We are dedicated to provide quality and qualitative support to the operations team by demonstrating excellent communication skills and ability to work effectively. Clients focus by providing high value support services and continual improvement with Quality Control Process and Voice of Customer to exceed customer expectations.

• Act as the primary contact for operation team on the service delivery to customers and pick-up activity from merchant
• Provide operational service support to the customers and merchant on ticket opened
• Handle customer and merchant queries and complaints through ticket management system
• Collaborate with other departments to solve customer issues in a timely manner
• Trace the problem until the problem is resolved completely
• Assist and support daily operation to ensure a delightful customer experience
• Understand customers' requests, provide appropriate solutions and follow up to ensure resolution

• At least 1 year of experience in customer service with good analytical skills and problem-solving.
• Basic MS computer skills are required. Candidate from logistics business is preferred.