• Daily Security & Protection: Oversee daily security functions to safeguard hotel property, assets, guests, and staff.

• Safety & Emergency Training: Lead and conduct training programs for Heartists on emergency response, fire safety, and accident prevention.

• Compliance & Record Keeping: Maintain up-to-date logs, legal documents, and safety certifications required by law and brand standards.

• Balanced Operations: Foster a safe and satisfying experience for everyone while strictly managing and meeting the department's operating budget.

• Proven experience in hotel security, loss prevention, or safety management.

• Strong knowledge of fire safety regulations, emergency response procedures, and legal compliance.

• Exceptional communication and leadership skills with a people-first approach (passion for supporting Heartists and guests).

• Ability to handle high-pressure situations calmly and effectively.

• Communicating, Monitoring, and Ensuring Safety Standards - Communicating the importance of safety procedures, detailing procedure codes, ensuring heartist (employee) understanding of safety codes, monitoring processes and procedures related to safety.

• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;

leads by example.

• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

• Implementing Controls to Manage Risk - Implementing action plans to monitor and control risk.

• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.

• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.

• Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

• Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner