Key Job Responsibilities:

• Align omni-channel strategy and vision with AIS’s business priorities.
• Identify key opportunities and pain points to drive strategic customer experience initiatives.
• Ensure sustainable development and operations of systems and processes supporting all initiatives.
• Manage program resources and secure necessary support for effective execution.
• Foster collaboration and ensure smooth communication between leadership and working teams.

Continuously monitor, evaluate, and enhance performance across channels.

Qualifications:

• Bachelor or Master degree in business administration, Marketing, Customer Experience, Digital Transformation, or a related field.
• 5+ years of experience in customer experience design, digital transformation, or omni-channel service strategy, preferably in Telecom, Tech, Banking or service industries.
• Strong understanding of customer journey mapping, CX & UX/UI principles, and service design.
• Experience working with cross-functional teams including marketing, digital, IT, and customer service.
• Excellent analytical skills with the ability to use data to derive insights and drive decisions.
• Proficient in project management and agile methodologies.
• Strong communication and stakeholder management skills, with the ability to influence across all levels.
• Passion for innovation, problem-solving, and enhancing the customer experience across all channels.