ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation, Teamwork, Cantonese, Japanese, Mandarin

ประเภทงาน:

งานประจำ

• Learning & procedure driven.
• Ability to comprehend, analyze and present data.
• Identify issues and solutions to resolve them.
• Interpersonal Skills.
• Interpersonal Skills.
• Teamwork.
• Customer Service Orientation.
• Confidentiality.
• Communications.
• Communication (verbal/written) in English and one of Mandarin/Cantonese, Bahasa, Japanese or Thai.
• Listening.
• Telephone Etiquette Skills.
• Applied Reading.
• Ability to communicate to various levels of a complex organization.
• Personal Attributes.
• Positive Demeanor.
• Dependability.
• Integrity.
• Adaptability/Flexibility.
• Stress/Pressure Tolerance.
• Mature and Professional Attitude.
• Ability to work independently.
• Organization.
• Multi-Tasking.
• Time Management.
• Detail Orientation.
• Planning and Organizing.
• Computer Skills.
• Computer and word processing skills,.
• Proficient in Microsoft product suite.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

Cantonese, English

ประเภทงาน:

งานประจำ

• Handle in-bound calls within stipulated service levels.
• Assist customers in vacation planning and worldwide hotels reservations through the system.
• Assist in resolving customer care issues and handle customer enquiries.
• Takes responsibility for call logs and documentation into the system.
• Optimize booking opportunities and promote customer retention and loyalty.
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis.
• Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club.
• Send acknowledgement confirmation to members after every request.
• Post-Stay follow-up - to follow up based on customers' comments from Owner Satisfaction Survey, emails and phone.
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report.
• Fulfill trade for Marriott Reward Points and issue certificates.
• Collect Annual Dues, Maintenance Fee and Loan Payments.
• To generate upgrade and referral leads.
• Work closely with Contract Admin team to assist with contract modifications and resale inquiry.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill, Payroll

ประเภทงาน:

งานประจำ

• Regional Finance & Accounting teams.
• Onsite and Regional HR Leaders.
• Corporate Finance & Accounting Team.
• Business Unit Finance Leaders.
• Corporate and Regional Tax Team.
• Payroll Services Providers.
• Operational and Commercial Teams.
• Internal and external auditors.
• Overall responsibilities.
• Lead and manage Payroll Operations, ensuring high-quality and cost-effective service delivery.
• Ensure timely and accurate processing of employee reimbursements and payroll disbursements.
• Maintain a robust control environment in compliance with SOX, company policies, treasury and banking controls, and regulatory requirements.
• Oversee payroll operations across multiple markets within Asia Pacific.
• Drive process standardization, operational efficiencies, and continuous improvement initiatives.
• Lead and develop high-performing payroll operations teams.
• Support finance transformation and automation initiatives to enhance efficiency and controls.
• Manage risks, escalations, fraud prevention measures, and payment exceptions.
• Execute operational priorities and transformation initiatives under the direction of the RDFP.
• Lead day-to-day operations of payroll functions and ensure delivery against established performance targets and service levels.
• Provide leadership, coaching, and development for payroll teams.
• Serve as the regional functional Payroll Payment processes across Asia Pacific.
• Partner with HR, Treasury, and business stakeholders to identify service improvement opportunities.
• Develop and monitor KPIs, SLAs, and performance dashboards to drive operational excellence.
• Lead governance forums with key stakeholders to review performance, risks, control effectiveness, and improvement opportunities.
• Support organizational redesign and migration initiatives into centralized environments.
• Lead regional initiatives involving payment automation, transformation, payroll process improvements, and ERP enhancements.
• Monitor project timelines, budgets, risks, and benefits realization.
• Ensure payment processes align with both local compliance requirements and global standards.
• Make sound business decisions that balance stakeholder needs, operational realities, and long-term objectives.
• Monitor project timelines, budgets, risks, and benefits realization.
• Make quality business decisions that thoughtfully weigh the facts and understand the interests of stakeholders involved.
• Centralized Operations & Controls.
• Responsible for operational leadership and service delivery performance of payroll processes including finance operations. Accountable for achieving agreed service levels, process efficiencies, and quality standards.
• Payroll Operations.
• Act as primary finance owner for payroll governance across the region.
• Ensure payroll funding, payroll accounting, and disbursement processes comply with established internal controls.
• Review payroll-related balance sheet reconciliations and control account integrity.
• Ensure appropriate segregation of duties exists across payroll processing, approval, and payment activities.
• Monitor payroll compliance risks and coordinate remediation activities with HR and payroll service providers.
• Review payroll metrics, trends, and exception reports to identify process improvement opportunities.
• Ensure compliance with local labor laws, payroll regulations, tax requirements, and statutory obligations across all countries under scope.
• Treasury & Cash Management Partnership.
• Partner with Regional Finance & Accounting team and Corporate Treasury team to optimize payment cycles and working capital management.
• Support cash forecasting related to payroll payments.
• Oversee cash utilization processes.
• Support management of banking platforms and electronic payment systems.
• Collaborate with Regional Finance & Accounting team and Corporate Treasury team on initiatives involving payment automation and liquidity optimization.
• Governance and Controls.
• Serve as process owner for SOX controls relating to Payroll Payments.
• Ensure adherence to SOX, MVW policies, Delegation of Authority requirements, and banking controls.
• Perform regular control reviews to identify weaknesses and opportunities for improvement.
• Ensure audit readiness and timely closure of audit findings.
• Lead compliance reviews relating to financial, statutory, and corporate policy requirements.
• Maintain documentation of key controls, process maps, and operating procedures.
• Implement fraud prevention and payment verification controls.
• Lead remediation efforts for control gaps and audit findings.
• Support internal and external audits relating to payments and payroll processes.
• Drive a culture of accountability, compliance, and control consciousness across centralized payroll teams.
• Project & Transformation Leadership.
• Lead the execution of approved regional transformation initiatives and projects.
• Manage project plans, milestones, budgets, risks, and stakeholder communications.
• Coordinate cross-functional teams to ensure successful implementation and business adoption.
• Support business case development and benefits realization tracking.
• Drive automation and digital solutions that improve efficiency, control, and service quality.
• Provide regular project status updates and recommendations to the RDFP and leadership teams.
• Team Development.
• Build and lead high-performing, geographically diverse teams.
• Develop capabilities in centralizing payroll team, transformation, and project management.
• Drive a culture of continuous improvement, accountability, and innovation.
• Develop succession plans and capability-building initiatives within payroll functions.
• Collaborate with HR on workforce planning and capability building.
• Foster engagement and retention across in-market and payroll teams.
• Recommend organizational and operating model improvements to support payroll team effectiveness and scalability.
• Promote associate growth through mentorship, job shadowing, and rotation opportunities, fostering a culture of continuous development.
• Strengthen the organization by recruiting, motivating, and retaining talent, including remote or matrixed teams within the portfolio.
• Translate regional objectives into departmental goals and performance expectations for payroll team.
• Actively drive training programs by Regional or Corporate-led - to upskill team capabilities (technical, interpersonal or digital skills).
• Continuously enhance financial reporting by analyzing job tasks and structures to maintain strong controls, transparency, and operational efficiency.
• Work cross-functionally to identify and eliminate obstacles that hinder team performance and goal achievement.
• Candidate Profile.
• Preferred.
• Education and Experience.
• Bachelor's Degree in Finance or Accounting preferred; or related major.
• 8 -12 years of progressive payroll and accounting experience.
• Minimum 5 years of leadership experience managing payroll teams.
• Proven experience in leading Global Business Services organizations is preferred.
• Experience managing cross-border teams and complex regional operations.
• Proficiency in reading and writing in English (additional language required for certain positions).
• Positive, self-starter and highly driven.
• Strong business acumen and strategic thinking.
• Deep understanding of P2P and payroll processes.
• Working knowledge of payroll tax and statutory requirements across APAC markets.
• Expertise in process improvement (Lean, Six Sigma, automation).
• Excellent stakeholder management and influencing skill.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication and executive presentation skills.
• Experience with ERP systems (e.g., SAP, Oracle) and analytics tools (e.g., Power BI).
• This role requires flexibility to support business needs across time zones and may involve occasional travel within the region.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Bachelor's degree in related major;.
• Experience in Sales and Marketing in a medium to large Company.
• Required.
• Proficiency in reading and writing English (additional language required for certain positions).
• Work in contact with the general public using strong communication and customer service skills.
• Demonstrate openness to adapt to different cultural contexts based on location.
• Must be willing to be flexible across shifts as required by business needs.
• JOB SPECIFIC TASKS.
• Assisting the sales manager and Assistance Director of Sales & Marketing Operation in making sure that all employees (Sales manager/s, TO, SE, QA & Admin) are doing the job correctly. Updating daily and weekly sales numbers, SMS Score in the greenroom & Sales back office. Updating monthly last 9 periods number in the line order. Organizing monthly POS, SMS and TO working for ONE-ON-ONE. Preparing monthly ONE-ON-ONE folders for sales manager & TO. Keeping track of all sales results on a daily, weekly and monthly basis, and reporting issues to the sales managers. Effective communication within the Sales department and multi-department colleagues. Coordinate and prepare meetings and trainings (including meeting room set up with relevant documents and ready other materials, snacks and beverages when needed), performance appraisals, schedules, customer service surveys and tasks across groups to meet department needs. Attending "What's going on" meeting, daily sales meeting and daily TO meeting. Manage TO, SE, QA schedules. Including leave management (Annual leave, Public holiday leave, sick leave, special leave, etc.) from request form to approval/feedback and update in the system. Preparing New SE induction, training, distribution of work kit, manuals and other materials. Liaison with sales team members with HR dept. (Passport, Work permit, Business card and etc.) Liaison with team members personal things related to housing, transportation, flight tickets, insurances, other documentation, utilities management and other issues. Report and follow up qualification on team and individual SPIFFs to sales manager's, Assistance Director of Sales & Marketing Operation & Project Director's review, comment and/or approval and deliver approved payment instruction to Finance dept. Organizing and scheduling appointments between sales managers and multi-department colleagues. Coordinate events and communicate schedules in sales team. Collecting Three Reasons Form. Produce expense reports. Perform other duties as requested by management.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Handle in-bound calls within stipulated service levels.
• Assist customers in vacation planning and worldwide hotels reservations through the system.
• Assist in resolving customer care issues and handle customer enquiries.
• Takes responsibility for call logs and documentation into the system.
• Optimize booking opportunities and promote customer retention and loyalty.
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis.
• Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club.
• Send acknowledgement confirmation to members after every request.
• Post-Stay follow-up - to follow up based on customers' comments from Owner Satisfaction Survey, emails and phone.
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report.
• Fulfill trade for Marriott Reward Points and issue certificates.
• Collect Annual Dues, Maintenance Fee and Loan Payments.
• To generate upgrade and referral leads.
• Work closely with Contract Admin team to assist with contract modifications and resale inquiry.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Accounts Payable, Procurement, Accounting, Automation, Leadership Skill

ประเภทงาน:

งานประจำ

• Regional and Corporate Finance & Accounting teams.
• Shared Services and Regional Business Services leadership.
• Regional and Corporate Procurement Operation team.
• Corporate F&A Teams both in Asia Pacific and in the US including tax and treasury.
• Operational and Commercial Teams.
• Internal and external auditors.
• 3rd party vendors/contributors.
• Global Technology Support Team.
• JOB SPECIFIC TASKS.
• Payment Operations.
• Own and manage payment cycles across entities and currencies.
• Review, validate, and approve payment proposals prior to execution.
• Coordinate with Treasury on cash funding, liquidity, and payment prioritization.
• Manage payment calendars and optimize payment timing.
• Resolve complex payment issues, bank rejections, and exceptions.
• Support onboarding and maintenance of vendors by ensuring accurate banking information and adherence to validation controls, mitigating fraud risks.
• Stakeholder & Vendor Management.
• Act as the primary point of contact for all payment-related escalations, including urgent payment requests, missed/failed payments, and high-risk transactions, ensuring timely resolution and clear communication to stakeholders.
• Aligning payment priorities, funding requirements, and cash flow timing.
• Resolving invoice-to-payment issues impacting vendors.
• Ensure consistency in processes and compliance across entities.
• Collaborate with Treasury on liquidity planning, bank-related matters, and payment scheduling, ensuring optimal use of cash and adherence to funding timelines.
• Build and maintain strong relationships with key vendors and strategic suppliers.
• Payment delays or discrepancies.
• Bank return issues and rejected transactions.
• Invoice vs payment mismatches.
• Coordinating cross-functionally to drive closure.
• Reconciliation & Reporting.
• Perform and review bank and payment reconciliations.
• Monitor AP aging and payment KPIs (on-time %, exceptions).
• Cash outflow reporting.
• Payment accruals.
• Liability analysis.
• Support withholding tax and indirect tax reporting and compliance (where applicable).
• Track payment performance against KPIs (on-time payment %, exception rates).
• Shared Services Operations & Controls.
• Overall accountability for the shared services delivery of core financial processes.
• Ensure accurate recording of AP transactions in ERP systems.
• Ensure proper documentation and audit trails for all transactions.
• Support compliance with accounting standards, tax regulations and audit requirements.
• Act as control owner for payment-related SOX process.
• Ensure proper segregation of duties and approval hierarchy.
• Identify and mitigate fraud risks and control gaps.
• Support audits and ensure full compliance with policies and regulations.
• Maintain and update standard operating procedures (SOPs).
• Continuous Improvement & Transformation.
• Identify opportunities to streamline P2P processes and improve efficiency.
• Support automation initiatives.
• Participate in system enhancements and ERP upgrades - COUPA.
• Drive standardization across markets and entities.
• Leverage data and reporting tools to improve visibility and insights.
• CANDIDATE PROFILE.
• Preferred.
• Education and Experience.
• Bachelor's Degree in Finance, Accounting, or related field.
• 4-7 years of relevant experience in P2P / Accounts Payable, preferably in Shared Services.
• Experience with ERP systems.
• Strong understanding and experience in payments, banking platforms, and controls.
• Knowledge of multi-country payments and compliance.
• Strong stakeholder and problem-solving skills.
• Ability to meet tight deadlines.
• Proficiency in Microsoft Excel and financial systems.
• Experience with automation tools is an advantage.
• COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS.
• Managing Execution.
• Driving for Results - Meets deadlines and delivers high-quality outputs.
• Planning and Organizing - Prioritizes tasks effectively during close cycles.
• Building Relationships.
• Collaboration - Works effectively across teams and geographies.
• Customer Focus - Provides responsive support to internal stakeholders.
• Learning and Applying Professional Expertise.
• P2P Knowledge - Applies AP processes and controls effectively.
• Continuous Improvement - Drives efficiency and automation.
• Business Acumen - Understands impact of AP on cash flow and operations.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Financial Reporting, Project Management, Accounting, Automation, Leadership Skill

ประเภทงาน:

งานประจำ

• Regional Finance & Accounting teams.
• Shared Services Leadership.
• Global Business Services leadership.
• Corporate Finance & Accounting Team.
• Business Unit Finance Leaders.
• Tax and Treasury Team.
• Operational and Commercial Teams.
• Onsite and Regional HR Leaders.
• Legal.
• Internal and external auditors.
• 3rd party vendors/service providers.
• JOB SPECIFIC TASKS.
• Overall responsibilities.
• Lead and manage Shared Services operations, ensuring high-quality, cost-effective service delivery.
• Ensure timely and accurate month-end, quarter-end, and year-end financial close processes.
• Maintain a robust control environment in compliance with SOX, IFRS/US GAAP, and company policies.
• Oversee accounting operations across multiple markets within the Asia Pacific region.
• Ensure compliance with statutory, tax, and regulatory requirements.
• Drive process standardization, operational efficiencies, and continuous improvement initiatives.
• Partner with business and finance stakeholders to support decision-making through quality financial information.
• Lead and develop high-performing finance and accounting teams within Shared Services.
• Support finance transformation and automation initiatives to enhance efficiency and controls.
• Manage risks, escalations, and resolution of accounting and control issues.
• Execute Shared Services operational priorities and transformation initiatives under the direction of the RDSSP.
• Support the development and implementation of the regional Shared Services and transformation roadmap.
• Lead day-to-day operations of Shared Services functions and ensure delivery against established performance targets and service levels.
• Provide leadership, coaching, and development for Shared Services managers and teams.
• Serve as regional process owner for R2R operations across Asia Pacific.
• Provide accounting leadership and guidance on complex transactions, accounting treatments, and policy interpretations.
• Partner with business leaders and functional stakeholders to support operational decision-making and identify improvement opportunities.
• Support the RDSSP in developing and executing the regional Shared Services and transformation roadmap for Asia Pacific.
• Manage and execute regional projects including ERP enhancements, process migrations, system implementations, and automation initiatives.
• Prepare and deliver business cases and project updates to senior leadership.
• Ensure alignment between market specific requirements and global standards.
• Lead regional projects including system rollouts, ERP enhancements, and process migrations.
• Make sound business decisions that balance stakeholder needs, operational realities, and long-term objectives.
• Monitor project timelines, budgets, risks, and benefits realization.
• Make quality business decisions that thoughtfully weigh the facts and understand the interests of stakeholders involved.
• Drive accounting policy harmonization and adoption of global standards across markets.
• Shared Services Operations & Controls.
• Responsible for operational leadership and service delivery performance of Shared Services processes including R2R and related finance operations. Accountable for achieving agreed service levels, process efficiencies, and quality standards.
• Oversee delivery across R2R core processes, ensuring accuracy, timeliness, and compliance.
• Drive harmonization of processes and adoption of best practices across markets.
• Standardize processes across markets to drive efficiency and consistency.
• Implement robust internal control frameworks and ensure audit readiness.
• Maintain audit readiness and support statutory compliance across jurisdictions.
• Collaborate with Tax and Corporate Finance teams to ensure appropriate treatment of transactions and minimize risk exposure.
• Leverage automation and analytics to improve efficiency and enhance reporting capabilities.
• Identify operational risks and control gaps and coordinate remediation activities with business and corporate stakeholders.
• Financial Close Management.
• Oversee monthly, quarterly, and annual close activities across all entities under scope.
• Ensure timely completion of close activities and compliance with reporting deadlines.
• Review and approve journal entries, accruals, provisions, and adjustments.
• Ensure completeness and accuracy of financial statements and management reports.
• Lead close optimization and close acceleration initiatives.
• Balance Sheet Governance.
• Ensure all balance sheet reconciliations are completed accurately and timely.
• Establish governance over high-risk accounts and aging reconciliations.
• Review and challenge unusual balances, trends, and reconciling items.
• Ensure resolution of outstanding balance sheet issues within established timelines.
• Financial Reporting.
• Oversee preparation and submission of management and corporate reporting packages.
• Ensure compliance with IFRS, US GAAP, statutory reporting requirements, and corporate accounting policies.
• Review financial results and investigate significant variances.
• Support external financial reporting requirements where applicable.
• Serve as control owner for key R2R SOX processes.
• Lead financial risk assessments across entities and processes.
• Ensure full compliance with internal control requirements and corporate policies.
• Maintain audit readiness at all times.
• Lead remediation plans arising from internal and external audits.
• Review accounting judgments and estimates for compliance and appropriateness.
• Ensure proper documentation of accounting policies and standard operating procedures.
• Maintain a strong control environment through regular assessments, risk reviews, and compliance monitoring.
• Establish structured project governance and reporting frameworks.
• Manage risks and dependencies across markets and functions.
• Drive financial governance and transparency across Shared Services operations.
• Deliver measurable outcomes including cost savings, cycle-time reduction, and quality improvements.
• Project & Transformation Leadership.
• Lead the execution of approved regional transformation initiatives and projects.
• Manage project plans, milestones, budgets, risks, and stakeholder communications.
• Coordinate cross-functional teams to ensure successful implementation and business adoption.
• Support business case development and benefits realization tracking.
• Drive automation and digital solutions that improve efficiency, control, and service quality.
• Provide regular project status updates and recommendations to the RDSSP and leadership teams.
• Team Development.
• Build and lead high-performing, geographically diverse teams.
• Develop capabilities in Shared Services, transformation, and project management.
• Drive a culture of continuous improvement, accountability, and innovation.
• Develop succession plans and capability-building initiatives within Shared Services functions.
• Collaborate with HR on workforce planning and capability building.
• Foster engagement and retention across in-market and shared services teams.
• Recommend organizational and operating model improvements to support Shared Services effectiveness and scalability.
• Promote associate growth through mentorship, job shadowing, and rotation opportunities, fostering a culture of continuous development.
• Strengthen the organization by recruiting, motivating, and retaining talent, including remote or matrixed teams within the portfolio.
• Translate regional objectives into departmental goals and performance expectations for Shared Services teams.
• Actively drive training programs by Regional or Corporate-led - to upskill team capabilities (technical, interpersonal or digital skills).
• Continuously enhance financial reporting by analyzing job tasks and structures to maintain strong controls, transparency, and operational efficiency.
• Work cross-functionally to identify and eliminate obstacles that hinder team performance and goal achievement.
• CANDIDATE PROFILE.
• Preferred Education and Experience.
• Bachelor's Degree in Finance or Accounting preferred; or related major.
• CPA, CA or equivalent qualifications.
• 8 -12 years of progressive accounting and finance experience.
• Minimum 5 years of leadership experience managing accounting teams.
• Proven experience in leading Shared Services or Global Business Services organizations is preferred.
• Experience managing cross-border teams and complex regional operations.
• Proficiency in reading and writing in English (additional language required for certain positions).
• Positive, self-starter and highly driven.
• Strong business acumen and strategic thinking.
• Deep understanding of Record-to-Report processes.
• Expertise in process improvement (Lean, Six Sigma, automation).
• Excellent stakeholder management and influencing skills.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication and executive presentation skills.
• Experience with ERP systems (e.g., SAP, Oracle) and analytics tools (e.g., Power BI).
• This role requires flexibility to support business needs across time zones and may involve occasional travel within the region.
• COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS.
• Leadership.
• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance under pressure or when experiencing challenges.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
• Managing Execution.
• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Building Relationships.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
• Generating Talent and Organizational Capability.
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Applied Business Knowledge - Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Management of Financial Resources - Determining how money will be spent to get the work done and accounting for these expenditures.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. This includes but not limited to Auditing and Reconciliation, General Finance and Accounting, Analysis, Accounting Knowledge, Auditing Skills and Accounts Payable and Accounts Receivable.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Japanese, English

ประเภทงาน:

งานประจำ

• Be available to answer all inbound calls in a timely and efficient manner by maintaining a business-like manner at all times.
• Actively contact new owners/members to welcome owners/members to the MVW family by providing advise and guidance on their vacation planning as well as their FDB assignment.
• Verify Owner/Member account information (name, address and phone number) when appropriate during all the call.
• Acknowledge and answer any written correspondence received from owners/members in a timely and efficient manner not exceeding 48 hours unless otherwise directed by management.
• Ensure that all policies and procedures that are outlined in MySource are followed to ensure that all Owners/Members receive the same excellent service through consistently correct answers.
• Utilize Siebel to document all exceptions, complex service issues, problem, concerns, resolution and as directed by management, to ensure that an accurate owner history is kept.
• Use all available support systems and resources to resolve owner's concerns including but not limited to: Emails, Words, Excel, MySource, Universe, CRIS, PURE, OSCAR, iServices, Siebel, MorgageServe, PSAR, International Liaison, Superuser, Web user admin. TimeshareWare and other programs.
• To develop and maintain a good working relationship with other MVW and Partner departments including but not limited to International Liaison, Sales sites, Concierge on site, Exchange Company, Finance department and New Owner Administration.
• To ensure that all issues are responded to and closed within a satisfactory period of time and if necessarily follow up with resorts and Customer Resolution in order to resolve issue.
• Anticipating the Owner's/Members' needs and being flexible in responding to them so that we may deliver the service and program they value.
• Assist owners/members with finance-related issues, including Maintenance fee collection and account status enquiries.
• Assist with owners/members exchange requests and liaise with Marriott Rewards and Exchange Company accordingly, including membership requests, confirmations, account updates and certificate issuance/renewal.
• Provide New Owners/Members Education as and when required.
• To adhere to Standard Operating Procedures of Vacation Experience, Marriott Vacation Worldwide Standard Operating Procedures, and any Local Standard Operating Procedures.
• To maintain a clean, neat, well organized work place which projects a professional atmosphere and free of hazards.
• To maintain a traditional and attitude of having the desire to provide excellent service to fellow colleagues in the centre and to all customers. This, in turn, will support our efforts to provide excellent service to customers and to peers of the operations. To response sensitively to the needs and feeling of others, regardless of status or position, to accept interpersonal difference, and to maintain rapport.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

Quality Assurance, Microsoft Office, Problem Solving, Negotiation, Recruitment

ประเภทงาน:

งานประจำ

• Acquire and maintain level of knowledge and expertise, for all Inventory & Revenue Management systems and processes related to support team functions.
• Analyze historical and future data to identify gaps and obstacles that will negatively affect our business goals.
• Prepare and execute reports associated with inventory forecasts to Revenue Managers that provide a detailed summary of inventory, including arrival and departure data, to support Resort Operations staffing levels.
• Execute, analyze, and deliver critical reports to Revenue Managers in a timely manner including, but not limited to Month End, Pace, Weekly Forecasts, Cap Audits, Monthly Wholesale / OTA production, and additional reporting as needed.
• Ensure all guaranteed reservations placed on special handling queues within the property management system are validated including, the daily processing of balancing inventory between the different inventory management software systems.
• Maintain the daily balance of inventory availability across different inventory management software systems including, but not limited to MARSHA, PMS, Opera, iROAM, by analyzing and cross-referencing the data contained in these systems.
• Execute resolution in all applicable systems so that inventory is optimized for Revenue Managers to monetize for the organization.
• Initiate communications with over APEME Resort Operations to ensure that inventory and reservation related data remain in balance within all inventory management software systems.
• Capture nightly maintenance actuals from all APEME Resort Operations to ensure accurate reporting within all inventory management software systems which impact organizational strategic decisions.
• Align with corporate directives and processes outlined, utilize tools and/or resources optimally, and implement restriction strategies effectively.
• Adapt to regional nuances in support of all APEME resorts across all brands to efficiently produce standardized reporting data.
• Own and manage all activities associated with booking wholesale and/or group lists including allocation of inventory into applicable mini hotels, entering guest lists and providing the front office with any applicable information to ensure a seamless check-in and check-out process.
• Own and manage all Centralized Commissions for APEME Resort Operations. Communicate with Group and Rental Sales to ensure accuracy between various stakeholders.
• Utilize multiple inventory related applications including, but not limited to IROAM, High Performance Pricing, OSCAR, MARSHA, FSPMS, Opera and CTAC to successfully perform inventory optimization.
• Knowledge share with peers to positivity impact overall departmental results, including conducting training, job shadowing and sharing best practices.
• Policies and Procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and co-workers.
• Follow company and department policies and procedures.
• Proactively research and investigate issues related to the management of inventory. Take action to rectify. Involve leadership when necessary.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Communication.
• Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
• Ensure regular ongoing communication within all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results.
• Compose routine correspondence and reports, such as e-mail, spreadsheets, etc.
• Effectively communicate Inventory & Revenue Management philosophies as they pertain to recommended strategies to property staff and other department stakeholders.
• Working with Others.
• Treat all employees and customers with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments, promoting an environment of teamwork.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Represent IRM cross-functionally with Resort Operations teams and other business partners as necessary.
• Participate in community service events sponsored by Marriott Vacations Worldwide to build teamwork and enhance community relationships such as Children's Miracle Network (CMN).
• Documentation/Reporting.
• Use computer systems and software packages to input, access, modify, store, or output information.
• Enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
• Utilize and create documents in excel, word, outlook, and other Microsoft applications.
• Perform tasks using the applicable Inventory & Revenue Management software.
• CANDIDATE PROFILE.
• Candidate must possess at least a Diploma or higher, Degree preferred.
• Minimum of 1-year related work experience required.
• Good communication, presentation and organizational skills.
• Detail oriented, able to multitask with good analytical skills.
• Adaptable, flexible and ability to work within a team.
• Monday to Friday (Hybrid), Flexibility with working days and in office time is required.
• COMPETENCIES - Fundamental competencies required for accomplishing basic work activities.
• CRITICAL COMPETENCIES.
• Leadership.
• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Managing Execution.
• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Building Relationships.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability.
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise.
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures.
• Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant. This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.
• Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates. This includes knowledge of best practices for each stage of the selection system.
• Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees.
• Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Computer Skills - The ability to use HRIS Systems (working knowledge of tools and processes for monitoring and evaluating personnel data), ability to use PeopleSoft software, and ability to use Microsoft Office (excel, word, access, and outlook).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

English, Korean

ประเภทงาน:

งานประจำ

• Handle in-bound calls within stipulated service levels.
• Assist customers in vacation planning and worldwide hotels reservations through the system.
• Assist in resolving customer care issues and handle customer enquiries.
• Takes responsibility for call logs and documentation into the system.
• Optimize booking opportunities and promote customer retention and loyalty.
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis.
• Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club.
• Send acknowledgement confirmation to members after every request.
• Post-Stay follow-up - to follow up based on customers' comments from Owner Satisfaction Survey, emails and phone.
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report.
• Fulfill trade for Marriott Reward Points and issue certificates.
• Collect Annual Dues, Maintenance Fee and Loan Payments.
• To generate upgrade and referral leads.
• Work closely with Contract Admin team to assist with contract modifications and resale inquiry.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Financial Reporting, Accounting, Automation, Leadership Skill, CPA

ประเภทงาน:

งานประจำ

• Regional and Corporate Finance & Accounting teams.
• Shared Services and Regional Business Services leadership.
• Corporate F&A Teams both in Asia Pacific and in the US including tax and treasury.
• Operational and Commercial Teams.
• Onsite and Regional HR Leaders.
• Legal.
• Internal and external auditors.
• 3rd party vendors/contributors.
• JOB SPECIFIC TASKS.
• Overall responsibilities.
• Perform end-to-end R2R activities, including journal entries, accruals, and adjustments.
• Support monthly, quarterly, and annual financial close activities.
• Ensure accurate and timely preparation of financial reports and schedules.
• Maintain compliance with SOX, IFRS/GAAP, and company policies.
• Prepare and review balance sheet reconciliations and resolve outstanding items.
• Assist in audit requests and ensure audit readiness.
• Identify and implement process improvements and automation initiatives.
• Support continuous improvement in data quality, reporting, and controls.
• Record-to-Report (R2R) Operations.
• Prepare and post journal entries, including accruals, prepayments, and reclassifications.
• Perform general ledger account reconciliations and variance analysis.
• Ensure integrity of financial data in ERP systems.
• Support intercompany transactions and reconciliations.
• Assist in fixed assets accounting, including capitalization and depreciation.
• Ensure timely and accurate execution of closing checklists and deliverables.
• Shared Services Operations & Controls.
• Overall accountability for the shared services delivery of core financial processes including but not limited to Accounting, Planning and Analysis, Tax, Business Partner Relations,.
• Support financial statements and supporting schedules preparation for internal and external reporting.
• Ensure compliance with accounting standards (IFRS/GAAP) and regulatory requirements.
• Maintain proper documentation for audit trails and internal controls.
• Support statutory reporting and tax-related submissions (where applicable).
• Assist in SOX controls execution and documentation.
• Maintain a strong internal control environment through adherence to policies and procedures.
• Ensure all reconciliations and journal entries are properly supported and approved.
• Support remediation of control deficiencies and audit findings.
• Maintain documentation of processes and standard operating procedures (SOPs).
• Continuous Improvement & Transformation.
• Identify opportunities to streamline R2R processes and improve efficiency.
• Participate in automation, system enhancements, and ERP upgrades.
• Support migration or standardization initiatives within Shared Services.
• Leverage reporting and analytics tools to enhance financial insights.
• CANDIDATE PROFILE.
• Preferred.
• Education and Experience.
• Bachelor's Degree in Finance, Accounting, or related field.
• 2-5 years of relevant accounting experience, preferably in R2R or Shared Services environment.
• Professional qualification (e.g., CPA, CA, ACCA) preferred or in progress.
• Experience with ERP systems.
• Strong understanding of accounting principles (IFRS/GAAP).
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Good understanding of financial controls and compliance.
• Ability to meet tight deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Excel and financial systems.
• Knowledge of automation tools and data analytics is an advantage.
• COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS.
• Managing Execution.
• Driving for Results - Meets deadlines and delivers high-quality outputs.
• Planning and Organizing - Prioritizes tasks effectively during close cycles.
• Building Relationships.
• Collaboration - Works effectively across teams and geographies.
• Customer Focus - Provides responsive support to internal stakeholders.
• Learning and Applying Professional Expertise.
• Technical Accounting Knowledge - Applies accounting standards accurately.
• Continuous Improvement - Identifies and drives efficiencies in processes.
• Business Acumen - Understands impact of accounting on business performance.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Accounting, Payroll

ประเภทงาน:

งานประจำ

• Regional and Corporate Finance & Accounting Teams.
• Regional Business Leaders and Department Managers.
• Payroll Operations Team.
• Human Resources Business Partners (HRBP).
• Compensation & Benefits Teams.
• Shared Services Leaderships Team.
• Internal Audit and Compliance Teams.
• Outsourced Payroll Service Providers.
• Payroll Accounting and Shared Service Teams.
• External Auditors.
• Government and Statutory Authorities.
• HRIS and Payroll System Administrators.
• Banking Partners.
• JOB SPECIFIC TASKS.
• Payroll Accounting and Financial Reporting.
• Manage payroll accounting activities across multiple Asia Pacific countries.
• Prepare payroll journals, accruals, and accounting entries prepared from payroll processing results.
• Ensure payroll-related transactions are accurately recorded in the general ledger.
• Prepare and review monthly payroll accounting schedules and supporting documentation.
• Reconcile payroll-related balance sheet accounts, including salaries payable, accrued bonuses, leave liabilities, statutory liabilities, and employee benefit accounts.
• Analyze payroll expenses and investigate variances between payroll reports and financial records.
• Partner with Finance teams to ensure payroll costs are properly allocated across business units and cost centers.
• Support month-end, quarter-end, and year-end closing activities related to payroll accounting.
• Payroll Reconciliation and Control.
• Perform payroll-to-general ledger reconciliations to ensure completeness and accuracy.
• Review payroll funding and payment reconciliations.
• Prepare payroll analytics, analyze payroll trends, liabilities and expense movements.
• Investigate and resolve payroll accounting discrepancies and reconciling items on a timely basis.
• Maintain strong internal controls over payroll accounting processes and financial reporting.
• Ensure compliance with corporate accounting policies, financial controls, and delegated authority requirements.
• Support SOX and internal control compliance requirements where applicable.
• Payroll Controls & Tax Accounting.
• Support payroll tax accounting and statutory reporting requirements across APAC countries.
• Ensure accurate accounting and reporting of payroll taxes, social security obligations, and employee benefit liabilities.
• Prepare payroll-related provisions and accruals for financial reporting purposes.
• Monitor changes in payroll accounting regulations and reporting requirements.
• Partner with controllership team and Payroll Operations teams to ensure statutory obligations are appropriately accounted for.
• Audit and Governance.
• Prepare payroll accounting schedules and reconciliations for internal and external audits.
• Support audit inquiries and provide payroll-related financial documentation.
• Maintain complete and accurate payroll accounting documentation in accordance with company policies.
• Ensure payroll accounting records are retained in compliance with regulatory and corporate requirements.
• Identify accounting risks and recommend process improvements to strengthen controls.
• Shared Services Operations & Controls.
• Overall accountability for the shared services delivery of core payroll activities processes including but not limited to Accounting, Planning and Analysis, Tax, Business Partner Relations,.
• Ensure compliance with payroll policies, IFRS/GAAP, and reporting requirements.
• Maintain accurate supporting documentation and audit trails.
• Execute and document SOX controls and other key control activities.
• Support statutory and regulatory reporting requirements where applicable.
• Ensure adherence to Service Level Agreements (SLAs) and operational performance targets.
• Support governance initiatives and control enhancement programs.
• Maintain strict confidentiality of employee payroll and financial information.
• Collaborate with regional stakeholders to resolve payroll accounting issues.
• Support special projects and assignments as directed by management.
• Promote compliance and risk awareness across payroll operations activities.
• Continuous Improvement & Transformation.
• Participate in payroll system implementations, upgrades, and testing activities.
• Support automation initiatives relating to payroll accounting, reporting, and reconciliations.
• Support integration activities relating to acquisitions, business expansions, or organizational changes.
• Perform other duties as assigned.
• CANDIDATE PROFILE.
• Preferred.
• Education and Experience.
• Bachelor's Degree in Accounting, Finance, or related discipline.
• Professional accounting qualification (CPA, CA, ACCA, or equivalent) is preferred.
• Minimum 5-7 years of accounting experience, including payroll accounting and financial reconciliations.
• Experience supporting multi-country APAC payroll accounting activities.
• Strong understanding of payroll accounting, accruals, provisions, and financial reporting requirements.
• Experience working with outsourced payroll providers and payroll systems.
• Experience supporting payroll audits, reconciliations, and payroll accounting activities.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong communication and stakeholder management skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• High level of integrity and confidentiality.
• Ability to work independently and collaboratively across regional teams.
• COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS.
• Managing Execution.
• Driving for Results - Delivers accurate and timely outputs.
• Planning and Organizing - Effectively manages priorities during close cycles.
• Accountability - Takes ownership of assigned processes and deliverables.
• Building Relationships.
• Collaboration - Works effectively across teams and geographies.
• Stakeholder Management - Builds productive relationships with internal business partners.
• Customer Focus - Provides responsive and high-quality support.
• Learning and Applying Professional Expertise.
• Technical Accounting Knowledge - Applies accounting principles and policies effectively.
• Financial Analysis - Interprets financial information and identifies key drivers.
• Governance and Controls - Maintains a strong control and compliance mindset.
• Continuous Improvement - Identifies and implements operational efficiencies.
• Business Acumen - Understands business impacts and financial outcomes.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Handle in-bound calls within stipulated service levels.
• Assist customers in vacation planning and worldwide hotels reservations through the system.
• Assist in resolving customer care issues and handle customer enquiries.
• Takes responsibility for call logs and documentation into the system.
• Optimize booking opportunities and promote customer retention and loyalty.
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis.
• Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club.
• Send acknowledgement confirmation to members after every request.
• Post-Stay follow-up - to follow up based on customers' comments from Owner Satisfaction Survey, emails and phone.
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report.
• Fulfill trade for Marriott Reward Points and issue certificates.
• Collect Annual Dues, Maintenance Fee and Loan Payments.
• To generate upgrade and referral leads.
• Work closely with Contract Admin team to assist with contract modifications and resale inquiry.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Microsoft Office, Problem Solving, Meet Deadlines, Negotiation

ประเภทงาน:

งานประจำ

• Ensures that owner, preview and rental inventory authorizations, restrictions and rates are consistently monitored and updated within MARSHA (Marriott's Automated Reservation System for Hotel Accommodations) and other applicable systems.
• Monitor owner, preview and rental booking patterns daily basis and modifies inventory authorizations to ensure straight-line availability and maximization of revenue potential as needed.
• Monitor actual reservation bookings against 12-month projections daily to determine ...
• Work closely with the Inventory & Revenue Management (IRM) team responsible for preview inventory. On an on-going basis verify that existing preview inventory allocations will be achieved and if not, determine the best use of available inventory. Conversely, proactively convey any opportunities to increase preview inventory allocations.
• Gather and analyze the appropriate data to develop a Bulk Deposit inventory allocation strategy that balances owner, preview and rental requirements with the opportunity to meet Internal International's demand.
• Gather and analyze the appropriate data to develop the appropriate Marriott Rental Inventory allocation and effectively manage all aspects of the program to ensure we consistently meet or exceed owner's expectations.
• Identify, develop and manage opportunities to increase revenues and decrease costs, preempting problems before they impact our business, anticipating future trends, and developing others as appropriate.
• Maintain a thorough knowledge of existing data within the business and/or procure the required data on a timely basis to ensure that the immediate needs of our internal customers can be met consistently.
• On an on-going basis identify trends, future needs and obstacles to achieving business goals. Surface viable solutions and implement as needed.
• Support enterprise-wide initiatives such as Long-Range Planning (LRP) and Annual Budget process. Utilize all available tools and resources to develop requested forecasts and provide the AVP IRM Market Execution with high level summary to support assumptions. As needed, implement all approved forecast assumptions on a timely basis.
• On a month/period basis utilize all available tools and resources to complete the 12-month projection process and provide AVP IRM Market Execution with high level summary to support assumptions. Implement all approved forecast assumptions on a timely basis.
• Proactively communicate opportunities to increase demand for specified need times to the AVP IRM Market Execution and collaborate with the corporate rental marketing group. Identify viable cost effective/targeted solutions and when applicable implantation.
• roles and responsibilities. Ensure that the required tools and processes are in place to effectively track promotion results and complete the appropriate analysis to quantify the impact of the promotion.
• Proactively monitor on-going rental pricing activity within the market and project on a timely basis the potential impact associated with an upward or downward trend to the resort. Utilize data to develop on-going pricing recommendations, effective implementation of new pricing strategies and provide on-going analysis to monitor results as needed.
• On a weekly basis utilize all available tools and resources to complete the weekly forecast process and provide required reporting to internal stakeholders on or before the day of week requirement.
• Actively participate in on-going period/monthly regional reviews by; preparing the appropriate resources, providing updates regarding the resort and/or market that may impact other resorts within the region and sharing best practices.
• Ensure proper understanding of all Inventory & Revenue Management philosophies and accurate and timely execution and ongoing management of departmental processes.
• As requested, participate in the training and development of new Inventory & Revenue Management associates that may not directly work at your assigned resort. Also provide job shadowing opportunities to internal stakeholders who are interesting in learning about inventory and revenue management.
• Effectively communicate Inventory & Revenue Management philosophies as they pertain to recommended strategies to property staff and other department stakeholders.
• Ensure regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
• CANDIDATE PROFILE.
• 4+ years of relevant professional experience (travel industry, revenue management).
• Degree preferred.
• Strong problem solving, analytic, and decision-making skills. Ability to interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
• Highly developed and effective verbal and written communication skills.
• Ability to explain complex ideas clearly and concisely in a manner appropriate to the audience.
• Proven ability to develop and maintain effective relationships with a broad group of stakeholders.
• High attention to detail and ability to effectively manage multiple projects at the same time. Successfully able to meet deadlines through effective multi-tasking and reprioritization.
• Must possess strong leadership and teamwork skills, but must also be able to work independently.
• Self-motivated.
• Strong desire to continuously learn and develop.
• Ability to travel 5-10% of time.
• COMPETENCIES - Fundamental competencies required for accomplishing basic work activities.
• CRITICAL COMPETENCIES.
• Leadership.
• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Managing Execution.
• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Building Relationships.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability.
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise.
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures.
• Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant. This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.
• Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates. This includes knowledge of best practices for each stage of the selection system.
• Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees.
• Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Computer Skills - The ability to use HRIS Systems (working knowledge of tools and processes for monitoring and evaluating personnel data), ability to use PeopleSoft software, and ability to use Microsoft Office (excel, word, access, and outlook).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Accounts Receivable, Financial Reporting, Project Management, Accounts Payable, Risk Management

ประเภทงาน:

งานประจำ

• Regional Finance & Accounting teams.
• Onsite and Regional HR Leaders.
• Corporate Finance & Accounting Team.
• Business Unit Finance Leaders.
• Corporate and Regional Tax Team.
• Payroll Services Providers.
• Operational and Commercial Teams.
• Internal and external auditors.
• JOB SPECIFIC TASKS.
• Overall responsibilities.
• Lead and manage Payroll Operations, ensuring high-quality and cost-effective service delivery.
• Ensure timely and accurate processing of employee reimbursements and payroll disbursements.
• Maintain a robust control environment in compliance with SOX, company policies, treasury and banking controls, and regulatory requirements.
• Oversee payroll operations across multiple markets within Asia Pacific.
• Drive process standardization, operational efficiencies, and continuous improvement initiatives.
• Lead and develop high-performing payroll operations teams.
• Support finance transformation and automation initiatives to enhance efficiency and controls.
• Manage risks, escalations, fraud prevention measures, and payment exceptions.
• Execute operational priorities and transformation initiatives under the direction of the RDFP.
• Lead day-to-day operations of payroll functions and ensure delivery against established performance targets and service levels.
• Provide leadership, coaching, and development for payroll teams.
• Serve as the regional functional Payroll Payment processes across Asia Pacific.
• Partner with HR, Treasury, and business stakeholders to identify service improvement opportunities.
• Develop and monitor KPIs, SLAs, and performance dashboards to drive operational excellence.
• Lead governance forums with key stakeholders to review performance, risks, control effectiveness, and improvement opportunities.
• Support organizational redesign and migration initiatives into centralized environments.
• Lead regional initiatives involving payment automation, transformation, payroll process improvements, and ERP enhancements.
• Monitor project timelines, budgets, risks, and benefits realization.
• Ensure payment processes align with both local compliance requirements and global standards.
• Make sound business decisions that balance stakeholder needs, operational realities, and long-term objectives.
• Monitor project timelines, budgets, risks, and benefits realization.
• Make quality business decisions that thoughtfully weigh the facts and understand the interests of stakeholders involved.
• Centralized Operations & Controls.
• Responsible for operational leadership and service delivery performance of payroll processes including finance operations. Accountable for achieving agreed service levels, process efficiencies, and quality standards.
• Payroll Operations.
• Act as primary finance owner for payroll governance across the region.
• Ensure payroll funding, payroll accounting, and disbursement processes comply with established internal controls.
• Review payroll-related balance sheet reconciliations and control account integrity.
• Ensure appropriate segregation of duties exists across payroll processing, approval, and payment activities.
• Monitor payroll compliance risks and coordinate remediation activities with HR and payroll service providers.
• Review payroll metrics, trends, and exception reports to identify process improvement opportunities.
• Ensure compliance with local labor laws, payroll regulations, tax requirements, and statutory obligations across all countries under scope.
• Treasury & Cash Management Partnership.
• Partner with Regional Finance & Accounting team and Corporate Treasury team to optimize payment cycles and working capital management.
• Support cash forecasting related to payroll payments.
• Oversee cash utilization processes.
• Support management of banking platforms and electronic payment systems.
• Collaborate with Regional Finance & Accounting team and Corporate Treasury team on initiatives involving payment automation and liquidity optimization.
• Serve as process owner for SOX controls relating to Payroll Payments.
• Ensure adherence to SOX, MVW policies, Delegation of Authority requirements, and banking controls.
• Perform regular control reviews to identify weaknesses and opportunities for improvement.
• Ensure audit readiness and timely closure of audit findings.
• Lead compliance reviews relating to financial, statutory, and corporate policy requirements.
• Maintain documentation of key controls, process maps, and operating procedures.
• Implement fraud prevention and payment verification controls.
• Lead remediation efforts for control gaps and audit findings.
• Support internal and external audits relating to payments and payroll processes.
• Drive a culture of accountability, compliance, and control consciousness across centralized payroll teams.
• Project & Transformation Leadership.
• Lead the execution of approved regional transformation initiatives and projects.
• Manage project plans, milestones, budgets, risks, and stakeholder communications.
• Coordinate cross-functional teams to ensure successful implementation and business adoption.
• Support business case development and benefits realization tracking.
• Drive automation and digital solutions that improve efficiency, control, and service quality.
• Provide regular project status updates and recommendations to the RDFP and leadership teams.
• Team Development.
• Build and lead high-performing, geographically diverse teams.
• Develop capabilities in centralizing payroll team, transformation, and project management.
• Drive a culture of continuous improvement, accountability, and innovation.
• Develop succession plans and capability-building initiatives within payroll functions.
• Collaborate with HR on workforce planning and capability building.
• Foster engagement and retention across in-market and payroll teams.
• Recommend organizational and operating model improvements to support payroll team effectiveness and scalability.
• Promote associate growth through mentorship, job shadowing, and rotation opportunities, fostering a culture of continuous development.
• Strengthen the organization by recruiting, motivating, and retaining talent, including remote or matrixed teams within the portfolio.
• Translate regional objectives into departmental goals and performance expectations for payroll team.
• Actively drive training programs by Regional or Corporate-led - to upskill team capabilities (technical, interpersonal or digital skills).
• Continuously enhance financial reporting by analyzing job tasks and structures to maintain strong controls, transparency, and operational efficiency.
• Work cross-functionally to identify and eliminate obstacles that hinder team performance and goal achievement.
• CANDIDATE PROFILE.
• Preferred.
• Education and Experience.
• Bachelor's Degree in Finance or Accounting preferred; or related major.
• 8 -12 years of progressive payroll and accounting experience.
• Minimum 5 years of leadership experience managing payroll teams.
• Proven experience in leading Global Business Services organizations is preferred.
• Experience managing cross-border teams and complex regional operations.
• Proficiency in reading and writing in English (additional language required for certain positions).
• Positive, self-starter and highly driven.
• Strong business acumen and strategic thinking.
• Deep understanding of P2P and payroll processes.
• Working knowledge of payroll tax and statutory requirements across APAC markets.
• Expertise in process improvement (Lean, Six Sigma, automation).
• Excellent stakeholder management and influencing skills.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication and executive presentation skills.
• Experience with ERP systems (e.g., SAP, Oracle) and analytics tools (e.g., Power BI).
• This role requires flexibility to support business needs across time zones and may involve occasional travel within the region.
• COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS.
• Leadership.
• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance under pressure or when experiencing challenges.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
• Managing Execution.
• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Building Relationships.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental centralized services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
• Generating Talent and Organizational Capability.
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Applied Business Knowledge - Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Management of Financial Resources - Determining how money will be spent to get the work done and accounting for these expenditures.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. This includes but not limited to Auditing and Reconciliation, General Finance and Accounting, Analysis, Accounting Knowledge, Auditing Skills and Accounts Payable and Accounts Receivable.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

Accounts Payable, Procurement, Accounting, Automation, Leadership Skill

ประเภทงาน:

งานประจำ

• Accounts Payable (Invoicing Team).
• Shared Services Center Leadership.
• Corporate and Regional Procurement Operation Team.
• Regional and Local Finance & Accounting teams.
• Operational and Commercial Teams.
• Internal and external auditors.
• 3rd party vendors/contributors.
• Global Technology Support Teams.
• JOB SPECIFIC TASKS.
• Payment Operations.
• Prepare and execute payment runs (bank transfers, cheques, electronic platforms) accurately and within SLA timelines.
• Correct due dates.
• Appropriate approvals obtained.
• Compliance with payment controls and policies.
• Process urgent and ad-hoc payments with proper approval.
• Monitor and follow up on payment rejections and bank errors, escalating where required.
• Accounts Payable Processing Support.
• Support invoice readiness for payment (basic checks on completeness and accuracy).
• Coordinate with invoice processing team to resolve issues impacting payment timelines.
• Liaise with upstream teams to resolve issues that may delay payments.
• Ensure invoices are processed accurately to avoid payment delays or penalties.
• Vendor & Bank Management.
• Respond to vendor queries on payment status and remittance details.
• Assist with sending payment remittance advice.
• Support maintenance of vendor banking information following control procedures.
• Reconciliation & Reporting.
• Perform basic payment and bank reconciliations.
• Monitor overdue invoices and highlight issues.
• Track payment performance against KPIs (on-time payment %, exception rates).
• Shared Services Operations & Controls.
• Overall accountability for the shared services delivery of core financial processes.
• Adhere strictly to company policies, SOPs, and SOX controls.
• Ensure complete documentation and audit trails for all transactions.
• Escalate control gaps or unusual transactions.
• Continuous Improvement & Transformation.
• Support process improvements and automation initiatives.
• CANDIDATE PROFILE.
• Preferred.
• Education and Experience.
• Diploma / Degree in Accounting or Finance.
• 1-3 years AP or finance operations experience.
• Basic knowledge of payment processing and ERP systems.
• Strong attention to detail and ability to follow procedures.
• Proficiency in Microsoft Excel and financial systems.
• COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS.
• Managing Execution.
• Driving for Results - Meets deadlines and delivers high-quality outputs.
• Planning and Organizing - Prioritizes tasks effectively during close cycles.
• Building Relationships.
• Collaboration - Works effectively across teams and geographies.
• Customer Focus - Provides responsive support to internal stakeholders.
• Learning and Applying Professional Expertise.
• P2P Knowledge - Applies AP processes and controls effectively.
• Continuous Improvement - Drives efficiency and automation.
• Business Acumen - Understands impact of AP on cash flow and operations.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Financial Reporting, Financial Analysis, Accounting, Automation, PeopleSoft

ประเภทงาน:

งานประจำ

• Regional and Corporate Finance & Accounting teams.
• Shared Services and Regional Business Services leadership.
• Financial Planning & Analysis (FP&A).
• Corporate F&A Teams both in Asia Pacific and in the US including tax and treasury.
• Operational and Commercial Teams.
• Onsite and Regional HR Leaders.
• Legal.
• Internal and external auditors.
• 3rd party vendors/service providers.
• JOB SPECIFIC TASKS.
• Overall responsibilities.
• Execute end-to-end RTR activities across multiple entities and business units.
• Support monthly, quarterly, and annual financial close processes.
• Ensure financial transactions are accurately recorded and reported in accordance with accounting standards.
• Review and analyze financial results and investigate variances.
• Ensure compliance with SOX controls, accounting policies, and corporate procedures.
• Support internal and external audit requirements.
• Assist in identifying and implementing process improvements and automation opportunities.
• Provide guidance and coaching to junior accountants.
• Act as a key contributor during system implementations, process transitions, and transformation initiatives.
• Record-to-Report (R2R) Operations.
• Prepare and review journal entries, accruals, provisions, prepayments, allocations, and reclassifications.
• Perform complex balance sheet reconciliations and resolve aged reconciling items.
• Conduct detailed account analysis and variance investigations.
• Support general ledger maintenance and ensure data integrity within ERP systems.
• Manage intercompany accounting activities and reconciliations.
• Support fixed asset accounting, including capitalization, depreciation, transfers, and disposals.
• Prepare schedules and support documentation for financial reporting.
• Ensure timely completion of close activities and adherence to reporting deadlines.
• Assist in preparation of management reports and financial analysis.
• Shared Services Operations & Controls.
• Overall accountability for the shared services delivery of core financial processes including but not limited to Accounting, Planning and Analysis, Tax, Business Partner Relations,.
• Ensure compliance with accounting policies, IFRS/GAAP, and reporting requirements.
• Maintain accurate supporting documentation and audit trails.
• Execute and document SOX controls and other key control activities.
• Support statutory and regulatory reporting requirements where applicable.
• Assist in the preparation of financial statements and supporting schedules.
• Ensure adherence to Service Level Agreements (SLAs) and operational performance targets.
• Support governance initiatives and control enhancement programs.
• Maintain a strong internal control environment through compliance with established procedures.
• Ensure all journal entries and reconciliations are properly supported and approved.
• Identify control gaps and recommend process improvements.
• Support remediation of audit findings and control deficiencies.
• Maintain process documentation and Standard Operating Procedures (SOPs).
• Promote compliance and risk awareness across RTR activities.
• Continuous Improvement & Transformation.
• Identify opportunities to streamline accounting processes and improve efficiency.
• Support automation, standardization, and digital transformation initiatives.
• Participate in ERP enhancements, upgrades, and testing activities.
• Contribute to migration and transition activities within Shared Services.
• Leverage reporting and analytics tools to enhance financial insights and decision-making.
• Share best practices and support knowledge transfer across the team.
• CANDIDATE PROFILE.
• Preferred.
• Education and Experience.
• Bachelor's Degree in Finance, Accounting, or related field.
• 4-7 years of relevant accounting experience, preferably in R2R or Shared Services environment.
• Professional qualification (e.g., CPA, CA, ACCA) preferred or in progress.
• Strong knowledge of IFRS/GAAP and financial reporting requirements.
• Experience working in multinational organizations and multi-entity environments.
• Strong understanding of internal controls, SOX compliance, and audit requirements.
• Experience with ERP systems such as Oracle, SAP, PeopleSoft, or similar platforms.
• Advanced Microsoft Excel skills.
• Experience with reporting tools, automation, and data analytics is an advantage.
• Strong analytical, problem-solving, and organizational skills.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Financial Reporting

ประเภทงาน:

งานประจำ

• Degree / Professional Qualification in Accounting with at least 3-year post-qualification experience, preferably with audit experience.
• Fluent in English (written and spoken).
• Solid functional background in General Ledger Accounting.
• Experience with balance sheet reconciliations.
• Proficient in Microsoft Office applications especially Excel.
• Team player with ability to build and maintain good rapport with all levels of associates and to collaborate with functional departments and external partners.
• Well-organised, meticulous and capable of managing multiple priorities effectively.
• Motivated self-starter, resourceful, independent and good problem-solving skills.
• Strong business integrity and holds sensitive information in confidence.
• Understands and possesses the ability to work in a multi-cultural environment.
• Ability to be flexible with job duties and scope of work.
• Enthusiastic individual with excellent organizational and communicational skills and attention to detail.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

Work Well Under Pressure, Japanese, Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Related work experience.
• Required.
• Proficiency in reading and writing English (Mandarin / Japanese are benefit).
• Good personality.
• Strong communication skills.
• Positive interpersonal skills.
• Able to work in a deadline and target.
• Strong hospitality skills.
• Ability to work well under pressure.
• Able to work a flexible work schedule.
• Strong organizational and math skills.
• Must be able to work flexible hours/schedule.
• JOB SPECIFIC TASKS.
• Manage the confirmation process of all Pre-Arrival process to ensure consistency and accuracy and clear understanding in booking representation. Clear any miscommunications or issues related to the booking and follow up. Get the guest excited about their vacation stay and provide resort service. Responsible for resolution of customer issues regarding guest stays.
• Meet them upon arrival and assisting on any customer inquiries.
• Invite and schedule customer for Sales Presentation.
• Sell Tour Required Package for customers who are unable to join sales presentation this trip.
• Maintain performance target.
• Use proper telephone etiquette with all guests and fellow associates. Always address the guest in a professional manner. Return calls within a reasonable period.
• Include the following three steps of service with all guests: Welcome, anticipate their needs and thank the guest.
• Act as a team player in assisting other associates and be willing to assist any guest at any time. Manage proper hotel and guest relationship, relative with booking.
• Work closely with Hotel Operation to ensure guests receive consistent and current information.
• Ensure any guest requirement distribution updated in the system.
• Crosscheck arrivals between all systems (MOOD, OTM, MARSHA, PMS) and create, where necessary. Add notes to update guest's reservations.
• Maintain contact rate of 80% or higher.
• Attend team meetings and provide positive feedback, constructive criticism, and reasonable suggestions for improvement.
• Be always aware of accident prevention. Adhere to safety policies and report any real or potential safety hazards to management.
• Each associate is expected to carry out all reasonable requests by management, which the associate can perform.
• Assist in implementation and tracking of marketing plans.
• Other duties and assigned tasks as required.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ทักษะ:

Negotiation, Cantonese, Mandarin, English

ประเภทงาน:

งานประจำ

• Learning & procedure driven.
• Ability to comprehend, analyze and present data.
• Identify issues and solutions to resolve them.
• Interpersonal Skills.
• Interpersonal Skills.
• Team Work.
• Customer Service Orientation.
• Confidentiality.
• Communications.
• Communication (verbal/written) in English and Mandarin/Cantonese.
• Listening.
• Telephone Etiquette Skills.
• Applied Reading.
• Ability to communicate to various levels of a complex organization.
• Personal Attributes.
• Positive Demeanor.
• Dependability.
• Integrity.
• Adaptability/Flexibility.
• Stress/Pressure Tolerance.
• Mature and Professional Attitude.
• Ability to work independently.
• Organization.
• Multi-Tasking.
• Time Management.
• Detail Orientation.
• Planning and Organizing.
• Computer Skills.
• Computer and word processing skills,.
• Microsoft Excel, Word, Access, Outlook.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.