The major functions are to be responsible for servicing and handling customer inquiries through incoming calls professionally as well as to provide valued added service by cross selling (CFS – Customer Focused sell ) other services and products relevant to customers' needs .

• Specific duties include :
• Handle customer's incoming calls as one servicing contact unit including general inquiries, statement and non statement related inquiries, Card member maintenance , Membership Rewards , Card acquisition , marketing programs , Merchant Services related inquiries , Risk Management related matters, disputed charges, applications as well as overseas Card members
• Perform cross selling (CFS ) as per department guidelines
• Make appropriate financial adjustments and maintain Card member contact history
• Make appropriate maintenance on Card member account as per requested
• Handle customer complaints
• Voice customer feedback
• Special and new assignment as and when needed
• Servicing and sale targets and department working condition applied
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

• Bachelor degree
• Good knowledge and understanding of service concept and logistic
• Some telephone sale background is an advantage
• Innovative , analytical mind and problem solving
• Excellent telephone manner and etiquette
• Good / excellent tone of voice - pleasant and lively
• Mature , compose with personal accountability
• Customer service minded - willing to help attitude
• Positive thinking and attitude
• PC knowledge
• Able to communicate well in both Thai and English, - both written and verbal
• Good attendant record & punctual and able to work odd hours
• 2-3 year working experience in customer service field
• Fluent in Thai and English (Speaking, Writing and listening)