Your Role and Responsibilities

Position Summary and Responsibilities:

The Request For Service (RFS) Portfolio Specialist is responsible for client relationship management, reporting, and client satisfaction within the RFS space and delivering client value while supporting IBM business strategies.

Responsible for the E2E success of the RFS process (submission through implementation) within assigned accounts. Manage key RFS performance indicators & metrics important to IBM and Client and achieve RFS targets.

Develop and demonstrate a clear understanding of and alignment to your Client's business, organization, strategy, requirements, & expected levels of satisfaction. Ensure solutions address Client business needs.

Drive business outcomes and achieve growth in RFS revenue & signings. Make recommendations for operational improvement to maximize RFS revenue and signings.

Responsible for reducing overall cycle time of the RFS process and maximizing the win ratio for assigned account(s).

Collaborate actively with other RFS Portfolio Specialists & RFS Operations Specialists across the business to seek and implement "Best Practices".

Skills:

Environment:
Professional knowledge related to incumbent's function/business unit and its processes.

Communication/Negotiation:
Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.

Problem Solving:
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment. 

Contribution/Leadership:
Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists. 

Impact on Business/Scope:
Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

Required Technical and Professional Expertise
- 2-3 years solid sales experiences with good track record
- Able to communicate with internal and external clients, business partners, associates
- Services sales, technology sales experience are preferable
- Manage and drive sales team to meet the set target


Preferred Technical and Professional Expertise
- Cloud/ Hybrid Cloud experiences
- Networking + Digital Workplace Solutions