Job Objective
Represent a positive image of the organization and deliver exceptional service to customers


Job Descriptions

• Represent a good image of the shopping mall and company
• Supervise team members in delivering beyond expectation service standards

• 
  Manage the smooth operation at service counters including

  • Queue Management
  • Operational Issue Resolution
  • Service Accuracy
  • Documentation and Stock Management
  • Promotion & Rewards Management
  • Team Coordination
• Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers
• Promote company initiatives
• Support other teams during activities and events

Hours of operation : 5 working days per week

2 Shift 9.00 - 19.00 Hrs. and 12.00 - 22.00 Hrs. (9 hours + Break 1 hours = 10 hours per days)

Functional Skills & Experiences
• 3-5 years experience in customer service
• Fluent of spoken and written English
• Competence in Computer & Digital Literary
• Familiar with application & program usage
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.