The MICE Account Manager is responsible for driving revenue growth through the acquisition, development, and management of Meetings, Incentives, Conferences, and Events (MICE) business opportunities. The role manages the full project lifecycle from RFP receipt and proposal development through contracting, planning, execution, and post-event evaluation.

This position serves as the primary point of contact for clients, ensuring exceptional service delivery while maintaining profitability, operational excellence, and long-term client relationships. The Account Manager works closely with suppliers, operations teams, and internal stakeholders to deliver successful MICE experiences.

Accountabilities:

Strategy:

• Identify, develop, and convert new MICE business opportunities to achieve departmental revenue and profitability targets.

• Build and maintain strong client relationships to encourage repeat business and long-term partnerships.

• Develop creative and competitive proposals that align with client objectives, budgets, and program requirements.

• Monitor market trends, competitor activities, and destination developments to strengthen the company's competitive position.

• Contribute to departmental growth strategies and actively participate in business planning initiatives.

Execute:

• Manage the complete project lifecycle from inquiry to post-event completion.

• Lead the preparation of proposals, budgets, presentations, and client submissions.

• Conduct venue sourcing, supplier negotiations, and contract management to secure the best value for clients and the company.

• Coordinate closely with suppliers and internal teams to ensure seamless delivery of all program components.

• Oversee and execute on-site event operation, ensuring service quality and client satisfaction.

• Maintain accurate project documentation, forecasting, reporting, and financial records.

• Ensure all projects comply with company procedures, financial controls, and operational standards.

• Achieve individual sales and performance targets while maintaining profitability across managed accounts.

Leadership:

• Take full ownership of assigned accounts and projects, ensuring high standards of service and delivery.

• Demonstrate strong client management skills, professionalism, and commercial awareness.

• Lead project teams and coordinate internal resources to achieve successful event outcomes.

• Mentor and support Coordinators and junior team members where appropriate.

• Proactively identify challenges, develop solutions, and make informed decisions to support business objectives.

• Foster a collaborative and positive team environment while maintaining accountability for results.

• Demonstrate initiative and leadership qualities by identifying priorities, solving problems, and driving projects forward with minimal supervision.

• Be a strong team player who collaborates effectively across departments, supports colleagues, and contributes to the overall success of the MICE team.

• Take ownership of tasks and responsibilities, ensuring deliverables are completed accurately, efficiently, and within agreed timelines.

Qualifications:

• Bachelor's Degree in Tourism, Hospitality Management, or related field.

• Self-motivated, proactive, and results-driven.

• Positive Attitudes and good team player.

Experience:

• 5-7 years of work experience in similar field.

• A proven capability to organise all administration duties required to make the M&I team successful.

Required Skills:

• Strong command of English, both written and spoken.

• Computer literacy in Microsoft Office, including PowerPoint and Excel.

• Excellent communication, presentation, and negotiation skills.

• Ability to manage multiple projects simultaneously and meet tight deadlines.

• Strong financial awareness and budget management skills.

• Exceptional problem-solving and decision-making abilities.

• Ability to work independently and collaboratively within a team environment.

• Willingness to travel and support on-site event operations.

At Destination Asia, we believe that diversity enriches our workplace and enhances our ability to deliver exceptional experiences to our clients. We are committed to fostering an inclusive environment where individuals from all backgrounds, abilities, and perspectives are valued and empowered to succeed. We actively encourage candidates of all abilities, experiences, and identities to apply for our roles. As part of our commitment to creating equitable opportunities, we work to ensure that our hiring processes are accessible and that our workplace is supportive and accommodating for everyone.

Join us in building a diverse and inclusive team that reflects the global communities we serve.

Due to the volume of applications, only shortlisted applicants will be notified for an interview.