CANDIDATE PROFILE

Preferred Education and Experience

• High school diploma or GED; 2 years' experience as supervisor level, OR
• Degree from an accredited university in Human Resources, Business Administration, or related major; 2 years' experience in the human resources as supervisor level, management operations, or related professional area.

Required

Qualifications

• Proficiency in reading, writing English (additional language required for certain positions)
• Proficiency in Microsoft Office Suite and HRIS system
• Excellent communication and interpersonal skills
• Ability to handle confidential information with professionalism
• Ability to work independently and collaboratively in a fast-paced environment
• Experience in visa and work permit processing is advantageous

Willing To:

• Work in contact with the general public using strong communication and customer service skills
• Demonstrate openness to adapt to different cultural contexts based on location
• Willing to be flexible across shifts as required by business needs

JOB SPECIFIC TASKS

Recruitment & Onboarding

• Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
• Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
• Assist employees with internal and external transfer requests and procedures.
• Monitor and assist managers/supervisors with hiring processes and issues.
• Coordinate and conduct applicants, reference checks, and social security number verification in accordance with company procedures.
• Maintain applicant flow, orientation and transfer request logs.
• Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment.
• Create and maintain new hire files and enter them into Workday.
• Create new employee personnel file.

• Assist with orientation of new employees.
• Train new hires on Human Resources processes, programs, policies, information systems, etc.
• Support visa and work permit documentation and application for expatriate employees, where applicable.

Compensation & Benefits

• Administer employee benefits programs, including insurance, provident fund, wellness programs, and other related programs, where applicable
• Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.

Administration

• Maintain confidentiality and security of employee and property records, files, and information.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, department orientation check list).
• Answer phone calls and record messages.
• Create and maintain filing through Human Resources Information Systems and documentation as needed.
• Generate Human Resources data reports as required or as requested.
• Serve as Human Resources subject matter expert and participate on project teams.
• Support Human Resources audits and documentation requirements.

Communications and Relations

• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
• Inform Human Resources management of issues related to employee relations within the division or property.
• Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
• Assist and support management and the leadership team with handling and resolving Human Resources issues.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.