Roles & Responses :

• 1st tier operation support fixed issue transaction order of AIS FIBRE
• Troubleshooting in technical issue with AIS Fibre technician (Support On Call / Line and Ticket)
• Troubleshooting in order installation issue with AIS Fibre Partner, ACC, Shop and Sale (Support On Call / Line and Ticket)
• Coordinating with concerned team to solve incident that affect with installation and maintenance team
• Monitor process and system , analyze and gather problem transfer to concerned team to immediately checking
• Monitor and control team's performance
• Improve working process with team and enhance WI and tools for routine support
• Prepare report for executive
• Manage shift and Training installation and maintenance team

Qualifications :

• Bachelor’s computer engineering /Telecommunication engineering /Computer science /IT of related field
• Have a Computer network skill ,Communication skill ,Human relation skill ,Data base and Programing skill
• Minimum of 0-5 years Working experience in Service operation and have a FBB Technical Background