Job Roles: Client Success (Key Account) Manager/Associate Director

• Formulate and implement Client Strategy to drive engagement and adoption of all BrighterBee Solutions to drive Active, Satisfaction, and Engagement of both Client Team (HR Team) and Client Learners (Management and Total Organization Employees)
  • Understand and define strategic implications from Client Business and Requirements
  • Formulate Client Strategy for a win-win, long-term partnership with BrighterBee
• Lead the Client Success team to deliver all Learning Solution services (Digital Learning, Live Learning, Virtual Learning/Onsite Learning) as well as BrighterBee Projects and related services (Assessment, Talent Solution, Organization Diagnostics, etc.) to Enterprise Clients
• Manage the implementation of BrighterBee Solutions for each client end-to-end process from gathering requirement, managing project implementation, communication plan and execution, UAT Test, and managing all delivery so that the content and platform is ready according to the agreed timeline.
• Capture all client requirements related to the functionality and user interface of BrighterBee Solutions and translate that into the technical and non-technical implications to the teams of content solution and developer.
• Coordinate with the technical team to adjust or change functionality and user interface of Learning Management and other Platforms that fulfill clients’ requirements.
• Manage a team to handle all user data, course structure, and course enrollment to ensure that all users can access and utilize the platform properly according to the agreed timeline. 
• Liaison client IT team with the technical team in the matter of system integration to ensure that the system integration is completed smoothly and in a timely manner.

  Client Exposures

• Global/regional/local leaders in Financial Services, Retail and Consumer Products, Healthcare, Energy, and Industrial and Manufacturing
• Client engagement from Top management to Staff

  Ideal Candidate’s Quality

• Self-reliant, commit to delivering, challenging self for perfection
• Work well under pressure and limited time
• Comfortable with a small team environment

Work Location

IRIS Consulting, 12A Pearl Bangkok, BTS Aree