Join the dynamic team at Advanced Info Service Public Company Limited (AIS) as a Fraud Manager in the Digital Banking.You will play a key role in monitoring, analyzing, and responding to digital fraud activities, helping us protect our customers and maintain trust in our digital banking platform.

Key Responsibilities:

• Oversee and manage daily reconciliation operations including verification and reconciliation of transaction records from various bank systems compared with external systems such as ITMX and Third-Party Services and payment transfers. When discrepancies are found, coordinate with relevant parties and update customer account balances
• Manage dispute, void, and refund transaction processes, followed by adjustment of customer account inflows and outflows
• Review, verify, and approve all payment operational transactions to ensure accuracy and regulatory compliance
• Ensure all operational activities comply with Bank of Thailand regulations, relevant Thai banking laws, and internal compliance policies
• Supervise daily payment operations team performance and ensure strict adherence to established operational procedures and service standards.

What we're looking for

• Bachelor's degree in Business Administration, Finance, Banking, Economics, or related field
• Minimum 7 years of experience in banking operations, with at least 3 years in supervisory role
• Strong experience in payment systems, Thai payment infrastructure, reconciliation operations, settlement processes, and dispute resolution procedures
• Fluent in Thai and English (both written and spoken)
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Quick learner with strong adaptability to rapidly acquire new skills and knowledge in payment operations, with technology-savvy approach and confidence in working with digital systems and platforms essential for virtual banking environment
• Detail-oriented and meticulous approach to work with strong attention to accuracy and thoroughness in all operational activities, with ability to work under pressure and meet strict daily reconciliation deadlines
• Strong analytical and problem-solving skills for handling complex payment and reconciliation issues

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!