JOB DESCRIPTIONS

- Advise on the company’s product, solve customers’ query via phone

- Collect customers’ complaints, responses; and work with other departments to find a quick and relevant solution

- Monitor customers’ satisfaction, determine the cause of problem and propose solutions for improvements

- Come up with a customer care plan and implement it on a monthly, quartetly and yearly basis

- Perform other tasks as assigned by the supervisor

QUALIFICATIONS:

- Bachelor's Degree in a related field.

- Over 2 years of hands on experience.

- Male or Female, 26-35 years old.

- Have good ability to communicate in English

- Have good planning and analyzing skills

- Communication, persuasion, negotiation and problem handling skills

- Evaluate and analyze data, the market, trends.

- Ability to work independently and work in groups.

BENEFITS:

- Salary can be negotiated based on the personal capability

- Full insurance under the Labor Law

- Quarterly bonus based on performance

- Teambuilding and annual company trip