Join our Team

We at Ericsson are inviting applications for the role of Service Reliability Lead. This pivotal role bears complete responsibility for Service Assurance functions, entrusted with proactive, preventive, and predictive maintenance of service. It offers an avenue for direct interaction with our valued customers. Simultaneously, this role is entrusted with managing significant interaction with our Ericsson Service Delivery Units (SDU) to ensure optimal operational performance.

• Oversee end-to-end availability management, service assurance, resilience, and service reliability.
• Manage event, incident, problem, and changes to services while ensuring business continuity and disaster recovery.
• Drive ML, AI, and automation initiatives for data analytics related to the service.
• Support Service Operations Governance internally, with our customers, and manage service performance in contracts, including Program and Demand Management.
• Ensure operational and financial performance aligns with the Work Level Agreement (WLA), overseeing both service delivery performance and customer's infrastructure performance.
• Approve and support multi-unit initiatives for improvement plans.
• Coordinate Problem Management status customer reporting meetings as part of the MS Governance Model.
• Ensure preventive maintenance plans align with customer requirements and Business Continuity Management processes.
• Lead the creation of business scenarios to drive outcomes through automation to support existing and new services.

Ericsson Operations Engine - Mode Of Operations.

• Overall understanding of Automation?.
• Business Continuity And Disaster Recovery.
• Corrective And Preventive Action (CAPA).
• Preventive Maintenance.
• Cross-Functional Collaboration.
• Change Management.
• Problem management.
• Productivity.
• Operational Acceptance Testing.
• Efficiency Improvement in Service Delivery.
• Proactive Problem Management.
• Business Requirements.
• Business Process Improvement.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).