Guest Relations Officer (Japanese)

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy: Body & Soul, the service attitudes model developed by Pullman Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions A Pullman "school" of leadership, focusing on creativity.

• During her duty GRO is expected to act as a hotel representative to welcome and farewell all customers, to keep standard in terms of appearance, attitude, smile & guest relationships.
• Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager.
• Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior, uniform and excellent communication skills.
• Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile.
• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts.

• Pullman: a new service attitude centred on proximity, sociability and sharing experience.
• Ensure all staff embody the same mindset by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
• Team spirit
• Enthusiastic
• Spontaneous and empathic
• Good listening skills and ability to anticipate
• Good presentation, confident speaking skills
• Dynamic
• Sales oriented