KEY RESPONSIBILITIES

• Act as the primary operational contact for overseas agents, ensuring effective communication and coordination throughout the shipment process.

• Coordinate confirmed Sea Freight, Air Freight, Import, Export, and Cross-trade shipments with relevant internal departments.

• Monitor shipment progress, booking confirmations, vessel schedules, ETD/ETA, and cargo movements, providing timely updates to overseas agents.

• Coordinate and verify shipping documents, ensuring accuracy, completeness, and timely submission.

• Handle shipment-related issues, delays, documentation discrepancies, and agent complaints to ensure prompt resolution.

• Liaise with Operations and Finance on shipment charges, Debit Notes, Credit Notes, and billing discrepancies.

• Maintain accurate shipment records, monitor operational performance, and prepare regular shipment reports.

• Support continuous improvement of operational processes and service quality to ensure overseas agent satisfaction.

QUALIFICATIONS

• Bachelor's degree in Logistics, International Business, Supply Chain Management, or a related field.

• Minimum 2-3 years of experience in freight forwarding customer service or international shipment coordination.

• Experience handling overseas nomination shipments is highly preferred.

• Good knowledge of Sea Freight, Air Freight, Import/Export procedures, and shipping documentation.

• Good command of written and spoken English.

• Strong coordination, communication, and problem-solving skills.

• Ability to work independently and handle multiple shipments simultaneously.

• Detail-oriented, proactive, and service-minded.

What Youll Get (Welfare & Benefits):

• 5-day work week + Flexible working style

• Birthday leave

• 10 Days Annual Leave

• 4 Days Bereavement Leave

• 5 Days Wedding Leave (Inclusive for all genders)

• Monthly Commission

• Housing Loan Support (GHB program)

• Medical Coverage (OPD, IPD) + Annual Health Check-up

• Virgin Active Wellness 10% Discount

• Fitness First Wellness 5% Discount

• Free tea and coffee (fuel your day!)

• Company outings and parties

• Training & Development opportunities

• 17-18 Thai public holidays/year

• A fun, fast-moving, and friendly workplace!

Interested? Lets talk!

Send your updated resume to [email protected]

Join us and be part of something exciting.

We cant wait to meet you!