āđāļĄāđāļĄāļĩāļāļģāđāļŦāļāđāļāļāļēāļāļŠāļģāļŦāļĢāļąāļāļāļĢāļīāļĐāļąāļāļāļĩāđ āļāđāļāđāļāļāļĩāđāđāļāđāļāļāļģāđāļŦāļāđāļāļāļēāļāļāļĩāđāļāļļāļāļāļēāļāļāļ°āļŠāļāđāļ
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
1 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Data Analysis, English, Cantonese
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor s degree or equivalent diploma in any discipline.
- Candidate must be able to work on rotational shift (3 shift / 5 working days).
- Minimum 1 years experienceas QA in call center.
- Must be proficiency in English & Cantonese in terms of written, reading and speaking.
- Able to start work immediately is preferred.
- Language Requirements:English.
- Thai.
- Key Responsibilities: Conduct root cause and other data analysis.
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
- Act as escalation point of contact for process questions, issues and resolution.
- Act as Subject Matter Expert (SME) for QA evaluations.
- Participate as project team member in problem prevention and continuous improvement projects.
āļāļąāļāļĐāļ°:
Risk Management, Finance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- To support Head of Commercial Credit Analysis units on identifying risk issues and provide recommendation to balance between risk caution and RM s credit request in order to mitigate risk and drive growth for Thai Corporate by working closely with CBG RMs and coordinate well with risk management.
- Analyze customer s business, financial factors and source of repayment to identify ability to pay of the customer including the risk concern and how to mitigate it before emerging.
- Coordinate and work with RMs to balance between risk caution and RM s credit request to establish structure deals and avoid or mitigate risk.
- Conduct and recommend credit rating for customers under responsibility.
- Provide recommendation for annual credit review for customers under responsibility in order to find the opportunity for business expansion and NPL preventing in the future.
- Monitor and alert RM, if there is any crisis that impact to customer s business or debt repayment capacity.
- Bachelor s / master s degree in economics, Banking and Finance or related fields.
- At least 3 years of experience in Credit Analyst or related field.
- Strong communication and interpersonal skills.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Perform and support daily operations for Batch, Report, File transfer gateway.
- Execute Deployment and Change Requests related to Batch Schedule and Job Definitions.
- Create and maintain technical documentation, including process diagrams, design specifications, and user guides.
- Support special tasks and projects assigned.
- Collaborate with internal teams and business stakeholders.
- Bachelor s degree or higher in Computer Science, Computer Engineering, or related fields.
- Good command for shell script, Batch, Power shell.
- Minimum of 3 years of experience in IT Operations or System Administration.
- Excellent communication skills, ability to work under pressure, and willingness to respond to emergency issues on a 24x7 basis.
- Experience with Stone branch, Control-M, Autosys, ESP, IBM OnDemand and Connect Direct is a plus.
- Experience with Mainframe, Windows, Unix systems or in the banking industry is a plus.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- To lead, manage and support development team for implementing commercial banking digital solution by focusing on web application. His/her has to motivate development team to compile with SDLC process, provide architectural guidance to development and production support team to ensure the application(s) stability, operability and maintainability and keep abreast of technology trend to continuously improve the application and solution platform.
- MajorAccountabilities.
- Manage and enhance key functional and technical areas within the development team.
- Lead a technical team to do the project delivery.
- Work closely with the key stakeholders to consult them to understand and navigate digital program and platform.
- Provide necessary solution & architecture recommendations and assess deliverables from the project.
- Be responsible for the timely deliverables (including code, configuration, documentation, controls etc.) from the projects with absolute quality.
- Actively participate and contribute to the Technical Design ensuring project is implanting in the agreed direction and with the scalability and end-to-end solution with best practices in mind.
- Be the key contact person for the technology/ technical issue.
- Investigate defect to find cause and communicate with developer and/or vendor to correct.
- Education Background.
- Bachelor s degree/Master s degree in Management Information System, Computer Science, Computer Engineering, IT, Business Administration or related fields.
- Knowledge.
- Strong knowledge technical skill both front-end, back-end and relational database; C#,.Net, GoLang, MS SQL
- Strong knowledge in IT strategy, IT governance and enterprise architecture
- Strong knowledge in IT operating model, IT capability and performance improvement.
- Good knowledge in IT portfolio, investment and organization supply
- Good knowledge in financial services industry.
- Skills.
- Consulting skills - problem solving, analytical thinking, creativity thinking, storyboarding and conducting effective meeting.
- Management skills - leadership, coaching, teamwork, trust building and conflict management
- Interpersonal skills - communication, influencing, negotiation
- Good in English skill in written and speaking.
āļāļąāļāļĐāļ°:
Business Development, Research, Negotiation, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Identifies, evaluates and negotiates, new sales and marketing growth opportunities.
- Drive sales revenue, develop new business and engage local-wide and group-wide clients.
- Develop and execute strategic business plan to maximize business development opportunities, increase market share and create value-added solutions & services for clients/customers, for cross-selling and/or up-selling.
- General Responsibilities.
- Manage the execution of Group-wide/Business Unit-wide/regional/country/channel/product expansion strategies to achieve short- and long-term business objectives.
- Identify, evaluate and manage business opportunities/leads in securing sales pipeline in line with short- and long-term financial goals.
- Manage research/feasibility studies/market scan, evaluate findings and prepares information for decision-making.
- Manage the negotiation process. Prepare contracts, providing inputs on proper pricing and contract terms. Identify upselling opportunities and manage contract renegotiations with existing clients.
- Manage the improvement of current Business Development processes and cross-functional collaboration to drive effectiveness and minimize redundancy.
- Collaborate with internal stakeholders in identifying cross-selling and/or up-selling opportunities, deal negotiations and finalization of contracts.
- Establish long-term relationships with potential clients/customers with the view to enhance business opportunities.
- Manage and oversee team s delivery of team/function goals to drive execution against goals set.
- Drive and manage learning and development of team in the area of Business Development and DKSH behavior to achieve team/function goals.
- Drive self-learning and improvement in the area of Business Development and DKSH behavior as part of continuous learning.
- Functional Skills and Knowledge.
- Provide significant industry expertise and client business acumen.
- Strong analytical and business analysis skills.
- Excellent client and customer account management skills.
- Experience to manage local/global level assignments and projects.
- Deal maker with target driven, results-oriented.
- Fluency in English (both written and spoken).
- Education.
- Degree in Business Studies/Marketing preferred.
- Requisition Number: 223043 Job Function: Business Development
āļāļąāļāļĐāļ°:
English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Master s degree or higher in Sustainability, Environmental Management, Business Administration, Economics, or a related field.
- Minimum 10-15 years of experience in sustainability strategy, ESG management, or corporate environmental programs..
- Proven experience in developing and implementing Net Zero or carbon reduction roadmaps..
- Strong understanding of ESG frameworks and reporting standards (e.g., TCFD, GRI, SASB, SBTi, CDP)..
- Demonstrated ability to collaborate across functions and subsidiaries in large organizations.
- Experience in engaging with government agencies, regulators, and external partners.
- Strong analytical, strategic thinking, and stakeholder management skills.
- Excellent communication and presentation skills in both Thai and English..
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
- FB: Krungsri Career.
- LINE: Krungsri Career.
- LinkedIn: Krungsri.
- Talent Acquisition Department
- Bank of Ayudhya Public Company Limited
- 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
āļāļąāļāļĐāļ°:
Finance, SAS, SQL
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor and/or Master Degrees in Computer Science, Information Technology, MIS or related fields.
- Minimum 5 years of working experience in Banking or Financial Institutions.
- Minimum 5 years of working experience in MIS/Business Analysis functions.
- Experience in Consumer Finance products e.g. Credit card, Sale Finance and Personal Loan.
- Good in Database and Data Warehouse Knowledge.
- Strong in programming skill especially SAS, PL/SQL, R, Python.
- Strong in analytic, data visualization, reporting software such as SAS, Tableau, SQL, Business Objects, Cognos and related software.
- Strong comprehensiveness in Microsoft Office such as MS Word, MS Excel, MS Access, and MS PowerPoint.
- Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
- Only shortlisted candidates will be contacted"
- FB: Krungsri Career.
- LINE: Krungsri Career.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļāļīāļāļąāļāļīāļāļēāļāļāđāļēāļāđāļĨāļāļēāļāļļāļāļēāļĢ āļāļēāļĢāļāļāļąāļāļāļēāļ āļāļāļāļĢāļ°āļĄāļēāļ āļŠāļēāļĢāļāļĢāļĢāļ āļāļĨāļāļāļāļāļāļēāļĢāļāļąāļāļāļĢāļ°āļāļļāļĄ āļāļāļĢāļĄ āļāļąāļāļāļēāļāļāļąāļāļāļēāļ āđāļĨāļ°āļĢāļ§āļāļĢāļ§āļĄāđāļāļāļāļļāļĢāļāļīāļāļāļāļāļŦāļāđāļ§āļĒāļāļēāļ āļĢāļ§āļĄāļāļąāđāļāļāļĢāļīāļŦāļēāļĢāļāļĢāļ°āđāļĄāļīāļāļāļąāļāļāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāļāļāļāļāđāļēāļĒāļāļēāļ.
- āļāļąāļāļāļģāļāļđāđāļĄāļ·āļāļĄāļēāļāļĢāļāļēāļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļ (SOP) āđāļĨāļ°āļāļđāđāļĄāļ·āļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļ (User Manual) āļāļāļāļŦāļāđāļ§āļĒāļāļēāļ.
- āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāļāļķāđāļāđāļ āļāđāļēāļāļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļĢāļ°āļāļēāļŠāļąāļĄāļāļąāļāļāđ āļāļīāđāļāļĻāļĻāļēāļŠāļāļĢāđ āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āļŦāļĢāļ·āļāļŠāļēāļāļēāļ§āļīāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāđāļāļāļēāļĢāļāļĢāļ°āļāļēāļŠāļąāļĄāļāļąāļāļāđ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢ āđāļĨāļ°āļāļēāļĢāļāļĨāļēāļ āļŦāļĢāļ·āļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāđāļēāļāļāļēāļĢāļĢāļąāļāđāļĢāļ·āđāļāļāļĢāđāļāļāđāļĢāļĩāļĒāļāļĨāļđāļāļāđāļē.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāļ§āļēāļĄāđāļāđāļēāđāļāļāļĢāļ°āļāļ§āļāļāļēāļĢāļāļģāļāļēāļāļāļāļāļŠāļēāļāļē.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļāļāļĢāļđāđāđāļāļāļļāļĢāļāļīāļāļāļāļēāļāļēāļĢ āļāļĨāļīāļāļ āļąāļāļāđāđāļĨāļ°āļāļĢāļīāļāļēāļĢ āļĢāļ§āļĄāļāļķāļāļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāđāļēāļāļāļēāļĢāļāļĨāļēāļ āđāļĨāļ°āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāļāļĩāđāļāļĒāļđāđāđāļāļāļ§āļēāļĄāļĢāļąāļāļāļīāļāļāļāļ.
- āļŠāļēāļĄāļēāļĢāļāļ§āļēāļāđāļāļ āļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢ āļ§āļīāđāļāļĢāļēāļ°āļŦāđāđāļĨāļ°āđāļāđāļāļąāļāļŦāļēāđāļāļāļēāļ°āļŦāļāđāļēāđāļāđāļāļĩ.
- āļĄāļĩāļĄāļāļļāļĐāļĒāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩ āļĄāļĩāļāļąāļāļĐāļ° āđāļĨāļ°āļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļāļĨ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāđāļāđāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐ.
- Contact : K. Rungtiwa.
- You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
- The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with the Bank.
āļāļąāļāļĐāļ°:
Finance, Risk Management, Negotiation, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- The leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
- Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
- Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value ...
- Ensure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
- Strategy.
- Targeted ImprovementsEnsure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight.
- Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes.
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
- Automation and StreamliningMonitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs.
- Accelerate the shift to digital and ensure the digital value proposition is aligned with clients needs and preferences.
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
- Drive adoption by the team, of the latest tools and techniques to improve performance.
- Adherence to changes in line with the Client Management destination model and DOIs.
- Business.
- Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank s strategic focus.
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
- Responsible for the leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
- Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way.
- Support various stakeholders on regulatory and audit requests.
- Act as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulation.
- Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community.
- Undertake ad-hoc duties and when delegated by Country Client Management Head.
- Identify process improvement opportunities and work closely with management to implement the change.
- Processes
- GeneralEnsure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
- Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics.
- Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality.
- Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
- Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
- Manage document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner.
- Drive robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plan team capacity by forecasting volumes and measuring cycle times.
- Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices.
- Drive implementation of change initiatives.
- Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively.
- Resolve escalations from team, including follow-up with clients, ensuring the once to client rule is adhered to as much as possible.
- Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution.
- Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews.
- Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk, or control functions as appropriate.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Ensure roles & responsibilities and service levels are clearly defined in the Service Level Agreements (SLA) between Client Management and Business or other Functions.
- Share and replicate best practices with other Country Client Management Teams.
- Drive improved ways of working across coverage, product and functional partners, leveraging relevant meetings/forums to achieve stronger cross-functional collaboration.
- Client Relationship ManagementDemonstrate strong knowledge of client needs for the assigned client portfolio and able to engage clients effectively.
- Build trust and strong account management support to clients including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations.
- Provide sound advice to clients on associated documentation requirements (e.g. credit documentation, account monitoring activities etc.).
- Client Due Diligence (CDD) and Regulatory Onboarding (e.g. FATCA, CRS)Demonstrate thorough understanding of the Group s Client Due Diligence (CDD) policies and procedures, various systems, and how it correlates with business needs. Provide input and insight into relevant policy & project discussions as required.
- Ensure that applicable CDD standards are adhered to by team and all policy/ process/ procedure gaps are highlighted and resolved with relevant stakeholders and senior management on a timely basis.
- Ensure all staff are adequately trained on policies & procedures. Ensure only staff accredited to handle CDD (including relevant Correspondent Banking accreditations) are granted access to the system and execute CDD activities.
- Drive network onboarding processes.
- Credit DocumentationProvide inputs into the Credit Issues Committee (CIC) pack, working closely with the Enablement team to ensure outcomes and relevant actions are completed within timelines.
- Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
- Engage and coordinate with Legal & Compliance, Credit, and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc.
- Ensure document deficiencies are minimised and are rectified in a timely manner.
- Account OpeningAdhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
- Document Archival (hard and soft copies).
- Account Management & Portfolio QualityManage flow maintenance activities on client portfolio as assigned.
- Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to the RM and CA.
- Act as escalation point for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant.
- Attend ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
- People & Talent.
- Provide effective orientation /guidance to new joiners on the bank s policies/procedures/processes to Ensure staff are adequately trained to support both existing and any new requirements.
- Provide/ secure / enable access to relevant role-specific and general training to the team.
- Manage talent and hiring across Client Management, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth.
- Conduct regular 1-1s to review individual KPIs and provide feedback on an ongoing basis.
- Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies.
- Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams.
- Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
- Develop succession plan for self and for all critical resources in the team.
- Risk Management.
- Demonstrate high level of preparedness by self and team for any Audit and ensure NIL audit failures/ NIL adverse audits grading in reviews.
- Understand the risk and control environment in their area of responsibility and drive rectification as required. Develop awareness of changes in the policy and regulatory environment, predict challenges and identify initiative opportunities to manage change implementation at the right time.
- Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework and across team.
- Provide crisis management support on behalf of Country Client Management Head for ad hoc control and procedural issues.
- Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations.
- Governance.
- Effective management of Client Management teams to provide support for the business.
- Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management. Ensure NIL observations in Control Assurance (CA) review.
- Ensure robust performance management in place using relevant Productivity / Performance MIS. Monthly, quarterly and annual review discussions to be completed by stipulated timelines.
- Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively and timely reporting/escalation of significant risk issues to senior management.
- Ensure there are appropriate frameworks in place to guarantee that Client Management team functions within the Group s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports, and other stakeholders.
- Ensure, lead, and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews.
- Fulfil supervisory responsibilities in line with supervisory principles.
- Maintain oversight on quality & timeliness of Service Review Meetings (SRM) to be held every month between business Teams & Hub or Country CETs.
- Manage in country or other remediation s as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time.
- Utilize metrics and the agreed service standards to drive decisions and improve operational service excellence.
- Regulatory & Business Conduct.
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the Client Management Team to achieve the outcomes set out in the Bank s Conduct Principles: Financial Crime Compliance; The Right Environment.
- Key stakeholders.
- InternalCountry Client Management Head.
- Client Management teams, including in-country CET.
- Client Management Enablement.
- GBS Hub teams.
- Account Opening Teams.
- Front Office RMs.
- Product Partners.
- Client Lifecycle Design Management Teams.
- Legal team; in-countries, Region and Group.
- Credit & Risk teams; in-countries, Region and Group.
- Lending Documentation Unit.
- Commodities Transaction Management Unit.
- Regional CDD Risk Managers.
- Operational Risk.
- Credit Documentation CoE.
- CFCC.
- Other Responsibilities
- Embed Here for good and Group s brand and values in the Client Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
- Skills and ExperienceAbility / experience managing individuals or teams.
- Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.
- Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets.
- Ability to understand and derive insights & improvement opportunities from MIS and performance data.
- Strong drive to deliver.
- Ability to positively engage and build rapport with clients.
- Has a clear understanding of the client needs being serviced; able to articulate and align team to them.
- Knowledge and experience in relevant processes managed by Client Management.
- Sound knowledge of local regulations (CDD, credit and lending, risk management).
- Superior writing and presentation skills in English.
- Risk & AML certified as stipulated by Bank policy (role based).
- Role Specific Technical CompetenciesManage Conduct.
- Manage Risk.
- Manage People.
- Operational.
- Process Management.
- Data Conversion and Reporting.
- About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
- What we offer
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Problem Solving
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- Develop a business plan outlining how target revenues and objectives for the year will be achieved.
- Drive partner revenue growth through strategic planning and execution with key alliance partners.
- Develop and maintain relationships with senior executives at partner organizations.
- Proactively maintain ongoing knowledge of industry, territory, existing and target channel partner accounts, & competitive landscape.
- Collaborate with internal teams (Sales, Marketing, Technical) to ensure partner success.
- Develop a technical enablement strategy that supports the channel sales strategy for the territory.
- Strategize/coordinate with field marketing on design and execution of marketing programs/events/campaigns to create interest and awareness among partners customers.
- Maintain thorough knowledge of CrowdStrike products, sales strategies/objectives, value proposition and competition.
- Ability to travel across assigned ASEAN countries basis business requirements, if needed.
- Other projects and duties as assigned.
- What You ll Need: University/College degree or equivalent experience.
- Channel sales experience in a software/SaaS business to business environment with a proven track record of consistent quota over-achievement.
- Strategic thinker and hunter mentality who takes initiative and is capable of hands-on problem solving as well as ability to generate ideas and solutions.
- New partner development experience as well as experience with decision makers within current relationships within the Channel in Thailand.
- Ability to communicate with partners at all levels - from sales rep to C-level and business owner.
- Motivated and focused self-starter with strong leadership skills who is able to multi-task, work independently or within a team.
- Strong organizational, presentation, and communication skills.
- Previous Channel sales experience in the information security space and strong technical knowledge with a broad range of security and networking technologies will be preferred.
- CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
