ทักษะ:

Legal, Assurance, Automation

ประเภทงาน:

งานประจำ

• Monitor 1st Level Services closely and manage any emerging events.
• Monitor Resource and Service Performance actively.
• Assess Customer Complaint Trends and manage 1st Level Incidents.
• Efficiently escalate and manage security incidents.
• Track the progress of incident resolution and employ functional escalation methods where necessary.
• Initiate proactive Problem Management.
• Provide corrective maintenance and execute support for Field Maintenance.
• Ensure Remote Site Access Control and manage a one-off Logical Access Control.
• Execute legal requests at the 1st Level.
• Trace Emergency Calls and manage Right of Way Handling.
• Conduct proactive 1st Level Assurance Support activities.
• Monitor customer experiences and performance assessments based on specific use cases.
• The skills you bring: Ericsson Operations Engine - Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• Ericsson Packet Core Management.

ทักษะ:

Legal, Assurance, Automation

ประเภทงาน:

งานประจำ

• Monitor 1st Level Services closely and manage any emerging events.
• Monitor Resource and Service Performance actively.
• Assess Customer Complaint Trends and manage 1st Level Incidents.
• Efficiently escalate and manage security incidents.
• Track the progress of incident resolution and employ functional escalation methods where necessary.
• Initiate proactive Problem Management.
• Provide corrective maintenance and execute support for Field Maintenance.
• Ensure Remote Site Access Control and manage a one-off Logical Access Control.
• Execute legal requests at the 1st Level.
• Trace Emergency Calls and manage Right of Way Handling.
• Conduct proactive 1st Level Assurance Support activities.
• Monitor customer experiences and performance assessments based on specific use cases.
• The skills you bring: Ericsson Operations Engine - Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• Ericsson Packet Core Management.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Network Infrastructure, Industry trends, Automation

ประเภทงาน:

งานประจำ

• Develop and execute the fixed broadband technology strategy, ensuring alignment with business objectives and a future-proof network infrastructure.
• Oversee the design and implementation of fixed broadband networks (fiber-optic, copper, next-gen technologies) to ensure high performance, scalability, and reliability.
• Stay updated on industry trends and emerging technologies to enhance broadband services, capacity, and customer experience.
• Ensure seamless service delivery and high availability of fixed broadband services, addressing operational challenges effectively.
• Lead and mentor a high-performing team of engineers and architects, fostering a culture of collaboration and innovation.
• Manage relationships with technology vendors and service providers, ensuring timely delivery and optimal performance of broadband solutions.
• Develop and manage budgets, ensuring efficient resource allocation and cost-effective implementation of technology initiatives.
• Define and track key performance indicators (KPIs) for broadband networks, providing insights and improvement recommendations to senior leadership.
• Bachelor s degree in Telecommunications, Engineering, Computer Science, or a related field. A Master s degree or certifications are a plus.
• 15+ years in telecommunications, with at least 7 years in a leadership role focused on fixed broadband technologies.
• Deep knowledge of fixed broadband technologies, including FTTH, FTTC, DSL, GPON, and Cable TV Broadcasting.
• Familiarity with FTTx, IPRAN, core network design, protocols, and standards.
• Experience with Fixed Broadband OSS, EMS, ACS, and Telco Tools integration.
• Expertise in E2E automation, network automation, and orchestration tools to drive efficiency and productivity.
• Proven ability to lead cross-functional teams, manage complex projects, and communicate effectively with stakeholders.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Experience managing budgets and driving cost-efficiency initiatives.
• Strategic mindset with a passion for emerging broadband technologies.
• Strong leadership and mentoring capabilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to driving innovation and improving customer experience.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Req ID: 762030.

ทักษะ:

Automation, Electrical Engineering, Tableau, English

ประเภทงาน:

งานประจำ

• Identify and drive operational improvements through business transformation initiatives.
• Conduct Root Cause Analysis (RCA) for critical incidents, collaborating with Tier 1, Tier 2, Optimization, and OEM teams.
• Lead problem resolution and proactive prevention methods to minimize repetitive incidents.
• Maintain and track risks, single points of failure (SPOF), and mitigation plans.
• Work with Data Analytics teams to develop predictive models for network performance insights.
• Engage with teams to ensure timely issue resolution and improve customer experience.
• Manage automation, AI/ML, and data analytics to enhance service delivery.
• Drive Incident Management, Change Management, and Problem Management processes.
• Education: Bachelor s or Master s in Telecommunications, Computer Science, or Electrical Engineering.
• Experience: 10+ years in Telecom, with expertise in RAN, Transport, and Core domains.
• Strong knowledge of Service KPIs, Machine Learning, AI, and Cloud Technologies.
• Proficiency in automation and data analytics tools (e.g., Tableau).
• Ability to lead problem management operations and drive cross-functional projects.
• Customer-oriented mindset with strong collaboration and communication skills in English & Thai.
• Availability for 24x7 support when required.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Req ID: 760457.

ทักษะ:

Automation

ประเภทงาน:

งานประจำ

• Serve as the primary interface between the customer and Ericsson's Service Delivery Unit (SDU) to manage performance and lifecycle of the Service.
• Design, plan, and manage changes or updates to existing Services, utilising skills in Machine Learning (ML), Artificial Intelligence (AI), and Automation of Data Analytics.
• Be responsible for Service Operations Governance, both internally and with the customer, to ensure Service Performance strictly aligns with the contractual requirements ...
• Drive efficiency improvements while constantly seeking excellence in Service Delivery to enhance customer experience.
• Facilitate necessary negotiations with customers about additional investments required to maintain high performance or deliver expected results.
• Support Core 3 team on presales activities for specific customers, providing insights on customer behaviour and specifics.
• Use ML, AI, and Automation techniques for improving the Service using Data Analytics, while keeping a close eye on Ericsson Operations Engine.
• The skills you bring:Customer Value Proposition.
• Ericsson Operations Engine - Mode Of Operations.
• Cross-Selling.
• Automated Machine Learning.
• Contract Lifecycle Management.
• Efficiency Improvement in Service Delivery.
• Strategic Negotiations.
• Business Data Requirement.
• Sales Effectiveness.
• Customer Experience.
• Consultative Selling.
• Continuous Improvement Process.