Primary duty (80%)

• Be a single point of contact with the franchisees to support the day-to-day operation
• Coordinate with the call center and the technical team to resolve operation issues
• Develop a franchisee support program to ensure the highest satisfaction
• Work closely with various suppliers to support the franchisees and store operation

Secondary duty (20%)

• Be a team member for a new store opening and marketing campaign
• Lead a team consisting of in-house interns and outsourced service providers to achieve and deliver technical-related tasks works

Qualifications

• Bachelor’s degree in Business Administration/Marketing or other related fields
• Experience in customer service will be a big plus.
• Work well under pressure and can-do mindset
• Be a flexible person in a startup environment
• Strong interpersonal and communication skills with various-background stakeholders, i.e. clients, construction workers, construction foreman, contractors, etc.
• Willing to travel to project sites nationwide (60%)

To submit a job application, please apply via the below link.

https://bit.ly/3gI9LA4