• Provide technical supports
• Communicate technical solutions
• Proactively identify patterns in support requests

Job Descriptions:

• Collaborate with end-users to provide technical support and assistance for software-related inquiries and issues.
• Utilize troubleshooting skills to diagnose and resolve application bugs, technical glitches, and data discrepancies.
• Work closely with cross-functional teams to understand software functionality and ensure effective issue resolution.
• Communicate technical solutions clearly and concisely to both technical and non-technical users.
• Document support requests, solutions, and processes to maintain a comprehensive knowledge base.
• Assist in software testing and quality assurance efforts, identifying potential areas for improvement.
• Participate in the development and maintenance of support documentation, training materials, and FAQs.
• Escalate complex technical issues to senior team members or relevant departments as needed.
• Proactively identify patterns in support requests and contribute to addressing root causes for improved stability.
• Stay updated with industry trends and best practices in application support and technology.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience minimum 5 Year).
• Proven experience in application support, technical helpdesk, or a related role.
• Strong knowledge of troubleshooting methodologies and software debugging.
• Work experience with POS (Point-of-Sales)
• Familiarity with database management and SQL querying.
• Experience with Microsoft's Power Platform.
• Proficiency in programming languages (e.g., C+, Python) and scripting languages (e.g., PowerShell, DOS) is a plus.
• Excellent communication skills and ability to interact effectively with both technical and non-technical individuals.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good communication skills, both verbal and written