associates
• Constantly improve sales and operation (Callback Team) effectiveness and efficiency to drive overall customer satisfaction and business KPIs
• Regularly observing, giving feedback to and evaluating both new and regular associates
• Contribute to the development of the company (e.g. business opportunities, legislation, competition, product development)

Also work collaboratively with the Marketing Team to:

• Promote the company's existing brands and introducing new products to the market.
• Analyze number of all sales leads generated to ensure that the sales team meets their quotas and goals.
• Research and develop marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Implement new sales plans and advertising.

Key challenges:

• Ensuring a consistently premium online and offline service
• Ensure great end-to-end customer journey from product discovery to product purchase to after-purchase services
• Meeting challenging targets regarding operation (Callback Team) and internal sales
• Leading, motivating and developing a team of people from diverse backgrounds and skills levels
• Ensuring there is coordination and teamwork across the Sales and Service departments
• Planning and prioritize to ensure both short term and long term Branch goals are achieved

Qualification:

• Bachelor’s degree or higher in any field
• Female and presentable as this is a client-facing role
• Age not over 38 years old
• At least 3 years of sales & management experiences
• Service-oriented, positive, extremely responsible and open-minded
• Excellent sales and networking skill, and the ability to make customer's satisfaction happen
• Driven and a team player
• Good command in English

What we offer:

• An exciting opportunity where you can assume responsibility and develop professionally
• A dynamic team with friendly, highly-qualified colleagues.
• A culture of mutual respect and an outstanding working environment
• Commission
• Health Insurance
• Provident fund

We look forward to receiving your application as well as your salary requirements. Candidates must be able to work on Saturday and Sunday, and replace a day off with chosen weekday.