We’re currently looking for a friendly, highly-organized individual to join our Ekkamai team, working to ensure customer happiness across our various e-commerce brands.

This position would be perfect for a fresh graduate or similar, looking to learn more about e-commerce in a hands-on environment.

Working alongside our E-Commerce Manager, you will be responsible for managing customer inquiries, monitoring delivery statuses and working with our couriers to ensure fast & smooth deliveries of our customer’s orders.

Who we are

We’re a young, passionate, international company that builds e-commerce brands in the South-East Asia region - with examples such as divynelondon.com and thaiviral.com. Last year we shipped over 100,000 orders to nearly 80,000 happy customers, and we’re growing fast.

As an international team with 10+ years of e-commerce experience in the UK & US, we’re bringing cutting-edge technology and ideas to the South-East Asian markets. If you have an interest in e-commerce - we’re the place to be!

Responsibilities

Working alongside our E-Commerce Manager, you will be responsible for customer happiness across our various brands. Your daily tasks will include:

• Managing customer inquiries on Facebook, Instagram, Email & LINE in a fast and effective manner
• Checking customer delivery addresses, monitoring delivery statuses and returns
• Managing courier calls and inquiries to ensure smooth deliveries for customers
• Following up with undelivered shipments and customer cancellations
• Assisting in general daily admin duties

Who you are

We’re looking for the right person to grow with us, so a positive can-do attitude is a must at all times. Some important qualities we’re looking for are:

• Friendly, approachable personality
• Good written & spoken Thai
• Strong eye for detail
• Highly organized
• Good telephone manner/skills
• Clear communicator
• Takes full ownership and responsibility of tasks
• Service-minded (i.e. ‘customer first’ attitude)

Benefits

• 20-30k starting salary, rising with performance
• Central office location, walking distance from Ekkamai BTS
• Work in an international and English speaking work environment
• Flat and dynamic company culture
• High impact position in a tight, fast-growing company
• Regular team dinners/snacks

Interested? Press the 'Apply Now' button below - we'd love to hear from you.