อโกด้าเซอร์วิสเซส จำกัด
Customer Experience Specialist – Korean & English Speaker (Bangkok)
ที่อโกด้าเซอร์วิสเซส จำกัดBangkok, Thailand
Customer Service Team (CST)
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Our Purpose – Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
Get to Know Our Team
Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
The Opportunity
As a Customer Experience Specialist in Bangkok, Thailand, supporting
Korean and English
- Build strong problem-solving and communication skills that open doors to many future roles
- Support customers and partners from multiple countries and cultures, gaining truly global experience
- Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
In this Role, you’ll get to:
- Deliver outstanding service to guests and partners via phone, email, and chat
- Handle a high volume of inquiries and deliver accurate, timely resolutions
- Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
- Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
- Apply Agoda policies and procedures in a fair and consistent way
- Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
- Safeguard customer data and maintain strict confidentiality at all times
- Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
- As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
- Enjoy Agoda’s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks
Core Skills and Competencies
- A bachelor’s degree is required
- Strong customer focus and a genuine desire to help others
- Excellent spoken and written Korean skills, and Business level of English
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills, using guidelines and data to make decisions effectively
- Flexibility to adapt to new tools, processes, and feedback
- Ability to manage time and priorities in a fast-paced, high-volume environment
- Reliability, integrity, and a positive, collaborative attitude
Nice to Have
- Prior working experience in customer support, contact center, or service roles
- Experience in travel, e-commerce, hospitality, or BPO is a plus
- Experience working with international customers or partners
- Familiarity with contact center, CRM, or ticketing systems
- Additional language skills beyond the core required language for the role if any
Why Agoda
- Hybrid work – Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
- Competitive compensation with performance-based incentives
- Annual discretionary performance bonus
- Health insurance and other locally competitive benefits
- Agoda travel discounts and special rates on accommodation and related products
- Work from anywhere for up to 30 days per year
- Structured training, coaching, and clear performance metrics
- Opportunities to grow your career within the Customer Experience Group or across Agoda
- An inclusive, international work environment where your ideas and feedback are valued
- Agoda choice(welfare points)
- $400 USD allowance to set up your home office(one time payment)
- Daily snack + coffee machine
Hiring Process:
- Application Review – 1st Interview with HR – Job aptitude test – 2nd interview with Hiring Manager – Final decision & Offer
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
ประสบการณ์ที่จำเป็น
- ไม่ระบุประสบการณ์ขั้นต่ำ
เงินเดือน
- สามารถต่อรองได้
สายงาน
- บริการลูกค้า
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
จำนวนพนักงาน:2000-5000 คน
ประเภทบริษัท:การท่องเที่ยว
ที่ตั้งบริษัท:กรุงเทพ
เว็บไซต์:www.agoda.com
ก่อตั้งเมื่อปี:2005
คะแนน:4/5
บริษัท อโกด้า เซอร์วิสเซส จำกัด (Agoda) เป็นหนึ่งในแพลตฟอร์มการจองที่พักออนไลน์ชั้นนำของโลก โดยมีความเชี่ยวชาญในการให้บริการจองโรงแรมและที่พักสำหรับนักท่องเที่ยวทั่วโลก เป็นส่วนหนึ่งของกลุ่มบริษัท Booking Holdings ซึ่งให้บริการที่พักหลากหลายประเภท อาทิ โรงแรม รีสอร์ต อพาร์ตเ ...
ร่วมงานกับเรา: At Agoda, we believe that the best way to provide exceptional customer service is to empower our employees. We offer a dynamic and innovative work environment where you will have the opportunity to grow professionally, develop your skills, and make a significant impact in the tra ...
สำนักงานใหญ่: The Offices At Central World ชั้น L6,L7,L27 ถนน พระราม 1 Pathum Wan, Bangkok 10330
สวัสดิการ
- ทำงาน 5 วัน/สัปดาห์
- ชั่วโมงทำงานยืดหยุ่น
- ส่วนลดพนักงาน
- สมาชิกฟิตเนส
- ฝึกอบรม
- จ่ายค่าทำงานในวันหยุด
- โบนัสขึ้นอยู่กับผลงาน
- จ่ายค่าทำงานล่วงเวลา
- ประกันสุขภาพ
- ลาคลอด
ตำแหน่งงานว่างที่คุณน่าจะสนใจ
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